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BDFL - Memuneh
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Topic # 7051 14-Mar-2006 23:29
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Well, can't complain this time. Perhaps because instead of calling the technical help desk I was trying to reach the accounts dept, which probably made things a bit faster.

My call was promptly answered, and we managed to change my current 10Mbps/1Mbps/10GB plan to a 10Mbps/2Mbps/20GB plan.

I know the New Zealand traffic on this plan is now charged at 1:1 instead of 10:1 as before, but the allowance increase should be ok - we barely go over 10GB in a month.

The changeover is tomorrow - I already have the new IP address so it should be smooth...





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Reply # 30733 15-Mar-2006 00:39
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will the IP be dynamic now? Do you have triple pack (phone+digital tv+cable internet)?


I'm thinking of changing to one of these triple pack too plus the WTV and additional decoders.




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Reply # 30820 16-Mar-2006 08:45
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Too early to say good things... The date came and past and my old connection is still working and the new IP address is not available.






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Reply # 30826 16-Mar-2006 11:07
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Hi all,

New to the forum - thought I'd browse around and see what other people are doing with their TelstraClear service.

I'll chip in my upgrade story. I just started working from home and upgraded my plan to the highspeed(2Mbps) 10G, but when I got their confirmation mail it said I was on Lightspeed (10Mbps) 10G. So when I called back they said that I was getting highspeed 10G, but being charged for Lightspeed 10G!!!

Anyway, they were very apologetic and added a $10 credit to my account.

Now telecom are upgrading everyone from 256kbps to 2Mbps, do you think Telstraclear will respond by improving or making their internet plans any cheaper?

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Reply # 30827 16-Mar-2006 11:25
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I had the same probelm, I had to ring the helpdesk to get the technical team to provsion the new IP address as the customer service team forgot to get it done.


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Reply # 30828 16-Mar-2006 11:28
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i'd probably will upgrade in few months time, but i hate to go through the experience of bad upgrades (which i can understand sometimes it is inevitable)...


I think TelstraClear needs to set up an Upgrade Centre, to ease the upgrade process easier... who knows, may be a great idea to improve their customer satisfaction level.




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BDFL - Memuneh
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Reply # 31024 19-Mar-2006 12:49
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When I called to change the plans I was asked to create a password to access the new usage meter. Guess what? The password is not set and I can't access the page.

Useless.




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Reply # 31060 19-Mar-2006 22:02
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Well.. it is set but not activate, TelstraClear, 48 hours activate time at least




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Reply # 31065 20-Mar-2006 01:23
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One of the most popular stories told during company's christmas function is about one of our clients, who originally has Telecom and Xtra as their service provider for both their phones and DSL.

They thought of expanding their company and moving into a new building. They had talked to TelstraClear's sales rep, and the sale rep said no problem. They'd had everything ready by the time the shifting was done. Our client had given TelstraClear 6 months notice.

The first Monday morning after the shifting, 6 months later, our client found there was no phone nor DSL. They called TelstraClear, no one knew anything about it. The sale rep was no longer working there. So our client requested the lines then, TelstraClear said 48 hours. "We have business to run!" said our client. 48 hours was the respond from TelstraClear.

So we call Telecom, our client got all their phone lines and DSL by 10 o'clock that Monday morning.

So much that I don't like Telecom but TelstraClear is worst in their service. They're very good at keeping their clients waiting, and fix one thing and broke all the rest.

Only way to speed things up at TelstraClear is you to have an account manager, and call them directly when you want something done.




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Reply # 31066 20-Mar-2006 01:29
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You can have an account manager if you're lucky. I've heard they had a big shuffle in the Wellington offices and a lot of people was sent packing...





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Reply # 31071 20-Mar-2006 09:44
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freitasm: When I called to change the plans I was asked to create a password to access the new usage meter. Guess what? The password is not set and I can't access the page.

Useless.


I wanted to use this as well, got sent to the clear.net site and told to use the usage meter under the tools.  Then used my account number and default password and it worked.

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