Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


BDFL - Memuneh
60830 posts

Uber Geek
+1 received by user: 11710

Administrator
Trusted
Geekzone
Lifetime subscriber

Topic # 8542 8-Jul-2006 22:32
Send private message

Did anyone succeeded in having their AA memebership registered with Vodafone on http://www.vodafone.co.nz/promos/aa_rewards/registration_form.jsp?

I tried three times already, 30 days apart each time, and Vodafone never records my AA membership number - or at least the payments I make to Vodafone are never reflected on my AA Rewards account.

Where is the flaw in this simple process: Register with Vodafone -> Pay Vodafone bill -> Get points on AA Rewards.

Somehow it works with BP, TelstraClear and Genesis Energy but not with Vodafone.






Create new topic
278 posts

Ultimate Geek
+1 received by user: 7

Trusted

  Reply # 40692 9-Jul-2006 02:41
Send private message

Only on monthly Motormouth, Get 70, Get 200 and Get 300 plans.

They may have had an issue April/May as I didn't get points until end June (and then too many since adjusted) but otherwise without fail this year.





26634 posts

Uber Geek
+1 received by user: 6138

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 40694 9-Jul-2006 09:26
Send private message

mike: Only on monthly Motormouth, Get 70, Get 200 and Get 300 plans.



Which is absolutely crazy and shows how Vodafone simply fail to keep up with the times. The AA rewards deal was never designed to work with "business" plans to stop people milking points off their work mobiles but now that You Choose is being pushed as the replacement for Motormouth & Get Plans it would seem fair to include them.



BDFL - Memuneh
60830 posts

Uber Geek
+1 received by user: 11710

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 40695 9-Jul-2006 09:41
Send private message

Oh... Fair enough then. The flaw in the process was on me, trying to register but not being in the right plan. My fault here.






3972 posts

Uber Geek
+1 received by user: 675

Trusted
Subscriber

Reply # 40701 9-Jul-2006 10:58
Send private message

Even so, it would be reasonable to expect that Vodafone's system should alert you to the reason why they are unable to offer you AA Rewards points. It's not particularly good service to just leave you sitting there wondering why the process has failed.

Out of curiosity, I have just checked my AA Rewards statement online, and my most recent transactions are presented like this:

30 April 2006Vodafone NZ Limited Vodafone -319 
31 May 2006Vodafone NZ Limited Vodafone -322 
30 June 2006Vodafone NZ Limited Vodafone 925 
30 April 2006Vodafone NZ Limited Vodafone 216 
31 May 2006Vodafone NZ Limited Vodafone 314 
17 June 2006BP Oil New Zealand Ltd Miramar 511 
30 April 2006Vodafone NZ Limited Vodafone 36 
31 May 2006Vodafone NZ Limited Vodafone 33 
6 May 2006AA Rewards Operations Ltd Membership Renewal Discount -1230 
29 April 2006BP Oil New Zealand Ltd Wellington 5123

See how there's a jumble of Vodafone transactions around the April-June period, with a couple of them being negative? This is really wierd, and makes me think that Vodafone have stuffed something up and then tried to manually fix their mistake.



BDFL - Memuneh
60830 posts

Uber Geek
+1 received by user: 11710

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 40702 9-Jul-2006 11:06
Send private message

alasta: Even so, it would be reasonable to expect that Vodafone's system should alert you to the reason why they are unable to offer you AA Rewards points. It's not particularly good service to just leave you sitting there wondering why the process has failed.
True, true...





278 posts

Ultimate Geek
+1 received by user: 7

Trusted

  Reply # 40707 9-Jul-2006 13:55
Send private message

The vodafone site actually says You Choose 20, 60 or 120 are included as well.


The registration form shown in the first post is only linked from the AA Rewards site and the vodafone page above (never directly) so it's pretty clear that only personal plans are included. Even the AA handbook notes only personal plans are eligible.





1848 posts

Uber Geek
+1 received by user: 22

Trusted

  Reply # 40766 10-Jul-2006 20:31
Send private message

freitasm: Oh... Fair enough then. The flaw in the process was on me, trying to register but not being in the right plan. My fault here.




Just wondering if at anytime you called Vodafone customer service and asked them why it wouldn't work?

That would seem to be the easiest solution for the problem rather than trying to work it out for yourself surely?



BDFL - Memuneh
60830 posts

Uber Geek
+1 received by user: 11710

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 40767 10-Jul-2006 20:37
Send private message

Hmmm. No, I thought of that but decided not to. I waited three months because the page says "wait 30 days for activation", so until the 3 months have passed I couldn't be sure of anything - right or wrong. Then I just asked here. Sometimes much easier and better response than most service centres.

Also, if it wasn't a single case I could then escalate this if needed.





Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.