Nety:Tabuti: Do Telstra still offer the Old Plan?
If not they should have swapped him to the newer plans...
They would be very quick to change your plan if the old one was cheaper and the new more expensive
IMHO no... I right now have a Fatso account which I am paying well under the current rate. It was a old plan they had. As long as I do not change it they will leave me on that rate and for that I am very thankful.
My experience which included a similar situation (to the fatso account) with Telstra a number of years back is that if they release a new plan they will not switch you to it unless you ask them too. In the case of the Telstra plan I was on it for a long time, it was not until years later when they released a plan that was a better deal that I switched.
I agree with the OP. The guy needs to take it as a learning experience and keep a closer watch on what he is being charge compared to the current rates.
But this isn't about switching you automatically its about informing you there are newer better plans available.
Who knows this guy might have asked Telstra to never send him any promotional material.