Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | ... | 112

Fog

185 posts

Master Geek


  #482809 19-Jun-2011 15:02
Send private message

lanceanz, Thanks for that information. I look forward to any improvements. Cheers.

209 posts

Master Geek


  #482924 19-Jun-2011 21:06
Send private message

Once again my T-Box disappoints me. Programmed it to record a programme on channel 4 last night and go to watch it and instead get TV3. Once again the planner has the name of the programme I wanted to record but when viewed it's the wrong channel. So annoying. Have Emailed them yet again.

 
 
 
 


4946 posts

Uber Geek


  #482980 19-Jun-2011 23:57
Send private message

You've powercycled the unit weekly, right? :D

209 posts

Master Geek


  #482992 20-Jun-2011 06:57
Send private message

quickymart: You've powercycled the unit weekly, right? :D


Not deliberately but we have to reboot it every week when something goes wrong and the last time was a few days ago with the grainy picture.  Not that we should have tor reboot it.

566 posts

Ultimate Geek

Trusted
TelstraClear

  #483128 20-Jun-2011 12:45
Send private message

If anyone is having issues please email me online.marketing@teltraclear.co.nz with your account number and contact number and I'll can ask a specialist to look into this for you.

Thanks
Tim.

127 posts

Master Geek


  #483347 20-Jun-2011 19:19
Send private message

ChristineNZL: ... Once again the planner has the name of the programme I wanted to record but when viewed it's the wrong channel. So annoying. Have Emailed them yet again.

My box froze last night (missed Family Guy!). Didn't make 10 days without freezing, but 9 days is still a record. But the odd thing was that Family Guy info showed the correct channel, but it recorded a different channel (for all of 12 minutes). This is an issue that I've not seen previously, so interesting you've been getting this. Guess it depends on our viewing interests.

Good that Tim has posted an email. I'll contact the guy I've spoken to previously just to get him up to date with my continued woes. Hope the developers fix this soon before I chuck the box down the bank.

209 posts

Master Geek


  #483361 20-Jun-2011 19:45
Send private message

lanceanz:
ChristineNZL: ... Once again the planner has the name of the programme I wanted to record but when viewed it's the wrong channel. So annoying. Have Emailed them yet again.

My box froze last night (missed Family Guy!). Didn't make 10 days without freezing, but 9 days is still a record. But the odd thing was that Family Guy info showed the correct channel, but it recorded a different channel (for all of 12 minutes). This is an issue that I've not seen previously, so interesting you've been getting this. Guess it depends on our viewing interests.

Good that Tim has posted an email. I'll contact the guy I've spoken to previously just to get him up to date with my continued woes. Hope the developers fix this soon before I chuck the box down the bank.


Got the following response today: We are seeing this happen to others, so we are just collecting the examples that are reported to track down the cause of this. Please let us know if this is to reoccur again for you.

I sure hope it doesn't happen again. 

 
 
 
 


127 posts

Master Geek


  #483370 20-Jun-2011 20:09
Send private message

Thanks for that.

146 posts

Master Geek


  #483734 21-Jun-2011 16:27
Send private message

I just spoke to someone at TCL.  Here is what he told me.

They are currently testing an update to fix a bunch of planner and EPG issues. They are expecting to be releasing that in the next "1-2 weeks".  There is also another update planned for about "4 weeks" from now targetting the sluggishness and crashing issues.

Fingers crossed, eh?

 



82 posts

Master Geek

Trusted

  #483813 21-Jun-2011 18:38
Send private message

Oh joy. A couple of Failed recordings last week, and just had my 13 year old tell me that the recorded Hogans Heroes he was trying to watch (that episode for the first time AFAIK) came up with an error about a problem and check your network cable. He had to click something like OK, and that revealed the padlock screen, with "Service Unavailable". Grrrr. He has been able to watch other recorded items, and the TV still works.






82 posts

Master Geek

Trusted

  #483814 21-Jun-2011 18:39
Send private message
146 posts

Master Geek


  #483825 21-Jun-2011 18:49
Send private message

clivestart:  came up with an error about a problem and check your network cable. He had to click something like OK, and that revealed the padlock screen, with "Service Unavailable". Grrrr. He has been able to watch other recorded items, and the TV still works.


Yes. I had something like that on my first TBox.  I had a recording where about 2/3 in (whether I was playing or fast-forwarding) it would come up with the network error message.  Has only happened to that one recording though.

Paul
 

127 posts

Master Geek


  #483833 21-Jun-2011 19:03
Send private message

BigBadaboom:They are currently testing an update to fix a bunch of planner and EPG issues. They are expecting to be releasing that in the next "1-2 weeks".  There is also another update planned for about "4 weeks" from now targetting the sluggishness and crashing issues.


Excellent. I mentioned earlier that after I cycled the power on my modem and T-Box, I got an update. The odd thing is that auto-updating was supposed to be fixed a long time ago, so I shouldn't have got an update then. It's possible auto-update is still not working, so keeping up a weekly power-cycle would at least guarantee that the update gets applied. I've only once seen a message on the EPG that a patch is there, so am not confident that will happen. Fingers crossed indeed!

4946 posts

Uber Geek


  #484015 21-Jun-2011 22:16
Send private message

BigBadaboom: I just spoke to someone at TCL.  Here is what he told me.

They are currently testing an update to fix a bunch of planner and EPG issues. They are expecting to be releasing that in the next "1-2 weeks".  There is also another update planned for about "4 weeks" from now targetting the sluggishness and crashing issues.

Fingers crossed, eh?

 


You might get that fix by "Christmas" :P



82 posts

Master Geek

Trusted

  #484116 22-Jun-2011 07:24
Send private message

Ok, so no EPG this morning - just Please wait .......... across the board. Power cycle again :(




1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | ... | 112
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces 10th Gen Intel Core H-series for mobile devices
Posted 2-Apr-2020 21:09


COVID-19: new charitable initiative to fund remote monitoring for at-risk patients
Posted 2-Apr-2020 11:07


Huawei introduces the P40 Series of Android-based smartphones
Posted 31-Mar-2020 17:03


Samsung Galaxy Z Flip now available for pre-order in New Zealand
Posted 31-Mar-2020 16:39


New online learning platform for kids stuck at home during COVID-19 lockdown
Posted 26-Mar-2020 21:35


New 5G Nokia smartphone unveiled as portfolio expands
Posted 26-Mar-2020 17:11


D-Link ANZ launches wireless AC1200 4G LTE router
Posted 26-Mar-2020 16:32


Ring introduces two new video doorbells and new pre-roll technology
Posted 17-Mar-2020 16:59


OPPO uncovers flagship Find X2 Pro smartphone
Posted 17-Mar-2020 16:54


D-Link COVR-2202 mesh Wi-Fi system now protected by McAfee
Posted 17-Mar-2020 16:00


Spark Sport opens its platform up to all New Zealanders at no charge
Posted 17-Mar-2020 10:04


Spark launches 5G Starter Fund
Posted 8-Mar-2020 19:19


TRENDnet launches high-performance WiFi Mesh Router System
Posted 5-Mar-2020 08:48


Sony boosts full-frame lens line-up with introduction of FE 20mm F1.8 G large-aperture ultra-wide-angle prime Lens
Posted 5-Mar-2020 08:44


Vector and Spark teamed up on smart metering initiative
Posted 5-Mar-2020 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.