[WXC/VFX] Speed Issues

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Speed Issues

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JoeCool

43 posts

Geek

#450363 21-Mar-2011 13:06

I've been having the same problem. Painfully slow at night, reasonably good during the day...if I'm ever there.

WinMtr seems to point paifully clearly at Xnet - Latancies to their servers are around the 15ms, beyond that the sky's the limit.

Consequently, it sems the handover bandwidth is not the problem? XNet just need to buy more backhaul? Or am I seeing this wrong?

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

JoeCool

43 posts

Geek

#450512 21-Mar-2011 21:37

Just to clarify the above, here's speed to Xnet:

And to NJ:

And of course, Japan:

For your consideration. Fortunately all my work is inside NZ!

South45

31 posts

Geek

#452400 27-Mar-2011 14:09

Same issue. Fluctuates a lot and thought it was me but obviously it's not. Might change if I can find a better ISP? Any suggestions?

buggerit

4 posts

Wannabe Geek

#456535 7-Apr-2011 20:25

I'm getting terrible speeds every evening, and have done for ages. I had a nice upload speed of 0.09kbs the other night. Tonight's international test was 0.30Mb/s down, but 0.48Mb/s up.
Come on Xnet... I want to keep supporting you but it's getting harder and harder not to move to someone else.

Ragnor

8188 posts

Uber Geek

Trusted

#456547 7-Apr-2011 20:45

South45: Same issue. Fluctuates a lot and thought it was me but obviously it's not. Might change if I can find a better ISP? Any suggestions?

Maxnet, Telstraclear or Telecom, higher price less flexible plans but way way better peak time performance.

Next step down in price and performance: Vodafone or Orcon

RunningMan

8842 posts

Uber Geek

#457628 11-Apr-2011 21:22

Well, credit where credit is due - I am seeing the opposite.

At 9.00pm on a weekday, I'm seeing speedtest results of 11000 / 1000 kbps with 29ms ping - a week or so ago, it would have been 10-15% of that download speed at this time of night, but similar during the day.

Ragnor

8188 posts

Uber Geek

Trusted

#457654 11-Apr-2011 22:23

RunningMan: Well, credit where credit is due - I am seeing the opposite.

At 9.00pm on a weekday, I'm seeing speedtest results of 11000 / 1000 kbps with 29ms ping - a week or so ago, it would have been 10-15% of that download speed at this time of night, but similar during the day.

This on Xnet?

Do you happen to know if they migrated your connection to be provided via the newer EUBA Telecom wholesale service, instead of the older service BUBA or UBS?

A lot of ISP's claim Telecom wholesale backhaul or handover is the #1 issue then when they move to the new services which have no handover link dimensioning applied currently it exposes their domestic and international transit as the real issue.

Good to hear Xnet performance improving though.

RunningMan

8842 posts

Uber Geek

#457698 12-Apr-2011 08:50

Ragnor:
RunningMan: Well, credit where credit is due - I am seeing the opposite.

At 9.00pm on a weekday, I'm seeing speedtest results of 11000 / 1000 kbps with 29ms ping - a week or so ago, it would have been 10-15% of that download speed at this time of night, but similar during the day.

This on Xnet?

Do you happen to know if they migrated your connection to be provided via the newer EUBA Telecom wholesale service, instead of the older service BUBA or UBS?

A lot of ISP's claim Telecom wholesale backhaul or handover is the #1 issue then when they move to the new services which have no handover link dimensioning applied currently it exposes their domestic and international transit as the real issue.

Good to hear Xnet performance improving though.

Yep, Xnet Fusion. I have no idea if it has migrated to EUBA - is there a way to check for an end user? The area was cabinetised 3 or 4 months ago, but this has been a very significant increase in peak time speed, in the last week or so.

grudge

266 posts

Ultimate Geek

#457746 12-Apr-2011 10:52

If you're in the Auckland area then you have been migrated to EUBA.

RunningMan

8842 posts

Uber Geek

#457793 12-Apr-2011 12:28

grudge: If you're in the Auckland area then you have been migrated to EUBA.

EUBA it is then!

Basically, day time performance hasn't changed much, but used to get a noticable slowdown in the evening. This is no longer the case

This is daytime:

Ragnor

8188 posts

Uber Geek

Trusted

#457815 12-Apr-2011 13:43

grudge: If you're in the Auckland area then you have been migrated to EUBA.

Yay!

RunningMan

8842 posts

Uber Geek

#457971 12-Apr-2011 19:27

Gotta be happy with that at 7.30pm...

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#458541 14-Apr-2011 08:18

Yes you do

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

AllenG

441 posts

Ultimate Geek

#460306 18-Apr-2011 20:53

Ive been having speed issues and more annoyingly issues with VFX voice quality especially during evenings. dropped syllables and several seconds of delay at times. mostly unusable during evening.

I have logged a ticket with Xnet 6 days ago along with many winmeter tests, speedtests and router VOIP statistics. Had no response. How sad are these? 6pm this evening.

Had the same issue a couple of times over the years. even had to port my number to another provider for 12 months before trying VFX again. Xnet have in the past blamed congestion at the DSLAM and backhaul at the exchange.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.1.1 -    0 | 137 | 137 |    0 |    0 |    2 |    0 |

|                             58.28.15.31 -   97 |   29 |    1 | 810 | 810 | 810 | 810 |

|                             58.28.13.83 -   97 |   29 |    1 | 809 | 809 | 809 | 809 |

|                              58.28.16.1 -   97 |   29 |    1 |    0 | 1023 | 1023 | 1023 |

|                              58.28.96.1 -   97 |   29 |    1 |    0 | 1025 | 1025 | 1025 |

|                              58.28.96.5 -   97 |   29 |   1 |    0 | 1021 | 1021 | 1021 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Speedtest: 530ms, 3322k down, 348k up.

Product Name:   WAG54G-P2        Serial Number:   CIX11H501567

                              Software Version:            2.01.06 Hardware Version:           0

                              MAC Address:     00212908A3FB   Client Certificate:             Installed

System Status

                              Current Time:     4/18/2011 17:56:33         Elapsed Time:     4 days and 21:33:58

                              RTP Packets Sent:             109357 RTP Bytes Sent: 3497564

                              RTP Packets Recv:            103683 RTP Bytes Recv: 3317856

                              SIP Messages Sent:          2640      SIP Bytes Sent:   1951982

                              SIP Messages Recv:          2636      SIP Bytes Recv:   1018545

                              External IP:

Line 1 Status

                              Hook State:         Off         Registration State:           Registered

                              Last Registration At:        4/18/2011 17:54:15         Next Registration In:       39 s

                              Message Waiting:            No          Call Back Active:               No

                              Last Called Number:        *62        Last Caller Number:

                              Mapped SIP Port:

                              Call 1 State:        Connected

                              Call 1 Tone:         None

                              Call 1 Encoder:   G729a

                              Call 1 Decoder: G729a

                              Call 1 FAX:           No

                              Call 1 Type:         Outbound:

                              Call 1 Remote Hold:         No

                              Call 1 Callback:   No

                              Call 1 Peer Name:

                              Call 1 Peer Phone:            *62

                              Call 1 Duration: 00:02:02

                              Call 1 Packets Sent:          6082

                              Call 1 Packets Recv:         4968

                              Call 1 Bytes Sent:              194176

                              Call 1 Bytes Recv:             158976

                              Call 1 Decode Latency:    0 ms

                              Call 1 Jitter:         4 ms

                              Call 1 Round Trip Delay: 0 ms

                              Call 1 Packets Lost:          94

                              Call 1 Packet Error:          0

                              Call 1 Mapped RTP Port: 35428 >> 0

Allen

---------------------------------------------------------
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