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342 posts

Ultimate Geek

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# 81310 11-Apr-2011 18:23
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A couple of weeks ago, we (my sister, and anyone who tried to call her) had started having troubles with constant disconnections on my Fusion line. 

On Thursday 31st March, I called the helpdesk, and they ran a 24hr analysis on the line and agreed that there had been lots of disconnections (over 100 from memory). I rushed down to Palmerston North to try a different ADSL modem (late) Friday, and Xnet started another 24hr analyser, and was told to call back on Sunday to see what to do then. On Saturday evening, I recieved an email from Xnet stating:

"Your fault has been investigated and we have received an update from the Telecom wholesale faults department.

Hopefully your fault is now resolved however if you are continuing to experience problems please call us on 0800 14 9638." 

Indeed, when I plugged my WAG54GP2v2 back in on Sunday morning, everything seemed just fine. Calls went through, and we could talk as long as we liked...
I didn't end up calling the helpdesk back, because it seemed all was resolved.

The following Friday (8th April) my sister called me. We stated to talk, and a few seconds into the call, it was cut off...
She went away for the weekend, so we didn't try and do anything about it then. However, we have not been able to get a phone call through today, and while on facebook chat this evening she has been constantly dropping off.

Now I will be calling the helpdesk tomorrow morning (when it's not so busy), but was wondering if there's anything else that can be done?

Thank you.


NOTE: While the account is mine (I lived that that house for several years), my sister is the person currently using the phone and internet there. and She Is Not Amused (understandably).

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WorldxChange

  # 457577 11-Apr-2011 18:40
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I will assume one of two options, one is that the fault is reoccurring on your line or the second is that wag is having issues, I would probably say looking at your post that the symptoms are identical to the one you initially had so most possibly the original issue is reoccurring but the help desk is the first start to get your line checked to see if it's line or equipment related.




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  # 457580 11-Apr-2011 19:05
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If this time it is the modem and you can see it rebooting rather than just dropping the connection, then try replace the power supply. Any 12V 1A regulated supply (but not old bricks) will work.




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Ultimate Geek

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  # 457589 11-Apr-2011 19:25
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@Niel

I'm pretty sure it won't be the modem/router rebooting, as the disconnections only last a few seconds. Not usually long enough to be a noticeable interruption in general web browsing, but enough to make phone calls on VFX and/or skype impossible.

(Note that I'm currently in New Plymouth, so I have to rely on what my sister tells me, and from what I can remember from last time) 

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  # 457626 11-Apr-2011 21:17
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There have been several threads over recent months about WAG54GP2v2 modems dying - as Niel mentions, it is often the external power supply.

In the period that Telecom said the fault appeared to be fixed, were you running the same, or your spare modem?

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