[TelstraClear] T-Box issues continued

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] T-Box issues continued

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109 posts

Master Geek

#593075 10-Mar-2012 06:12

Fog:
originalGeorge:It's so annoying! it means before I watch anything I have to take the power cord out and in and wait 10 minutes! Why do you have to wait for 10 Minutes?. 30 seconds should be ample.

.

Maybe orignalGeorge means that from the time you start the reboot process, to the time you can again watch television it takes 10 minutes. I’ve never timed how long the reboot process takes, but it certainly seems like 10 minutes or more.

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Fog

319 posts

Ultimate Geek

#593100 10-Mar-2012 09:34

Iceni:
Fog:
originalGeorge:It's so annoying! it means before I watch anything I have to take the power cord out and in and wait 10 minutes! Why do you have to wait for 10 Minutes?. 30 seconds should be ample.

.

Maybe orignalGeorge means that from the time you start the reboot process, to the time you can again watch television it takes 10 minutes. I’ve never timed how long the reboot process takes, but it certainly seems like 10 minutes or more.

Yes. I guess that is what he meant. It is still annoying to have this continual problem.

rwnz

41 posts

Geek

#594585 13-Mar-2012 15:09

I'd like to direct a question to Gary (TCL).

This weekend I was planning to watch the Hurricanes game on TV but now have a dinner to go to instead. If I was to subscribe to a T-Box (hypothetically as the install wouldn't be done in time) it should ensure that I could watch the game when I get home. However, from what I read in this forum (and a dedicated Facebook page) I understand that it will be a lottery whether the recording will have been made, either in part or in full, whether it will be the correct channel, whether it will disappear between recording and watching, and whether the T-Box will lock up during viewing.

Gary, can you convince me that I should commit to getting a T-Box and binding myself to a contract?

langers1972

1039 posts

Uber Geek

#596882 18-Mar-2012 20:37

Pants, first issue was of course fatal as the farking T Box failed to record the 2nd part of American Idol which meant death stares from the wife!

There was just a message on the screen saying "if you're seeing this message pleae reboot the system" All good providing youre not watching a recording.

ChristineNZL

233 posts

Master Geek

#597895 20-Mar-2012 20:18

Is it just me or is the performance of the T-Box worse than ever? We had it freeze and up and fail to record a couple of programmes on Sunday 11th March. Then just last night the same thing happened and as we speak my T-Box is frozen on a screen when I was fast forwarding something I had paused on live TV. I'll have to reboot it so there goes my live TV and the show I was recording.

Telstra - WHEN are things going to get better? WHY are you charging us for something that doesn't do its job?

Yes I am annoyed! This is just crazy. I think we will just have to pay the extra money and get a dish on the house and go to Sky. The odd freeze up and failed recording was bad enough but it's getting worse and worse.

geoffwnz

1269 posts

Uber Geek

ID Verified

#597900 20-Mar-2012 20:25

It's been particularly bad in the last fortnight.
5 issues this week alone and it's only Tuesday.
Added to my complaint ticket tonight.
Not impressed at all. WAF at all time low to the point she's seeking offers from various competitors to provide what TCL cannot.

MotorDrive Rallying

ChristineNZL

233 posts

Master Geek

#597906 20-Mar-2012 20:32

geoffwnz: It's been particularly bad in the last fortnight.
5 issues this week alone and it's only Tuesday.
Added to my complaint ticket tonight.
Not impressed at all. WAF at all time low to the point she's seeking offers from various competitors to provide what TCL cannot.

I'm browsing different options online right now - I'd like to be watching Masterchef but that recording failed. I've told my husband I want to switch the whole lot - broadband and phone. I don't want to give another cent to Telstra I am so annoyed right now. Convincing him will not be easy as he likes their broadband but I am over it. And to top it off the Freeview box in the bedroom and bitten the dust - not Telstra's fault but I'd like to be able to blame them somehow lol!

ChristineNZL

233 posts

Master Geek

#597920 20-Mar-2012 20:47

Alas from my quick online research it will cost us almost $30 more per month to switch to MySky and keep the phone and broadband with Telstra. I guess we wait and just put up with it. Have sent them a complaint via their complaint form online - not that it will do much good.

geoffwnz

1269 posts

Uber Geek

ID Verified

#597924 20-Mar-2012 20:50

ChristineNZL: Alas from my quick online research it will cost us almost $30 more per month to switch to MySky and keep the phone and broadband with Telstra. I guess we wait and just put up with it. Have sent them a complaint via their complaint form online - not that it will do much good.

Recommend when you next call them you ask to make a complaint about it rather than just logging the fault. That gets you onto the complaints team who are more inclined to try do something useful about it.

MotorDrive Rallying

stevesumner

45 posts

Geek

#597944 20-Mar-2012 21:11

I have previously supported the T-box in this forum as I didn't have too many problems with it. But now I would say that it freezes at least twice a week, for about the last 6 months. I am trying to record quite a few shows at the moment, so I end up missing out on paused live TV and the recordings I had scheduled. I am pretty annoyed about it.

I cannot understand why there are SO MANY complaints over such a long period of time and there doesn't appear to be any improvement in sight. Telstra, what are you guys doing!!! The performance of this "appliance" is unacceptable, it is a good thing your business is in NZ and not the US 'cos you would have been sued out of business by now if you were in America!

Please Telstra, get some decent hardware and a decent OS and get this crappy T-box working like it should!

I have just emailed Telstra to ask for a replacement, but by the sounds of it, judging from what others are saying here, a replacement T-box makes bugger all difference. Same sh*t, different T-box. I guess I will have to wait and see, but I don't hold out much hope ...

Allan2805

18 posts

Geek

#597956 20-Mar-2012 21:50

Yes, you are correct. A replacement T box does not solve the problem. I am on our third and the same problems have still occurred. That said, in our case, we have had an almost clear run for the last few days now with only one re boot needed and I have been beginning to wonder if a software update has been implemented.

Garfield69

126 posts

Master Geek

#597960 20-Mar-2012 22:01

Allan2805: Yes, you are correct. A replacement T box does not solve the problem. I am on our third and the same problems have still occurred. That said, in our case, we have had an almost clear run for the last few days now with only one re boot needed and I have been beginning to wonder if a software update has been implemented.

As of a few moments ago, the IPG Version 2.9.24 and OS version 08092011-49 of my T-Box is unchanged since 24th Nov 2011.
Gary has also made it clear in the past, that all the problems are with the software and not the hardware.

wekanz

67 posts

Master Geek

#598110 21-Mar-2012 10:45

I had hoped, in vain, that the "TV Maintenance" that was happening Tuesday morning might be the long-anticipated software update that was supposed to solve all of our problems. Alas, this was not the case, as there has been no change in the numbers we had before, as quoted above.

I, too, have found that the T-box seems to be behaving particularly badly, with crashes and the need to reboot becoming almost a two-day event :-(

langers1972

1039 posts

Uber Geek

#598223 21-Mar-2012 14:07

wekanz: I had hoped, in vain, that the "TV Maintenance" that was happening Tuesday morning might be the long-anticipated software update that was supposed to solve all of our problems. Alas, this was not the case, as there has been no change in the numbers we had before, as quoted above.

Yes, the "maintenance" did little except for leaving us with the "not subscribed" message and a frozen box and the accompanying failed recordings.

From last months satisfied customer, I am now beginning to regret my decision to move from MySky

PS

I have a friend in Oz who works in this field, he develops the software for Foxtel STB so will send him the link to this thread and maybe TCL can headhunt him!

mad01

76 posts

Master Geek

#598226 21-Mar-2012 14:12

I haven't posted for a while here, I just thought I'd let you know I haven't had any problems with my tbox for the last few weeks!

Oh wait, I haven't had a tbox for the last few weeks, I've cancelled it.

Since then I've moved to mysky and haven't had any issues. The box is very responsive, I can go through about 10 channels (by pressing up) in the same time of moving between 2 channels on the tbox.

Tbox vs mysky advantages:

Tbox: The menu looks nicer (I think)
There is a coax out which isn't there on mysky which I liked because it meant I could have hdmi to one tv and coax to another one.

Mysky: EVERYTHING ELSE

ChristineNZL (and others): In terms of $$, for my package I went with vodafone which gives you mysky for free (saving of 15$/month) so it seems roughly similar to me (on a 20GB plan).

Good luck everyone!

PS - it doesn't fix the issue where there is nothing worth watching most nights though!

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