[TelstraClear] T-Box issues continued

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151 posts

Master Geek

#742276 9-Jan-2013 14:13

kharris: Get ones that are at least 10cm high.

10mm?

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kharris

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#742279 9-Jan-2013 14:26

Tinshed:
I wondered about this, and thanks for the suggestion. The T-Box does sit on my DVD player and there is not a lot of room on top of the T-Box. I may need *shudder* to get a new piece of furniture if this is the real problem. I'll see what I can do this regard.

You definitely shouldn't have it sitting on your DVD player or any other equipment.... I wouldn't be surprised if this is causing your problem. The T-Box is hot enough on it's own. The lack of ventilation space around the top will be and issue too. I don't know why they didn't put a fan in it but it seems they didn't.

kharris

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#742289 9-Jan-2013 14:38

BigBadaboom:
kharris: Get ones that are at least 10cm high.

10mm?

Oh yeah.... doh!

prevaljo

164 posts

Master Geek

#742642 10-Jan-2013 09:40

Kids turned the TV on this morning and the T-Box appears to be updating (message top left hand corner), 30 mins later its still updating, will leave it until much later in the day before viewing again. Normally software updates happen overnight and are invisible to the user, as they should be.

Tinshed

278 posts

Ultimate Geek

#744995 15-Jan-2013 12:26

Tinshed:
Tinshed:
LifeSteala: This is normal and you haven't missed anything obvious. Our box use to freeze and lock up once a week since it first was released and since the last update it lasts 3 weeks now. The problem now is when it gets to the 3 week mark the system gets slower and slow. Regular reboot is required for full functioning box.

The thing is it always locks up after only a few hours. I could accept, sort of, locking-up up every few weeks but it locks up only what seems only a few hours. For example, it always locks up overnight. I can not recall one occasion since I have had the TBox, which was just before Christmas, that when I go to watch TV, the TBox has not locked up and required a re-boot.

I can't/won't accept this situation and will cancel my subscription if this is normal behaviour. I am really enjoying watching sport in HD but the frustration would be too much if every single time I want to watch TV and I need to re-boot. I will happily pay more for a reliable service.

Update: Phoned TelstraClear and was advised, among other things to power off T-Box, then the modem, power on the modem and then the T-Box. Was advised to do this every time I wanted to "re-boot" the T-Box. Did this and the lock up/freeze problem persisted. TelstraClear eventually said they would send a technician - in eight days time.

I haven't tried the suggestion to try a different type of connection other than HDMI because, well, I shouldn't have to. Plus the Christmas tree is still up and makes it difficult to access the birds nest of wires, etc. behind the TV ;-)

Update: I tried all of the suggestions made here, including the 10mm rubber feet and different connections - another HDMI cable and input, and also composite (or component - I always get those confused!) connections. None of these solved the issue of freezing. Mr TelstraClear came this morning and replaced the physical T-Box. This time I have a brand new one, as opposed to the refurbished one I was originally given. Time will tell whether this solves my problem.

Tinshed
Wellington, New Zealand

Tinshed

278 posts

Ultimate Geek

#745631 16-Jan-2013 12:05

Tinshed:
Tinshed:
Tinshed:
LifeSteala: This is normal and you haven't missed anything obvious. Our box use to freeze and lock up once a week since it first was released and since the last update it lasts 3 weeks now. The problem now is when it gets to the 3 week mark the system gets slower and slow. Regular reboot is required for full functioning box.

The thing is it always locks up after only a few hours. I could accept, sort of, locking-up up every few weeks but it locks up only what seems only a few hours. For example, it always locks up overnight. I can not recall one occasion since I have had the TBox, which was just before Christmas, that when I go to watch TV, the TBox has not locked up and required a re-boot.

I can't/won't accept this situation and will cancel my subscription if this is normal behaviour. I am really enjoying watching sport in HD but the frustration would be too much if every single time I want to watch TV and I need to re-boot. I will happily pay more for a reliable service.

Update: Phoned TelstraClear and was advised, among other things to power off T-Box, then the modem, power on the modem and then the T-Box. Was advised to do this every time I wanted to "re-boot" the T-Box. Did this and the lock up/freeze problem persisted. TelstraClear eventually said they would send a technician - in eight days time.

I haven't tried the suggestion to try a different type of connection other than HDMI because, well, I shouldn't have to. Plus the Christmas tree is still up and makes it difficult to access the birds nest of wires, etc. behind the TV ;-)

Update: I tried all of the suggestions made here, including the 10mm rubber feet and different connections - another HDMI cable and input, and also composite (or component - I always get those confused!) connections. None of these solved the issue of freezing. Mr TelstraClear came this morning and replaced the physical T-Box. This time I have a brand new one, as opposed to the refurbished one I was originally given. Time will tell whether this solves my problem.

All appears OK with the new T-Box. Was able to watch an hour of TV without any freezes and was also able to turn on the T-Box this morning as you would expect. So, fingers crossed, looks like this problem as been resolved.

Tinshed
Wellington, New Zealand

BKICE

4 posts

Wannabe Geek

#746114 17-Jan-2013 08:51

From 2 days ago I started to lose all information on programmes in the programme guide. It started with standard channels and now its all channels which means none of my recording are recording and I can't even manually record - anyone else getting this?

Garfield69

126 posts

Master Geek

#746142 17-Jan-2013 09:28

BKICE: From 2 days ago I started to lose all information on programmes in the programme guide. It started with standard channels and now its all channels which means none of my recording are recording and I can't even manually record - anyone else getting this?

This is likely due to a loss of connection to the Telstra server.
Check that the ethernet cable between tbox and modem is secure.
Then I recommend powering off at the wall both modem and tbox, then powering up the modem first. Wait until the first four lights are green, then power on the Tbox.
If after all settles down (10-20 minutes), the program guide is still empty, I recommend raising a fault.

chiefie

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#746157 17-Jan-2013 09:44

BKICE: From 2 days ago I started to lose all information on programmes in the programme guide. It started with standard channels and now its all channels which means none of my recording are recording and I can't even manually record - anyone else getting this?

Make sure the ethernet cable is connected to LAN-0.

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BKICE

4 posts

Wannabe Geek

#746510 17-Jan-2013 18:34

Would appear that Telstra saw my post, rebooted my machine and an update kicked off that resolved the issue.

zaptor

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Ultimate Geek

#747987 20-Jan-2013 22:16

Dang, T-Box has just decided to display a blank screen right after we finished watching a recorded show.
Have not power cycled yet, am about too. But this is the first time this has happened.

zaptor

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Ultimate Geek

#748004 20-Jan-2013 22:40

zaptor: Dang, T-Box has just decided to display a blank screen right after we finished watching a recorded show. Have not power cycled yet, am about too. But this is the first time this has happened.

Power cycle initiated an update. Update is finished and now have an image, but no sound. Bounced t-box again and sound came back.
Be curious to know what the code looks like for this thing.

Garfield69

126 posts

Master Geek

#748032 21-Jan-2013 05:17

zaptor:
zaptor: Dang, T-Box has just decided to display a blank screen right after we finished watching a recorded show. Have not power cycled yet, am about too. But this is the first time this has happened.

Power cycle initiated an update. Update is finished and now have an image, but no sound. Bounced t-box again and sound came back.
Be curious to know what the code looks like for this thing.

A blank (black) screen for me usually means that the TBOX is not displaying a live broadcast.
I just press the GUIDE button and select a channel to view. Never had to re-boot to resume operation so far.

BigBadaboom

151 posts

Master Geek

#748035 21-Jan-2013 06:08

I have seen a couple of black screen faults. The most common one is where all video playback is black. I can get the GUI/EPG okay, but a black screen on any playback (live or recording). That includes the PiP on the EPG screen. Changing the channels does nothing and I have to reboot.

I've also had a completely black screen which seem to be an HDMI fault. Rebooting my amp/receiver fixes that one.

There seems to be multiple issues with the HDMI, because if have to reboot my T-Box, when it comes back I get white noise out of my amp. I have to switch the amp off and on to fix it. I am pretty sure it is the T-Box, not the amp, because none of my other devices have that problem.

The most recent issue I have had with the T-Box is a new one. It became absolutely unresponsive to the remote, and the light on the front didn't flash when I pressed a button. However the T-Box continued to play video (albeit stuck on one channel) and continued to record its scheduled programs. I left it overnight because I was recording something and didn't want to reboot right then, and it was still stuck like that the next day.

kharris

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#748547 21-Jan-2013 23:09

BigBadaboom:
There seems to be multiple issues with the HDMI, because if have to reboot my T-Box, when it comes back I get white noise out of my amp. I have to switch the amp off and on to fix it. I am pretty sure it is the T-Box, not the amp, because none of my other devices have that problem.

I get this noise fault too but mine is through the TV. I don't have an amp. This is without doubt a T-box fault on reboot because it started happening as soon as the last update was made.

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