Gbowering: Hi all - a final update for you. We're told the problem is resolved. We’ve also been told that Telecom customers would have also been affected. I guess the speed and quality of our cable service meant our customers noticed the problem first (and more). Again, our apologies.

Gbowering: Hi all - a final update for you. We're told the problem is resolved. We’ve also been told that Telecom customers would have also been affected. I guess the speed and quality of our cable service meant our customers noticed the problem first (and more). Again, our apologies.

Gbowering: Hi Gremmin.

We had to test to see if there was a network issue first (as I understand it, it doesn't seem to have affected everyone and not all the time for each user or site). As soon as we identified it, we notified the upstream supplier, and they fixed it before we had time to change the service status. I guess that's a good thing though - means a quick fix!

Gary

greminn:

Gbowering: Hi Gremmin.

We had to test to see if there was a network issue first (as I understand it, it doesn't seem to have affected everyone and not all the time for each user or site). As soon as we identified it, we notified the upstream supplier, and they fixed it before we had time to change the service status. I guess that's a good thing though - means a quick fix!

Gary

Thanks Gary - really appreciate your reply! 

Look - i know that things happen, and i know that things sometimes take time to fault find and fix - i dont have an issue with that at all. And as above, we all appreciate the work you guys do to get things fixed ASAP.

But what i was asking about is why was your network status page not updated? 

You say above that you didnt have time to update it... but I spoke to your faults team at 8:45am this morning and their exact words were: "we are aware of the issue, there is some optimization work being done and this should be resolved by mid-day". Byt midday you even had a recorded message on the faults line (half way thru the day) to state that there is an issue... yet still the status page was not updated. The issue was resolved at 4/5pm.. and the status page was never updated...

Im guessing there is a status page for a reason right? For customers to check to see if there is an issue? I check this first before ringing faults - why should I waste peoples time (mine and faults) if i know that there is an issue?

Why have a status page if you are not going to update it?



Cheers!!!

Simon