[TelstraClear] T-Box issues continued

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] T-Box issues continued

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566 posts

Ultimate Geek

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TelstraClear

#531807 11-Oct-2011 09:46

Garfield69: Addendum: with Tuner2 broken, every alternate recording is failing.
TelstraClear, you have an opportunity to do some diagnostics here...but I cant wait for too much longer, I need to reboot to restore service ...

Hi Garfield69. Thanks for the info - it's useful and is everything we need. Please power cycle the unit and let me know if that doesn't resolve the issue.

Thanks, Gary

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RobertT

120 posts

Master Geek

#532069 11-Oct-2011 19:40

More failures due to unknown errors. Getting annoying so I'm deleting the series links that have been faiuling and will cross my fingers.
If they don't work, maybe Telstra can make them available via there web site, with no charge?

RobertT

120 posts

Master Geek

#532113 11-Oct-2011 21:39

Recording failed for an unknown reason. Attempted to record NCIS and NCIS LA 3 or 4 times - automatically, then when it failed, deleted the dead recording and manually tried. Failed each time. Was recording the dinosaur program at the same time. Getting really fed up now.

ZollyMonsta

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#532114 11-Oct-2011 21:45

Did you reboot as Gary said above?

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RobertT

120 posts

Master Geek

#532117 11-Oct-2011 21:53

RobertT: Recording failed for an unknown reason. Attempted to record NCIS and NCIS LA 3 or 4 times - automatically, then when it failed, deleted the dead recording and manually tried. Failed each time. Was recording the dinosaur program at the same time. Getting really fed up now.

Just checked the Menu>General Settings>Signal Levels. Tuner 2 and 3 have no signal. I guess that's why it keeps failing. This is a pretty serious bug.

Disconnecting the cable out the back doesn't bring them back. I guess a reboot is in order.

Garfield69

126 posts

Master Geek

#532185 12-Oct-2011 07:20

RobertT:
RobertT: Recording failed for an unknown reason. Attempted to record NCIS and NCIS LA 3 or 4 times - automatically, then when it failed, deleted the dead recording and manually tried. Failed each time. Was recording the dinosaur program at the same time. Getting really fed up now.

Just checked the Menu>General Settings>Signal Levels. Tuner 2 and 3 have no signal. I guess that's why it keeps failing. This is a pretty serious bug.

Disconnecting the cable out the back doesn't bring them back. I guess a reboot is in order.

Thats right RobertT, if you get "unknown Error" it is best to roboot as soon as practical. It seems that the Tuner hardware and software have stopped communicating at this point, and currently only a reboot sorts it out.

Also, on the SIGNAL LEVELS page, tuner2 and tuner3 only show levels when they are actively recording a program. It is tuner1 that is always active (since the LIVETV page is always going).

OldFart

36 posts

Geek

#533125 13-Oct-2011 22:33

This is a fascinating forum that demonstrates we are a bunch of masochists - we moan about the pain but keep on going back for more.

Yes, it's lovely that we can all share our pain, but the question is why?
Why do we continue to pay for a service that does not deliver what Telstra claims it should?

Section 11 of the Fair Trading Act states:
"No person shall, in trade, engage in conduct that is liable to mislead the public as to the nature, characteristics, suitability for a purpose, or quantity of services".
Yet nowhere on the Telstra website is there any mention of the unreliable nature of the "service" provided via the T-box. Is it not misleading to extol the virtues of a product yet, on the same website, fail to mention the problems that are common to the T-Box?

Just for a laugh, try searching the Telstra online help for T-Box and see how many issues are mentioned. There are 5 responses, none of which mention problems - that alone speaks volumes

If it continues for much longer I shall have to break my two-year contract and give the box back (it already feels like more than two years, but it was only last October). It would be entertaining to see whether they try to pursue remedies - I suspect there is not a court in the land that would hold me to a consumer contract that is not being honoured by the supplier in the first instance. I may be an old dog, but the T-Box is a dog with fleas!!

Ah well, time for another power cycle and a stiff scotch while I wait for it to boot up... yet again

DonGould

3892 posts

Uber Geek

#533152 13-Oct-2011 23:19

OldFart: Yes, it's lovely that we can all share our pain, but the question is why?
Why do we continue to pay for a service that does not deliver what Telstra claims it should?

In the vain hope that the problems will be fixed. The promise of the next software update that will put it right, because we want to see choice in New Zealand.

What is your alternative? - MySky.

That, in my view is why you are sticking by this heap of crap.

I suspect that for some, there is a price issue, for others you it's because you like the data service, want TV and a bundle gets you a better price.

I confess I've looked at this product as well. On my current plan I only have to sign for 2 years (which I'm likely to be doing anyway) and they give me a box for free.... but given all the crap I've been reading here I'm not letting one though my door and I let a lot of junk in.

I did look at an AppleTV box today.... very very cool stuff... I suspect it is why Telstra are not putting iTunes in the free zone... if they did, how much damage would it add to the Tbox space?

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quickymart

11226 posts

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#533159 13-Oct-2011 23:43

If I was getting bundled service from Telstra Clear tomorrow, I would get the phone line, cable modem, and non-T-Box cable TV setup. Reading about all the problems people have on here - wouldn't it be easier to simply learn how to programme your video recorder and just record everything that way? At least it would have a higher chance of working.

While it's good to see people from Telstra Clear on here responding re T-Box problems, if the darned thing worked correctly in the first place, they wouldn't need to respond at all.

r2b2

571 posts

Ultimate Geek

#533180 14-Oct-2011 06:35

Remember though you are likely to only hear about bad things here - personally I've had the odd lock up etc. But never anything major like wrong programmed recorded so perhaps some recording patterns are worse than others?

mad01

76 posts

Master Geek

#533213 14-Oct-2011 09:03

OldFart: This is a fascinating forum that demonstrates we are a bunch of masochists - we moan about the pain but keep on going back for more.

Yes, it's lovely that we can all share our pain, but the question is why?
Why do we continue to pay for a service that does not deliver what Telstra claims it should?

Section 11 of the Fair Trading Act states:
"No person shall, in trade, engage in conduct that is liable to mislead the public as to the nature, characteristics, suitability for a purpose, or quantity of services".
Yet nowhere on the Telstra website is there any mention of the unreliable nature of the "service" provided via the T-box. Is it not misleading to extol the virtues of a product yet, on the same website, fail to mention the problems that are common to the T-Box?

Just for a laugh, try searching the Telstra online help for T-Box and see how many issues are mentioned. There are 5 responses, none of which mention problems - that alone speaks volumes

If it continues for much longer I shall have to break my two-year contract and give the box back (it already feels like more than two years, but it was only last October). It would be entertaining to see whether they try to pursue remedies - I suspect there is not a court in the land that would hold me to a consumer contract that is not being honoured by the supplier in the first instance. I may be an old dog, but the T-Box is a dog with fleas!!

Ah well, time for another power cycle and a stiff scotch while I wait for it to boot up... yet again

ChristineNZL

233 posts

Master Geek

#533270 14-Oct-2011 11:10

I guess there are a few reasons why I put up with it. Firstly price. I did look in to MySky but because we have our phone and Internet with Telstra it's cheaper for us to have it all as a package and there was no way my husband would switch to Xtra broadband. Also on the price issue - when we signed up I got a free cellphone with free texts for 2 years and that has saved me a lot. And other than price I really don't want a Sky dish on my house and I don't want to deal with the rain fade issues.

As for using my HDD recorder - we tape a lot of the non-free to view channels so can't record them on that and we also tape a lot of programmes at the same time so obviously need something like a T-Bx for that.

ThatGuy2004

19 posts

Geek

#534229 17-Oct-2011 11:53

Apologies for the small novel that follows....

I have been paying for a T-Box that despite various box swaps and software fixes, is yet to reliably deliver the promised functionality and performance. To be fair most of the time the T-Box is pretty good, but still not quite stable for the majority of the time yet. Unless this changes over the next few months, I will need to consider other options until the T-Box is a lot more stable. It has been over a year since install and still having significant issues.

The scene is RWC semi final AB's vs Oz TV3 in HD. AB's on the attack... T-box heavy pixellation, freezing!!!! Change channels to TV1, video plays and freezes etc. Change to Maori TV...fixed and then pixels, freezes, 10-20 secs video between problems. Much swearing and nashing of teeth. Decide to sub-on T-box reboot, no other choice as Ozzie's are in the AB's half. Anxious wait as box reboots and listen to the neighbours screaming out...have we scored???! reboot fails, 2nd reboot is partly successful. Still some freezing and pixellation etc. Changed HDMI cables several times. More swearing...and that was just from the lady of the house.

Turned on T-box this morning and screen is frozen. Push lots of buttons (one by one) and patiently wait. Change channel and finally get to watch the AB's Semi replay this morning as repeated by TV3.

The UHF Aerial installer is on the way as I write. A new UHF aerial will be installed to allow TV and Pana HDD recorder to get Freeview channels... so at least we are not completely without any TV when T-box chokes again (last time about 6 -8 months back it was about a week without Sky before Telstra tech could turn up to fix T-box - no roof aerial so rabbit ears!!!). Sky TV installer back then was available within 2 days (it was a Saturday / weekend when I called). She who must be obeyed gracefully wanted to give Telstra a chance to fix box on that occasion. This time ...well....

I have been very patient thus far; wasn't aware I as an apparent Beta tester for T-Box. It is a pretty good appliance...when it works. I have had several replacement T-Box's over the last year including times when the replacement box wouldn't link with the TCL network and the original box had to be re-installed.

TCL - Now would be a good time to tell us when the next software etc fixes are due - RWC is nearly over and I will be very unimpressed if there are any issues affecting my viewing of the RWC Final - yes I hope to have the Freeview aerial by then ..... but I don't have a T-box purely to use its heat to warm the room.

We are all very appreciative of TCL's presence and informative feedback on this forum - particularly for anyone that has tried the somewhat frustrating experience of calling the overseas based call centre. I gather other T-box users are having similar ongoing performance issues otherwise TCL wouldn't be putting such effort into the software fixes etc. I guess we are just the ones who are a little more vocal in wanting a solution to the issues and happy to help TCL identify what needs fixing.

TCL has a good overall product package and loyal customer base... How about keeping the communication open and honest and looking at our concerns raised re the overall Call centre service customer experience and re the T-Box game plan.

We want to remain your customers, but based on my experiences over the last 12 months plus I am very keen to look at some form of TCL credit etc for the various T-Box issues experienced to date. Maybe I should just pay what I think the Box is worth each month.... didn't think that idea would go down well.

Rant finished. Look forward to your feedback..

cyril7

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#534244 17-Oct-2011 12:22

I guess there are a few reasons why I put up with it. Firstly price. I did look in to MySky but because we have our phone and Internet with Telstra it's cheaper for us to have it all as a package and there was no way my husband would switch to Xtra broadband. Also on the price issue - when we signed up I got a free cellphone with free texts for 2 years and that has saved me a lot. And other than price I really don't want a Sky dish on my house and I don't want to deal with the rain fade issues.

Hi Christine, not wanting to take this far off topic just curious, I know TCL's HFC broadband is probably one of the best out their, but Xtra I dont believe is that far behind, having spent $1.4bn on their DSL network its come a long way such that I dont think the difference is as great as you think anymore.

And Rainfade, since moving to Optus D1 that has higher power output rain fade is now very rare, in my area pole fade of the TCL network has been worse than rain fade on Satellite.

anyway back on topic, I look forward to TCLs response to the recent posts, good one oldfart

Cyril

stevesumner

45 posts

Geek

#534257 17-Oct-2011 12:39

OldFart: I have had my T-Box since August 2010 and in that time have had 2 failed recordings and had to power cycle about 3 times. I think that's not too bad, so on the whole I have been very happy with the device. Latest update has certainly improved responsiveness and made it easier to sort recordings.

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