Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




13449 posts

Uber Geek
+1 received by user: 2274

Trusted
Subscriber

Topic # 80196 28-Mar-2011 22:27
Send private message

I occasionally make changes to my Vodafone plan online, adding a new best mate or another add on to my package, that sort of thing. The website says "we'll text you as soon as this change is active". Of the half dozen times i've made changes i've never once gotten a text notification, so I never know if or when my changes takes place.

Does anyone else get those notifications?

I sent Vodafone a question asking if my latest change actually went through, and why I didn't get a notification, their auto reply said they'll get back to me within 5 days. Really, 5 days? I could call you at 2am and get the answer then, but email's sometimes easier.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 452975 28-Mar-2011 22:32
Send private message

' Within ' 5 days

If you need an answer straight away then why not call?

John



13449 posts

Uber Geek
+1 received by user: 2274

Trusted
Subscriber

  Reply # 452978 28-Mar-2011 22:44
Send private message

Yeah, I know, there's no great hurry. Just seems high.

I think you've missed the point of my post though. The last vodafone person I mentioned it to didn't care either.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


 
 
 
 


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 452988 28-Mar-2011 23:52
Send private message

timmmay: Yeah, I know, there's no great hurry. Just seems high.

I think you've missed the point of my post though. The last vodafone person I mentioned it to didn't care either.


It's not the matter of not caring it's giving staff that look after the emails reasonable time to read and respond.

If there is no great hurry ' with in ' 5 days should be fine then. I honestly don't know what the issue is with been advised a company should respond with in 5 days and if need be you can call 777 / 888 / 0800 921021 24/7 days a week free of charge.

If your not getting notifications for changes then this needs to be addressed separately

John






13449 posts

Uber Geek
+1 received by user: 2274

Trusted
Subscriber

  Reply # 452992 29-Mar-2011 00:05
Send private message

Ok forget the 5 day thing, this thread was meant to be about the lack of notifications. Does anyone get them?




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 452993 29-Mar-2011 00:05
Send private message

PM me your mobile number and I will pass / link this feedback onto the team manager

Thanks John




13449 posts

Uber Geek
+1 received by user: 2274

Trusted
Subscriber

  Reply # 453033 29-Mar-2011 09:08
Send private message

Thanks John, but I don't want special treatment, i'd rather it went through the regular channels. It something that should be fixed for everyone.

I'll see what they say, and i'll try it in a week, if I have no luck i'll PM you or perhaps i'll try again through the correct channels. I'm just curious if anything will be done or not, though posting here I guess negates that anyway.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


1530 posts

Uber Geek
+1 received by user: 234

Subscriber

  Reply # 453041 29-Mar-2011 09:24
Send private message

I have had the same problem in the past, out of interest was your number ported? I always had the no text notification with my 027 ported number while my 021 number never had it.



13449 posts

Uber Geek
+1 received by user: 2274

Trusted
Subscriber

  Reply # 453043 29-Mar-2011 09:34
Send private message

No, I bought a SIM card in an Auckland Vodafone/First Mobile store when I got back to NZ 6 or 7 years ago, and i've been using the same SIM/number ever since. I do have an 0800 number attached to my account.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


6299 posts

Uber Geek
+1 received by user: 378

Moderator
Trusted
Lifetime subscriber

  Reply # 453219 29-Mar-2011 18:04
Send private message

timmmay: Thanks John, but I don't want special treatment, i'd rather it went through the regular channels. It something that should be fixed for everyone.

I'll see what they say, and i'll try it in a week, if I have no luck i'll PM you or perhaps i'll try again through the correct channels. I'm just curious if anything will be done or not, though posting here I guess negates that anyway.


If you PM John it may help them track down the start of a much bigger issue.

I'm not sure why you are turning down his offer of help - surely having someone high up in tech support offer help is invaluable?

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 453222 29-Mar-2011 18:37
Send private message

I did email a manager today and she advised they do reply to the emails when the request is done.

Do you get the emails back?

BDFL - Memuneh
59403 posts

Uber Geek
+1 received by user: 10609

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 453225 29-Mar-2011 18:44
Send private message

What about the actual problem at hand, the lack of promised SMS notifications when an account change is activated?

johnr: I did email a manager today and she advised they do reply to the emails when the request is done. 


If I understood it correctly he emailed Vodafone support asking about the lack of SMS notifications. It doesn't look like the SMS notifications are happening, so the support couldn't possibly consider the request for information on lack of SMS "closed" or "done", right?






19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 453235 29-Mar-2011 19:09
Send private message

freitasm: What about the actual problem at hand, the lack of promised SMS notifications when an account change is activated?

johnr: I did email a manager today and she advised they do reply to the emails when the request is done.


If I understood it correctly he emailed Vodafone support asking about the lack of SMS notifications. It doesn't look like the SMS notifications are happening, so the support couldn't possibly consider the request for information on lack of SMS "closed" or "done", right?




I can't look into an issue and get the full picture unless I have something to work with. As you can see the OP does not want to provide their mobile number.

John

BDFL - Memuneh
59403 posts

Uber Geek
+1 received by user: 10609

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 453236 29-Mar-2011 19:12
Send private message

Yes, I know that. But I had the impressions a lot of attention was given to the email response times, when that is probably the least of the issues around.

As for the OP not giving details, I agree with previous comment that not providing those now could potentially hide a problem.





2653 posts

Uber Geek
+1 received by user: 596

Trusted
Lifetime subscriber

  Reply # 453345 30-Mar-2011 07:02
Send private message

I have the same problem.

You add a best mate via vodafone.co.nz it does the order, you get the order number, does all the checks and at the end says "That the add-on has been ordered and that you will get a text when its been done" never get a text (have not had one for months, and i have changed my best mates a few times by removing old ones and adding new ones) the way i check if the best mate has been added is going back onto the website a little later and having a look if there is any outstanding orders (as you can only have 1 outstanding order at a time).

Done from:
Login to myvodafone
Click on "My Add-ons"
Pick your add on.


Might be the same problem that when the add on is active the system is not texting out (i know you did your one via email and i am doing it online).

780 posts

Ultimate Geek
Inactive user


  Reply # 453348 30-Mar-2011 07:34
Send private message

I am on prepay, and every month I get a text from vodafone to signal a topup will be made.

However, last month did not get the sms so did not topup and my best mates number was subsequently cancelled.

I phoned vodafone, and they said I should not rely on SMS from them and that I did not get it because of the Christchurch earthquake.


So, that was that!

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.