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clivestart

82 posts

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#80730 3-Apr-2011 18:40
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I am familiar with the lock-ups, series link falling off and need for regular reboots ..... on 1 of my 2 t-boxes! I have even swapped them over and seen exactly the same symptoms with the dodgy t-box on the second connection (that t-box is so far trouble-free). With the 2 t-boxes on the other connection that usual, we saw the same stability for the second one, and same instabilty for the first one. I swapped them back.

Because we didin't want to lose all our recordings and planned recording, we put up with almost daily reboots on the dodgy t=box.


Today we got a new issue. A recorded programme was being watched and froze. That show was stopped, then tried to play again from last viewed (cool functionality when it works) but that also just went to a black screen. That was stopped, and then our new trouble started.


ALL our existing recordings (that were fine 3 minutes previously) now show a status of FAILED and our used space shows as 0 of 100%. EEEEEEEK!


Anybody else seen this?


Yes, I have spoke with Ben at Faults, and they are sending somebody out to me on Wednesday afternoon! Guess I won't bother recording anything on that t-box!       




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BigBadaboom
146 posts

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  #454948 4-Apr-2011 00:15
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Haven't had that, but I just popped onto the forum because my T-Box just crashed (again) and now won't restart.  This is currently my second box, so I think I might be getting a third.

My weirdest ever issue with a recording was on the first box.  I had one recording that would pop up a network error whenever it got to a certain point in the program. Every time. I kept the recording around for my amusement.

Given the numerous documented problems with the software (and hardware), I am still scratching my head as to why there hasn't been a software update since early November.

JonC
425 posts

Ultimate Geek


  #455122 4-Apr-2011 14:32
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There has been a software update just in the past couple of days - it's up to 2.9.21 (I think).  Try rebooting to get it.

But I'm guessing this latest update was because of daylight-savings issues.


 
 
 
 


RobertT
120 posts

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#464372 2-May-2011 09:09
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I too have been having problems with my Tbox.
As others have mentioned, it is chronically slow, to scroll through recorded programs and crashes frequently.

I have been able to crash mine (and also a neighbours) by being impatient and selecting a recording and pressing fast-forward while waiting for the program to start playing. I called Telstra and told them about this bug. I asked if iot was possible to make suggestions or beta test new releases and assist in development, but was told that I couldn't, and that to fix my problem I should wait for the system to start playing the program before pushing fast forward. I try to do this, but I'm used to computers that can handle input before starting to display.
I also find the system crashes just on the end of a recording session, and at other random times. Very annoying and frustrating.

Is anyone at Telstra listening?

ChristineNZL
209 posts

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  #464665 2-May-2011 21:56
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Our T-Box seems to be acting up more than it ever did.  Unplugging it seems to get it working again but not ideal if you are recording something or watching something.  Last week even unplugging it didn't help but in the 30 minutes I waited for Telstra to answer their phones it started working again (I never did get through to them).  Tonight it has frozen twice - once going to a black screen and once freezing on the TV image.  To say I am fed up is an understatement.

TelstraClear
566 posts

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TelstraClear

  #464793 3-May-2011 11:15
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Hi Clive,
we will be in touch very soon to have a tech come and do a box swap out.

If anyone is having issues with their T-Box please email me online.marketing@teltraclear.co.nz and I'll help.

Thanks
Tim.

clivestart

82 posts

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  #464799 3-May-2011 11:22
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Ooo, yes please. Has been very slow, and crashing again, although it had seemed to be ok for a while.




ChristineNZL
209 posts

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  #465012 3-May-2011 21:08
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Telstra have contacted me and we are getting a new box next week so fingers crossed we see some improvement. Now the only problem is watching all our recorded shows before the old box goes!

 
 
 
 


clivestart

82 posts

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  #465015 3-May-2011 21:12
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That is good news, and if it is your first replacement, enjoy that fact! Also make sure you write down all your preset recordings (series links, upcoming shows etc). They all disappear too.  




BigBadaboom
146 posts

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  #465067 3-May-2011 23:22
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Is anyone else getting a Sky banner ad displayed at the top of their EPG?  I've been scratching my head over that one...


clivestart

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  #465097 4-May-2011 05:14
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Yes, and I rang the phone number yesterday just to find out. It never got answered.




DS248
861 posts

Ultimate Geek

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  #465116 4-May-2011 08:17
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TelstraClear:

...

If anyone is having issues with their T-Box please email me online.marketing@teltraclear.co.nz and I'll help.

Thanks
Tim.



Rather than repeat descriptions of the same problems here (much the same as many others), I sent an email to the above email address last night but all I got was a delivery fail notice. 

Only now that I realised that the address given is incorrect (missing 's').  Try online.marketing@telstraclear.co.nz



TelstraClear
566 posts

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TelstraClear

  #465169 4-May-2011 10:07
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Whoops! Sorry! Yes - slight typo there. The correct address is online.marketing@telstraclear.co.nz

Thanks
Tim.

ChristineNZL
209 posts

Master Geek


  #468132 12-May-2011 07:33
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Well we got our new T-Box yesterday and less than 24 hours later.....problems!!!! Woke up this morning to see that out of the 5 programmes I set to record 3 had failed. I had made sure the buffer padding was set to 0 as this caused me problems in the past. I so wish instead of just saying "failed" it would say WHY but I can see absoluetly no reason why they failed (same programmes I used to record every week on my old set top box). Also this morning there were lines all over the screen so I had to unplug the darn thing and wait a few minutes. To say I am annoyed is an understatement. I will ring them later today when I have time to sit on hold.

Christine

bobco72
3 posts

Wannabe Geek


  #474458 26-May-2011 15:27
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Have been considering T Box, so spent a while with one this morning, so a couple of issues to sort.

The T box output signal was being fed through owners HDD/DVD recorder so tried to record that.
Worked fine, BUT on switching channel the recording was blocked and in fact the recorder ceased to
record. To my mind what a subscriber does with a signal (that has been paid for) is entirely their
own business. Certainly very disturbing that Telstra Clear can manipulate the settings on a piece of equipment that does not belong to them. I found this unacceptable.

Secondly, it appears that if a program is running late or is extended for some reason, like a golf tournament going to a playoff situation, then one is likely to miss the action because the T box stops recording at the "official" program end time. Surely one should be able to instruct the recorder to record a certain channel for a specified period of time.
If the old analogue decoder could do that then why not this latest version?




ChristineNZL
209 posts

Master Geek


  #474459 26-May-2011 15:37
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Yes I get annoyed that I can no longer record channels on my DVD/HDD recorder via the T-Box. I also get annoyed with programmes that run over. Obviously this is not Telstra's fault. I did change the padding buffer but this caused a lot of problems with overlaps and programmes not recording so now I tend to record the programme on afterwards.

Since I last rung Telstra (who answered promptly - nice change!) our teething problems seem to have been sorted *touch wood*.

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