[TelstraClear] T-Box issues continued

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550 posts

Ultimate Geek
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Reply # 698270 9-Oct-2012 09:33

TelstraClear: Please note that the software is proprietary and we do not make public details of software changes.

Thanks Gary - will try out the change and see what happens! I do find the quoted statement a bit odd though. Just because software is proprietary doesn't mean that you couldn't have release notes that say what issues should have been fixed - seem to me it would be a bit like Microsoft releasing updates without telling you what they are.

I think given the long time that some of us have been using the TBox in its less-than-desireable state, it would be nice to be given the courtesy of being told what issues the devs think they have fixed and which ones we can still expect to be ongoing...

wekanz

63 posts

Master Geek
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Reply # 698271 9-Oct-2012 09:40

I agree, r2b2.........puzzled over Gary's statement

MikeB4

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Reply # 698287 9-Oct-2012 10:02

TelstraClear: Hi everyone.

Last night TelstraClear made version 2.9.27 software available to T-Boxes. Your T-Box should have automatically updated to the new software overnight. You can check this by going to ‘Settings’ on the menu, choosing ‘General’ and scrolling down to ‘System Details’ and looking for ‘IPG Version’.

If you do not have version 2.9.27 you can force your T-Box to update by power cycling it (remove the power from the T-Box and then plug it in again after a few seconds, or turn the power off from your wall switch and then on again after a few seconds).

Please note that the software is proprietary and we do not make public details of software changes.

If you experience problems, please log a fault by calling 0508 888 800 or logging it online from Customer Zone / Ask a Question. By the way, if you login (link on the top right of the page) you have access to all the correspondence that you have submitted online over the years.

Thanks, Gary

That is contrary to what you have done in the past, even Apple states what is changed/updated in software releases.

Mike
Retired IT Manager.
The views stated in my posts are my personal views and not that of any other organisation.

Take My Advice, Pull Down Your Pants And Slide On The Ice!

Fog

165 posts

Master Geek
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Reply # 698294 9-Oct-2012 10:16

wekanz: I agree, r2b2.........puzzled over Gary's statement

r2b2

550 posts

Ultimate Geek
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Reply # 698295 9-Oct-2012 10:19

Not a good start to the update either - rebooted Tbox to force it to pick up new version, chose to start installing the update, and then it rebooted.

Its now been sitting with the red "record" light on for 15-20 minutes when it reckons it should only take 4-6...

r2b2

550 posts

Ultimate Geek
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Reply # 698314 9-Oct-2012 10:57

..and the TBox is still not responding. Called faults and all they can do is book a technician to come in but not today.

School Holidays + Kids + Rain + No TBox = not a happy camper

DEFINITELY not a good omen for this update in my opinion. Never had any problems this big until now.

MikeB4

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Reply # 698316 9-Oct-2012 11:03

I had to power cycle to force the update. It took approx 10 minutes and the T-Box is working. I have not noticed any improvements or degradation at this point but I only looked for a few minutes and cycled the menus, guide, planner and all seemed the same.

I will see tonight if the "cough cough pause" is still present.

Mike
Retired IT Manager.
The views stated in my posts are my personal views and not that of any other organisation.

Take My Advice, Pull Down Your Pants And Slide On The Ice!

dazzasnz

6 posts

Wannabe Geek

Reply # 698317 9-Oct-2012 11:09

Thanks Gary. Update installed successfully.
I will be happy if it solves my wifes Coro St recording issues. lol

ZollyMonsta

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Reply # 698340 9-Oct-2012 12:27

r2b2: ..and the TBox is still not responding. Called faults and all they can do is book a technician to come in but not today.

School Holidays + Kids + Rain + No TBox = not a happy camper

DEFINITELY not a good omen for this update in my opinion. Never had any problems this big until now.

Hi

I've sent you a PM.

Cheers
Grant

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r2b2

550 posts

Ultimate Geek
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Reply # 698365 9-Oct-2012 13:16

Pleased to report that thanks to ZollyMonsta I'm back in business - crisis averted!

Hopefully the "end of recording" hang has been fixed as its been getting a little worse over the last few weeks...

BigBadaboom

146 posts

Master Geek
+1 received by user: 9

Reply # 698522 9-Oct-2012 15:57

TelstraClear: Please note that the software is proprietary and we do not make public details of software changes.

I agree this is weird. It's more than puzzling, it's ridiculous. I am having trouble thinking of another organisation that has this policy. It's like they are intentionally trying to see if they can up the ante on their previous T-Box PR screw-ups.

Well I can confirm that at least one bug seems to be fixed - the HDMI volume bug is gone for me. Has anyone else noticed any other changes? Perhaps we can put together our own "Long Suffering T-Box User Version Update Release Notes".

One warning if you plan on doing a manual restart to trigger the update. Once you reboot, the box now does an "Essential System Check" which takes about 15 minutes. So your upgrade will take around 20 minutes total. (2-3 initial reboot + 15 mins ESC + 2-3mins post-update restart). So don't do it just before the family want to watch a program.

Also. After my upgrade my audio was stuffed up. All I was getting was bursts of (very loud) static. Rebooting the T-Box had no effect. I had to power cycle my amp/receiver to get sound back. If you use an amp, you may want to turn your volume down before you do the update to avoid the risk of damaging your speakers.

It was doing the second reboot in an an attempt to fix the audio problem that made me realise that this "Essential System Check" happens every time you reboot the TBox. So that, and it's slow speed, makes me think it is actually a hard disc check (fsck). Luckily you can skip it by pressing 'Back', which I'm glad about because I am not expecting that this update has fixed any of the crashes.

r2b2

550 posts

Ultimate Geek
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Reply # 698529 9-Oct-2012 16:04

BigBadaboom:
TelstraClear: Please note that the software is proprietary and we do not make public details of software changes.

I agree this is weird. It's more than puzzling, it's ridiculous. I am having trouble thinking of another organisation that has this policy. It's like they are intentionally trying to see if they can up the ante on their previous T-Box PR screw-ups.

Well I can confirm that at least one bug seems to be fixed - the HDMI volume bug is gone for me. Has anyone else noticed any other changes? Perhaps we can put together our own "Long Suffering T-Box User Version Update Release Notes".

One warning if you plan on doing a manual restart to trigger the update. Once you reboot, the box now does an "Essential System Check" which takes about 15 minutes. So your upgrade will take around 20 minutes total. (2-3 initial reboot + 15 mins ESC + 2-3mins post-update restart). So don't do it just before the family want to watch a program.

Also. After my upgrade my audio was stuffed up. All I was getting was bursts of (very loud) static. Rebooting the T-Box had no effect. I had to power cycle my amp/receiver to get sound back. If you use an amp, you may want to turn your volume down before you do the update to avoid the risk of damaging your speakers.

It was doing the second reboot in an an attempt to fix the audio problem that made me realise that this "Essential System Check" happens every time you reboot the TBox. So that, and it's slow speed, makes me think it is actually a hard disc check (fsck). Luckily you can skip it by pressing 'Back', which I'm glad about because I am not expecting that this update has fixed any of the crashes.

Thanks for the info - wasn't sure if that Essential System Check screen was something that was new or just as a result of the way I had to fix my T-Box.

I had the thought too that due to the speed that it must be doing something like a fsck or similar. Would be nice to know that the screen is there as a safety measure and it is actually safe to skip...

BigBadaboom

146 posts

Master Geek
+1 received by user: 9

Reply # 698554 9-Oct-2012 16:26

I skipped it after my second boot. With no adverse consequences as far as I could tell. It might be a different story if, say, I had a power outage while recording. In those circumstances it might be prudent to let it run.

kharris

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Ultimate Geek
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Reply # 698595 9-Oct-2012 17:33

Thanks Gary,

Is it possible for you to put a general list of features that have been fixed.

I ask because there is 1 thing I know to have been reported here that have not been addresseed

1. The "newest" filter in the planner still lists all the 'To be recorded' items first. I recollect you agreeing months ago that this would be changed so that the recordings were first.

Things that are nice now:
1. the In-home movie channels have been added to the available favorites so they can be added/removed from the favorites list.
2. The channel buttons have been disabled on recording playback. This used to be annoying when you pressed them by mistake.
3. The volume issue seems to have been fixed.

Things that are still not so nice:
1. When pressing the channel up/down buttons multiple times the channel banner does not render fast enough so you have no idea what the current selection is.

Regards
Kirk.

leo0787sx

409 posts

Ultimate Geek
+1 received by user: 25

Reply # 698899 10-Oct-2012 10:10

Just been reading through this topic and am starting to wonder if trading in my Sky cotnract for a Telstra one was a good idea.

If its a bad as some say on here might look cancelling it before they install.

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