Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
old3eyes
8476 posts

Uber Geek

Subscriber

  #455895 6-Apr-2011 12:56
Send private message

freitasm: You shouldn't be doing anything. Your new ISP (Vodafone) is the one who should be doing all the contact and fixing the situation.


You beet me to it.   As Freitasm said the new ISP always  takes care  of the old  services..




Regards,

Old3eyes


Jaxar
383 posts

Ultimate Geek


  #455897 6-Apr-2011 13:14
Send private message

If it is an existing connection taken over by VF then it is our responsibility to notify TCNZ that we have taken this over.

Typically if there is a break down in this process on either TCNZ end or VF end TCNZ from what I have experienced TCNZ are pretty reliable at correcting billing once they have the notification.
Obviously I can't make promises around TCNZ billing as I don't work for them.

If however VF have not taken over an existing connection and instead installed a new connection regardless of whether this is a mistake on VF's part or not they are not authorised to close the other service at the premesis.

If you want you can PM Tim.C at forums.vodafone.co.nz and I will be happy to check up on this. You should be able to see that user is marked as a VF employee on those forums.




Please note: I have a professional bias towards Vodafone.

 
 
 
 


Ivor

72 posts

Master Geek


  #455899 6-Apr-2011 13:18
Send private message

freitasm: As advised before, this is something that you should always take up with your new provider.

The way things work your line would have been moved by Chorus. Your previous broadband provider is Telecom, technically (and as required by law) a separate company.

If anything is not done right then your new provider is the one who must support you, request checks be done and make sure the whole process is completed correctly.

If their first request for transfer wasn't correctly filled, it'd be possible Chorus acted a line transfer, but Telecom doesn't even know something has changed, truly believing they still have your account.






This might be the case. Chorus has done the work but Telecom didn't see the status is changed.

I was told that Vodafone's provisioning team manager will be talking to Telecom. At this stage, Telecom is aware of disconnection order on 25 March so Vodafone did put through the disconnection request for me from DAY ONE but Telecom insisted that Vodafone hasn't done the transfer. (Even when my Telecom line is disconnected physically and the broadband username and password has also been disabled.)

Still awaiting update.

Ivor

72 posts

Master Geek


  #455907 6-Apr-2011 13:31
Send private message

Jaxar: If it is an existing connection taken over by VF then it is our responsibility to notify TCNZ that we have taken this over.

Typically if there is a break down in this process on either TCNZ end or VF end TCNZ from what I have experienced TCNZ are pretty reliable at correcting billing once they have the notification.
Obviously I can't make promises around TCNZ billing as I don't work for them.

If however VF have not taken over an existing connection and instead installed a new connection regardless of whether this is a mistake on VF's part or not they are not authorised to close the other service at the premesis.

If you want you can PM Tim.C at forums.vodafone.co.nz and I will be happy to check up on this. You should be able to see that user is marked as a VF employee on those forums.


Hey, thanks for your offer. I have been talking to someone on the connection team in Vodafone and she seems to be nice and kind to help. I think I will leave this to her at this stage and await her update as she promised to ring me back for a result today.

I am sure the line is with Vodafone now since I can see the broadband usage metre is running in my VF account. What I got annoyed is that such seems to be a problem between carriers to deal with but this fall onto me as a customer and I have been paying a double bill at the moment.

What I can say is, something must have gone wrong, either at VF or TCNZ.

Ivor

72 posts

Master Geek


  #456478 7-Apr-2011 16:58
Send private message

I think I would have to update this.

It looks like both Vodafone and Telecom has done something wrong in my case.

First, Vodafone didn't close the switch order correctly.

Second, Telecom's billing system does also have issue so I was told the problem will be looked at by their complex team now.

Cocoflame
1 post

Wannabe Geek


  #462428 26-Apr-2011 12:42
Send private message

Any update on what happened?

Ivor

72 posts

Master Geek


  #463179 27-Apr-2011 23:56
Send private message

Cocoflame: Any update on what happened?


Sorry I think I should keep this updated.

Eventually, after 1 month now.

Vodafone credited me $80 for their fault of not switching over the line properly.
The billing issue as said above being looked after by Telecom's complex team, has been resolved now as I can see those numbers are removed from my telelcom account.
Telelcom has charged a full month rental though but the call centre lady told me they would credit me from the day that Vodafone sends through the completion of line switch-over request on the next billing cycle.

Thanks for everyone's help, indeed.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic





News »

Vodafone enables 5G roaming - for when international travel comes
Posted 30-Oct-2020 15:03


Spark awards funding to Kiwi businesses in 5G funding initiative
Posted 30-Oct-2020 14:58


Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41


Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55


NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30


Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05


Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34


Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.