Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


4843 posts

Uber Geek
+1 received by user: 1504


Topic # 82856 6-May-2011 18:13
Send private message

I've spent an hour or so this afternoon trying to help a relative who has been without internet (and phone, given they use Fusion/VFX) for 11 days. They reported it to the Xnet helpdesk 9(?) days ago, but not yet resolved - there seem to be some conflicting messages coming back from Telecom/Chorus.

The symptoms:
DSL won't sync - DSL light on modem does not come on, status is reported as DSL down - 0kbps speed, and no noise margin figure.

Tests done:
1) Tried a different brand of modem, different modem cable, and setting sync type to G.dmt rather than multimode.
2) Isolation test - being naked, the modem is the only device connected (no sky, or other line grabbers either). No filter. The black gel filled cable terminates on a BT faceplate, with about 3m of cat3 to another BT faceplate. No other stubs/branches etc. Doesn't make a difference which outlet is used.
3) Plugged an old analoge phone in to the line - very faint background noise audible, no dial or other tones.

Other info:
The area has just been cabinetised (GLF/E). Flagged down one of the many Chorus techs who were in the area - he was working on something else, but was very happy to spend a few minutes troubleshooting. He tapped in to a couple of the nearby grey pedstals, and said he could quite clearly hear the modem on the line (presumably trying to connect), and suggested that the problem was therefore upstream from there, and outside of the house. He also indicated the cabinet cutover had been completed, so that was not likely to be the issue either.

I'm happy to be corrected, but am I right in thinking this is most likely a fault which Telecom Wholesale need to resolve?

I have heard of issues previously where naked DSL connections have been overlooked when cabinetised because a tech has (incorrectly) assumed the line is not being used, because it is not connected to a voice circuit - is this a possibility?

Any other things to try from this end?

Thanks in advance :-)

Create new topic
3267 posts

Uber Geek
+1 received by user: 77

Trusted

  Reply # 466357 6-May-2011 23:00
Send private message

Phone XNet, nothing you can do directly with Telecom Wholesale. Make sure to tell the operator they are on Fusion and the phone line has been down for almost 2 weeks. Don't bother explaining the theories, but it should help to say a Chorus guy in the neighbourhood had a quick look and indicated the problem is upstream.




You can never have enough Volvos!


1984 posts

Uber Geek
+1 received by user: 133

Trusted

  Reply # 469578 16-May-2011 12:12
Send private message

Did they get it sorted? What were the conflicting messages Xnet got from telecom?

If they say you have a signal when you dont then it might be mismatched wiring at the cabinet.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^



4843 posts

Uber Geek
+1 received by user: 1504


  Reply # 469735 16-May-2011 16:13
Send private message

webwat: Did they get it sorted? What were the conflicting messages Xnet got from telecom?

If they say you have a signal when you dont then it might be mismatched wiring at the cabinet.


Sorry, I don't know exactly what the messages were, as I wasn't personally dealing with the helpdesk, however I think it was along the lines of "yep, there's a problem, it's now sorted", however I may be wrong.

 Chorus came out, and resolved the issue without needing access to the address, so I agree, quite possibly a mismatch at the cabinet.

The helpdesk didn't know what the exact problem was when called later that day to find out what had gone wrong.

Thanks for your help :-)

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.