[TelstraClear] Overseas Sites Slow Tonight on Cable..Wellington area

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#467851 11-May-2011 10:47

Other than the odd hiccup I find TC broadband performs well all day, every day. It goes just as fast in the evening as at midnight, for general use. If there's a slowdown I doubt it's with backhaul, maybe it's something local.

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freitasm

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#467854 11-May-2011 10:50

I'm getting good speeds to test sites in AKL (as expected, about 80 Mbps down, 9 Mbps up). LAX is another story with 5 Mbps down and 2 Mbps up.

That in itselft doesn't mean much and I am happy with that. The problem is when accessing some websites the resources take a long time to load - I'd say it's more of a cache problem than bandwidth really.

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ramboky

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#467855 11-May-2011 10:52

timmmay: Other than the odd hiccup I find TC broadband performs well all day, every day. It goes just as fast in the evening as at midnight, for general use. If there's a slowdown I doubt it's with backhaul, maybe it's something local.

Up until a week or so ago I'd been extremely happy with the service. Acceptable to excellent speeds, even during peak times. International VPN connections, downloads, even YouTube was working great (a nice change from my previous ISP). But for the past week it's been diabolically bad.

There don't seem to be any reports from other areas of the country so it may well be localised to Wellington.

TelstraClear

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#467997 11-May-2011 17:21

Hi guys, sorry to hear that you're having issues with broadband. If you email me the fault number you were given when you logged it with us I'll follow up - online.marketing@telstraclear.co.nz
There can be many possible causes of broadband network or speed issues and we need specific detail to isolate and resolve the issue.
Anyone else who's experiencing problems should log the fault with us so I can investigate also.

Thanks,
Tim.

DonGould

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#468002 11-May-2011 17:32

TelstraClear: Hi guys, sorry to hear that you're having issues with broadband. If you email me the fault number you were given when you logged it with us I'll follow up - online.marketing@telstraclear.co.nz
There can be many possible causes of broadband network or speed issues and we need specific detail to isolate and resolve the issue.
Anyone else who's experiencing problems should log the fault with us so I can investigate also.

Thanks,
Tim.

Tim with all due respect that's the most frustrating process under the sun!

Last week I had an issue with traffic heading off to jp on the way to .nz from syd.au...

No response or follow up at all from l1hd on the issue.

Should we be using online.marketing@telstraclear.co.nz as a first line of support contact?

D

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ramboky

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#468019 11-May-2011 18:44

International traffic is slightly better this evening, averaging 0.4 - 0.5 Mbps to California based hosts. Still far from what I get in the mornings and what I'm getting via my 2degrees mobile at any time of day.

Thanks Tim, I've emailed through my ticket number.

Kezzainc

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#468116 11-May-2011 23:33

Thank you Tim for coming forward with the post. I will do what u ask.

Tonight, i cant even hold up an SSH connection. Hope the end is coming for this problem.

mattbush

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#468118 11-May-2011 23:36

TelstraClear: Hi guys, sorry to hear that you're having issues with broadband. If you email me the fault number you were given when you logged it with us I'll follow up - online.marketing@telstraclear.co.nz
There can be many possible causes of broadband network or speed issues and we need specific detail to isolate and resolve the issue.
Anyone else who's experiencing problems should log the fault with us so I can investigate also.

Thanks,
Tim.

Thanks Tim

But most of us don't report faults these days as it is just way to difficult. We just build up our anger at TCL especially when we see them spending large dollars on advertising campaigns etcetc

DonGould

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#468167 12-May-2011 09:18

mattbush: Thanks Tim

But most of us don't report faults these days as it is just way to difficult. We just build up our anger at TCL especially when we see them spending large dollars on advertising campaigns etcetc

+1

But that's all a good thing... it's what the whole New Zealand regulatory framework is about. As consumers we voted for this regulation and come November we'll have another shot at getting it right or wrong.

In the mean time, as geeks, we need to just get busy and figure out how to fix stuff with in the framework provided.

D

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freitasm

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#468171 12-May-2011 09:32

If more than one person is seeing this I fail to see how reporting individual problems to TelstraClear would kick start a process.

I mean, it doesn't look like it's individual problems inside the premisses, but more of a network thing. Surely there are NOC alarms around when things fail and proactive actions would have been taken, right?

Right?

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DonGould

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#468175 12-May-2011 09:38

freitasm: If more than one person is seeing this I fail to see how reporting individual problems to TelstraClear would kick start a process.

I mean, it doesn't look like it's individual problems inside the premisses, but more of a network thing. Surely there are NOC alarms around when things fail and proactive actions would have been taken, right?

Right?

mtr citylink.co.nz

TelstraClear...

Hostname                                                               %Loss Rcv Snt Last Best Avg Worst
1. 192.168.2.1                                                           0%    9    9     0    0    0      1
2. ???
3. lo0.internet.ivpn.pe22.telstraclear.net                               0%    8    8    11    9   11     15
4. ???
5. ie1-g-0-0-0.telstraclear.net                                          0%    8    8    29   21   26     35
6. ge-0-2-0-1.xcore1.acld.telstraclear.net                               0%    8    8    23   21   22     24
7. 203.167.233.10                                                        0%    8    8    25   22   23     26
8. i-0-0-4-0.tlot-core01.bx.reach.com                                    0%    8    8   160 148 151    160
9. i-1-1.eqla01.bi.reach.com                                             0%    8    8   151 148 150    154
10. gblx-peer.eqla01.pr.reach.com                                         0%    8    8   151 150 159    194
11. united-layer.gigabitethernet9-3.ar5.lax1.gblx.net                     0%    8    8   149 148 150    156
12. vlan802.br2.sf7.unitedlayer.com                                       0%    8    8   165 162 164    165
13. vl70.br01-eqx-ash.unitedlayer.com                                     0%    8    8   177 163 167    177
14. 202.7.6.20                                                            0%    8    8   167 165 168    174

Not TelstraClear....

Host                                                         Loss%   Snt   Last   Avg Best Wrst StDev
1. router                                                     0.0%    11    0.3   0.2   0.2   0.3   0.0
2. ge0-3.cr2.wlg.dts.net.nz                                   0.0%    11    5.9 20.3   4.7 38.4 13.8
3. 124.157.96.194                                             0.0%    11   61.4 43.3 15.1 83.1 20.6
4. anycast2.ape.net.nz                                        0.0%    10   52.1 32.2 14.9 52.1 14.4
5. 202.7.6.20                                                 0.0%    10   45.8 31.8 14.9 87.1 22.7

9:40am ish this morning....

Last night when I checked this, both locations had high ping times, looking like traffic was heading via .us.

So, with respect to noc alarms... which fire do you put out first?

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freitasm

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#468176 12-May-2011 09:39

That is not related to international traffic speeds. That's peering related.

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DonGould

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#468200 12-May-2011 10:29

freitasm: That is not related to international traffic speeds. That's peering related.

If CL are dumping traffic at TC in LA rather than handing it off in WGTN, then it's very much international traffic speed issue depending on how much additional traffic CL are dumping at TC at the LA hand over...

CL --10Ge-> TC - discoed...

CL --RandomProvider/s--> LA --> TC

All my traffic on my WGTN link, from CL was also coming back via LA last night, so that means my WGTN provider must have changed their peering arrangements to bypass TC...

Was: CL --> TC --> MyProvider --> Me

LastNight: CL --RandomProvider/s--> LA --> TC --> MyProvider --> Me

ThisMorning: CL --> MyProvider --> Me

All the local/national CL traffic I normally pick up in WGTN was heading to LA and back... what impact do you think that's having on the poor router in LA?

What impact do you think all this had on the NOC staff last night? Calls from myProvider to figure out what the hell is going on... and every other provider that CL --> TC peering was handing off for... calls from L1, L2 TC HD asking why call volumes are up... calls from us wanting to know what's going on... repatching to reroute myProvider(x)

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ramboky

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#468211 12-May-2011 10:59

I was home a little longer this morning. Speeds looked fine (5Mbps+) to LA at around 8am, by 9:15 they were down to 0.15Mbps. Upstream speeds fairly consistent at around 0.8Mbps.

Despite talking to the helpdesk again at around 1pm yesterday and being told someone would be in touch I've heard nothing. It's really frustrating having to repeatedly call back a helpdesk to get progress. They always refuse to give any indication of when they'll get back to you so you never know how long to wait before calling to see if they're actually doing anything. A simple email saying "we're still working on it" goes a long way to extending my patience.

DonGould

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#468217 12-May-2011 11:13

The HD IVR currently says that HD a wait time of 5 mins and there are weather issues affecting phone and data services around the co.

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