Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




70 posts

Master Geek
+1 received by user: 16


Topic # 79596 19-Mar-2011 13:00
Send private message

Is it just me or my phone or a more generalised problem?

About 10% of my calls, incoming or outgoing deteriorate in audio quality within a minute or so.
Initially I can hear OK but as the call goes on the audio chops up and scrambles and never recovers, but
the other party can hear me OK. If I hang up and immediately redial the call is invariably perfectly fine.

This can happen when I am on 3G or if it starts on 3G and switches to GSM during the call. Signal strength makes no difference, can happen on full strength signal or on lower strengths.

It happens in any number of locations on different cell sites.

It has only been doing this in the last month or so.
Nokia N8 phone.

I am currently about to trial another phone then another network on this phone.

Anyone else have this problem?

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2


70 posts

Master Geek
+1 received by user: 16


  Reply # 449957 19-Mar-2011 22:06
Send private message

OK I think I can see where this is going!

94 views, no replies, so clearly this is not a common issue or someone else would have commented by now.
So off to Vodafone shop tomorrow to spend $999 on a new phone and consign the existing one to the knackers yard!  

4100 posts

Uber Geek
+1 received by user: 42

Moderator
Trusted
Subscriber

  Reply # 449959 19-Mar-2011 22:08
Send private message

Can you not test another sim card in your phone? Try another VF phone in the same places you use yours?

 
 
 
 


13906 posts

Uber Geek
+1 received by user: 3306

Trusted
Subscriber

  Reply # 449966 19-Mar-2011 23:12
Send private message

I have this problem with my Galaxy S. I don't think it's your phone. I have had these problems for about 5 months. Happens twice a week or so. sounds like someone playing a cassette tape in ultrahigh speed.



70 posts

Master Geek
+1 received by user: 16


  Reply # 449968 20-Mar-2011 00:01
Send private message

The phone works OK with an XT SIM. But I am stuck with VF at present.
I can't see the point in trying somebody else's VF SIM in my N8, realistically the SIM is not going to be the cause of this.

So far I have not reproduced the problem in an older phone -Nokia 5800. The rest of the family is on VF with different phones and they don't have this issue.
I would have thought that if this was a network issue we would have had postings from lots of other grumpy VF users and we haven't.  

So to me it is pointing towards a faulty phone.. 

4100 posts

Uber Geek
+1 received by user: 42

Moderator
Trusted
Subscriber

  Reply # 449971 20-Mar-2011 00:21
Send private message

davisg: The phone works OK with an XT SIM. But I am stuck with VF at present.
I can't see the point in trying somebody else's VF SIM in my N8, realistically the SIM is not going to be the cause of this.


So to me it is pointing towards a faulty phone.. 


Hang on there. You say that it works OK with an XT sim. It does not work with your OK with your VF sim.
You do not want to try another VF sim in your N8, but you think it is pointing to faulty N8.

What harm is there is trying a 2nd VF sim in your N8?

Have you tried updating or rolling back the firmware on your handset?



70 posts

Master Geek
+1 received by user: 16


  Reply # 449982 20-Mar-2011 07:51
Send private message

Well I guess XT only has a 3G network and does not jump to GSM periodically as VF does.
My assumption (guess) is the issue is something to do with that, as when the audio is scrambled on checking the screen usually it has fallen back to 2G/GSM, but not always I admit. 

19290 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 449983 20-Mar-2011 07:52
Send private message

Does it happen with same SIM in another handset?

13906 posts

Uber Geek
+1 received by user: 3306

Trusted
Subscriber

  Reply # 449988 20-Mar-2011 08:38
Send private message

I've had my sim replaced, so I'd be inclined to indicate yes.

25073 posts

Uber Geek
+1 received by user: 4956

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 449991 20-Mar-2011 09:09
Send private message

Have you tried forcing your p;hone into 3G only mode to see if this happens?

There could be various factors here. XT uses the AMR codec as Vodafone do on their 3G network but Vodafone GSM uses the more common GSM codecs. The issue could easily lie within the phone.

19290 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 449993 20-Mar-2011 09:15
Send private message

networkn: I've had my sim replaced, so I'd be inclined to indicate yes.


This issue could not relate to a SIM card in anyway



70 posts

Master Geek
+1 received by user: 16


  Reply # 449999 20-Mar-2011 10:20
Send private message

All good points thank you. Yes, I can't see how the SIM would be part of this.

Yesterday at Tauranga airport with a solid 5 bar 3G signal intensity the audio scrambled during a call. So locking to 3G only would not eliminate the issue.

I have also tried switching to GSM only without problems for a short while but I keep getting impatient with the data speeds and switching back to 3G.

I admit I have not looked into attempting to roll back the latest firmware update (especially given that it did resolve a substantial Email problem...) but the Nokia forums do not record hoards of users with this same problem as they would if this were a firmware issue.   

I still think it is pointing towards a faulty phone, but this is going to be jolly hard to prove given that it is an intermittent problem.
Currently using my old 5800XM (with the same SIM) and have had no problems, but the day is young!



70 posts

Master Geek
+1 received by user: 16


  Reply # 450573 22-Mar-2011 00:18
Send private message

OK so the exact same problem occurred with the other phone today.  Why is this only happening to me??

By elimination this is either a problem specific to two different models of Nokia phones, a dud SIM card (however unlikely that is) or a Vodafone network problem.

Wish me luck, I will now have to beat my head against the VF Customer "Service" Department in Cairo tomorrow....   

19290 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 450576 22-Mar-2011 00:46
Send private message

davisg: OK so the exact same problem occurred with the other phone today.? Why is this only happening to me??

By elimination this is either a problem specific to two different models of Nokia phones, a?dud SIM card (however unlikely that is) or a Vodafone network problem.

Wish me luck, I will now have to beat my head against the VF Customer?"Service" Department in Cairo tomorrow....???


Have you got example times and dates logged of these calls?

If not I would not call until you have at least 5 examples



70 posts

Master Geek
+1 received by user: 16


  Reply # 450586 22-Mar-2011 07:10
Send private message

Yes I do have those details for several failed calls from the phones' logs.

1024 posts

Uber Geek
+1 received by user: 61

Subscriber

  Reply # 450587 22-Mar-2011 07:23
Send private message

I think you should get some tin foil, make a tin foil hat, and put it on your head when you make calls.

I bet your brain is emitting EMR, and that the phone just cant handle it. Let us know how you go, even better, make sure you take a picture. ;)

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Push notifications: A productivity killer
Posted 25-Jul-2017 14:15


Intergen takes SKYCITY to the cloud
Posted 25-Jul-2017 14:04


Nothing nebulous about Microsoft’s cloud-transition
Posted 21-Jul-2017 15:34


We’re spending more on tech, but not as much as Australians
Posted 21-Jul-2017 11:43


Endace announces EndaceFabric for network-wide packet recording
Posted 20-Jul-2017 20:49


Acorn 6: MacOS image editing for the rest of us
Posted 20-Jul-2017 17:04


HTC faces backlash over keyboard pop-up ads
Posted 19-Jul-2017 15:53


BNZ adds Visa credit cards to Android Pay wallet
Posted 18-Jul-2017 19:44


Still living in a Notification hell – Om Malik
Posted 18-Jul-2017 13:00


Duet Display uses iPad to extend Mac, PC
Posted 18-Jul-2017 10:58


PC sales could be worse
Posted 17-Jul-2017 07:34


Crypto-currencies, tulips, market bubbles
Posted 17-Jul-2017 06:38


NZ Tech Podcast: Big batteries, solar cars, cold war, IoT
Posted 16-Jul-2017 16:53


Vodafone Australia mulls Wisp alliance, NZ implications
Posted 13-Jul-2017 16:49


Rural health professionals see fibre pay-off
Posted 13-Jul-2017 11:52



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.