[TelstraClear] $983 Telstra Clear bill

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timmmay

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#438403 11-Feb-2011 18:39

When I called Telecom when I purchased my house they couldn't guarantee i'd get decent broadband over their legacy infrastructure. I might, or I might not. The wiring in this place is old too. TC has a new infrastructure and it works well. The other options are technically significantly inferior.

Once the fibre to the home initiative is rolled out it'll be a different story.

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Morph

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#438425 11-Feb-2011 20:02

timmmay: When I called Telecom when I purchased my house they couldn't guarantee i'd get decent broadband over their legacy infrastructure. I might, or I might not. The wiring in this place is old too. TC has a new infrastructure and it works well. The other options are technically significantly inferior.

Once the fibre to the home initiative is rolled out it'll be a different story.

Chch and welly are last on the list due to cable :(

antoniosk

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#438426 11-Feb-2011 20:08

timmmay: When I called Telecom when I purchased my house they couldn't guarantee i'd get decent broadband over their legacy infrastructure. I might, or I might not. The wiring in this place is old too. TC has a new infrastructure and it works well. The other options are technically significantly inferior.

Once the fibre to the home initiative is rolled out it'll be a different story.

Really? how will fibre to the home fix the wiring in your house?

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timmmay

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#438442 11-Feb-2011 21:00

antoniosk:
timmmay: When I called Telecom when I purchased my house they couldn't guarantee i'd get decent broadband over their legacy infrastructure. I might, or I might not. The wiring in this place is old too. TC has a new infrastructure and it works well. The other options are technically significantly inferior.

Once the fibre to the home initiative is rolled out it'll be a different story.

Really? how will fibre to the home fix the wiring in your house?

You're not going to bring in a Gbps fibre then run it over dodgy old phone wires. It would terminate in one place, be fed into a router or switch of some type, and would then connect to my gigabit lan and to some endpoints using one of my wireless hotspots.

antoniosk

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#438444 11-Feb-2011 21:24

timmmay:
antoniosk:
timmmay: When I called Telecom when I purchased my house they couldn't guarantee i'd get decent broadband over their legacy infrastructure. I might, or I might not. The wiring in this place is old too. TC has a new infrastructure and it works well. The other options are technically significantly inferior.

Once the fibre to the home initiative is rolled out it'll be a different story.

Really? how will fibre to the home fix the wiring in your house?

You're not going to bring in a Gbps fibre then run it over dodgy old phone wires. It would terminate in one place, be fed into a router or switch of some type, and would then connect to my gigabit lan and to some endpoints using one of my wireless hotspots.

Right, so you're going to upgrade the internals yourself, and buy and manage your own kit. Good stuff, the country needs more of this thinking.

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quickymart

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#438448 11-Feb-2011 21:38

timmmay: Technically TC is very good, great internet speeds and reasonable prices, but customer service is a weak point. The annual Consumer Magazine customer survey found this was a generally held opinion. If you get things set up and working then don't have to change anything then it should be fine. Even with the hassles, which are generally relatively minor, I haven't considered changing ISPs.

When was that published? I'd like to take a look at this.

timmmay

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#438451 11-Feb-2011 21:47

antoniosk:Right, so you're going to upgrade the internals yourself, and buy and manage your own kit. Good stuff, the country needs more of this thinking.

I don't follow you, plus i'm not sure why but you seem to be looking for an argument.

My point is you wouldn't run a new service over horribly old infrastructure like telephone wires. When fibre to the premises arrives it will terminate in some kind of a "fibre modem", plug into a router, then go over the gigabit lan I had installed in my house. New houses hopefully have a fast network installed by default. My lan has two wireless access points for mobile devices to connect, and ethernet ports in all the places I need wired connections - ie by the home entertainment system and where I want an internet phone.

If people get new fibre in and don't have a wired network then they can either have the installers put jacks in by the TV and by their PC/router, or use wireless. I'm not sure what the point of fibre to the home is if you cripple the last leg by using a relatively slow wireless link, in my experience you need wired for that.

timmmay

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#438452 11-Feb-2011 21:48

quickymart: When was that published? I'd like to take a look at this.

This month, subscribers only I think.

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#438453 11-Feb-2011 21:53

timmmay:
antoniosk:Right, so you're going to upgrade the internals yourself, and buy and manage your own kit. Good stuff, the country needs more of this thinking.

I don't follow you, plus i'm not sure why but you seem to be looking for an argument.

My point is you wouldn't run a new service over horribly old infrastructure like telephone wires. When fibre to the premises arrives it will terminate in some kind of a "fibre modem", plug into a router, then go over the gigabit lan I had installed in my house. New houses hopefully have a fast network installed by default. My lan has two wireless access points for mobile devices to connect, and ethernet ports in all the places I need wired connections - ie by the home entertainment system and where I want an internet phone.

If people get new fibre in and don't have a wired network then they can either have the installers put jacks in by the TV and by their PC/router, or use wireless. I'm not sure what the point of fibre to the home is if you cripple the last leg by using a relatively slow wireless link, in my experience you need wired for that.

You would be surprised... Read this tale of bad developers, crappy builders, etc: http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=75882

You might think things are under control. But they are not.

timmmay

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#438460 11-Feb-2011 22:15

Well hopefully things sort themselves out soon. Retrofitting usually isn't too difficult, luckily.

swalker5872

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#438476 11-Feb-2011 23:25

Good to hear it got sorted and was just a timing issue at the end of time.

Obviously this is slighly off topic from the original post although However...

timmmay:
antoniosk:Right, so you're going to upgrade the internals yourself, and buy and manage your own kit. Good stuff, the country needs more of this thinking.

I don't follow you, plus i'm not sure why but you seem to be looking for an argument.

My point is you wouldn't run a new service over horribly old infrastructure like telephone wires. When fibre to the premises arrives it will terminate in some kind of a "fibre modem", plug into a router, then go over the gigabit lan I had installed in my house. New houses hopefully have a fast network installed by default. My lan has two wireless access points for mobile devices to connect, and ethernet ports in all the places I need wired connections - ie by the home entertainment system and where I want an internet phone.

If people get new fibre in and don't have a wired network then they can either have the installers put jacks in by the TV and by their PC/router, or use wireless. I'm not sure what the point of fibre to the home is if you cripple the last leg by using a relatively slow wireless link, in my experience you need wired for that.

Think they are agreeing with you!

Far too often here on GZ people complain about their ISP or Telecom/Chorusregards slow speed internet when the issue is their own home wiring and/or their computer hardware and nothing to do with their ISP. As you correctly recognise the last few yards of wiring are if anything more important and you will take efforts to get your own house in order to get the best services you can when FTTP roles out.

Has the Chorus Service Delivery Point been made available to the public yet?
http://www.geekzone.co.nz/sbiddle/7385

timmmay

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#438479 11-Feb-2011 23:32

swalker5872: Far too often here on GZ people complain about their ISP or Telecom/Chorusregards slow speed internet when the issue is their own home wiring and/or their computer hardware and nothing to do with their ISP. As you correctly recognise the last few yards of wiring are if anything more important and you will take efforts to get your own house in order to get the best services you can when FTTP roles out.

Yeah i've done that. Cable comes into the office, cable modem, into a 100Mb switch/wap. Computer is hard wired to the switch. Two switch ports connect over newly installed wiring to ethernet ports at the other end of the house, one in the lounge, one in the hall. The lounge ethernet port has another switch/wap on it, and my TV/PS3 are connected to it so they're at full speed.

If I get fibre to the home i'd probably upgrade my switches to 1Gbps switches, but for now I don't need it.

scensation

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#438603 12-Feb-2011 15:08

I am glad that your problem has been resolved. I am also glad that I didn't go through the same problem as you did.

Nearly three weeks ago I returned my TCL equipment to the Christchurch store. I was promised an acknowledge email. However, the lack of communication from TCL prompted me to contact them late last week. Although the equipment was not listed as returned, the online chat staff did offer to trace it offline for me with my receipt number. Earlier this week through online chat I was advised that the equipment was returned and removed from my account. Further, I was advised that my account was in credit but I 'can request a refund' and give them my bank account details.

The latter is a bit silly in my opinion since I had always paid by credit card; TCL could have just credited my card when they received the returned equipment. Instead, I had to make a request and provide bank details. Nevertheless, despite the 2 and a half week wait and the hassle, TCL online chat staff resolved the issue for me and the refund is on the way. Overall, I have received a good outcome.

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