Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


4889 posts

Uber Geek
+1 received by user: 97

Trusted

Topic # 8682 21-Jul-2006 09:20
Send private message

Woke up this morning (Wellington) after a pretty stormy night to find cable TV and Internet down. Thinking back on the past few weeks thought it must have been a storm related issue.

Called TCL customer care to report a fault and surprisingly got through very quickly. The CSR wasn't able to ping my modem (both of them), power cycling did nothing so clearly it was a problem. Then she checked the folks around me on the same node and they are fine so it appears to be isolated to me. Since my phone is working, the cable to the house hasn't come down (checked visually) so possibly on the pole, the connection from the street feed to the cable going to my house has become disconnected.

But the kicker. When she went in to schedule a service call, the earliest time a tech can come out in next Tuesday! So the household will have no TV nor Internet for 4-5 days!  I can understand a delay of this type if there is a major outage, but for one household?

Guess I will breaking out the modem again and seeing if my roof aerial is still working :-(




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Samsung 4K player, Google Chromecast

 


My Google+ page 

 

 

 

https://plus.google.com/+laurencechiu

 

 


Create new topic
1420 posts

Uber Geek

Trusted

Reply # 42116 21-Jul-2006 09:57
Send private message

That is a shocker! I could understand if you were a rural customer. I hope you get a good sized refund.




Twitter - GaryRo
Jama Jam

19 posts

Geek


  Reply # 42132 21-Jul-2006 11:06
Send private message

Standard reply from Telstra Clear... They will only send a techie out 24 hours after you place the call... And I quess they dont work weekends...

27 posts

Geek


  Reply # 42177 21-Jul-2006 17:00
Send private message

Yep. TelstraClear are useless at getting people out to you on time. Took us a week to get a temporary line installed and three weeks to get a permanent line after we moved house despite ringing them 5 weeks in advance of moving and again 2 weeks in advance to check! Basically, their network contractors are good and know what they're doing, but everything seems to get lost in the black hole that is TelstraClear's call centre. You can call multiple times and be assured that "it's all here on the computer" only to have absolutely nothing happen! Why are they so incredibly inept at doing anything? I advise trying to get a direct line to a manager in the network department or similar. That way, when it all goes wrong, you can actually talk to the same person and hold someone accountable.



4889 posts

Uber Geek
+1 received by user: 97

Trusted

  Reply # 42182 21-Jul-2006 17:08
Send private message

Well I have been on the phone with several folks, escalated to the Operations Supervisor and now they think they can send somebody around tomorrow morning!  I have been with them for over 4.5 years and spend over $200/month on phone, TV and Internet so perhaps somebody worked out that I am a valuable customer?




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Samsung 4K player, Google Chromecast

 


My Google+ page 

 

 

 

https://plus.google.com/+laurencechiu

 

 


BDFL - Memuneh
60801 posts

Uber Geek
+1 received by user: 11681

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 42196 21-Jul-2006 17:59
Send private message

Matt1: Yep. TelstraClear are useless at getting people out to you on time. Took us a week to get a temporary line installed and three weeks to get a permanent line after we moved house despite ringing them 5 weeks in advance of moving and again 2 weeks in advance to check! Basically, their network contractors are good and know what they're doing, but everything seems to get lost in the black hole that is TelstraClear's call centre. You can call multiple times and be assured that "it's all here on the computer" only to have absolutely nothing happen! Why are they so incredibly inept at doing anything? I advise trying to get a direct line to a manager in the network department or similar. That way, when it all goes wrong, you can actually talk to the same person and hold someone accountable.


Which was exactly the opposite of my experience. I advised TCL of my move 6 weeks ahead, called 2 weeks ahead just to confirm, and the installer showed up exactly on the promised date and time.

I actually posted about this as a praise, back a couple of months ago, since it seems everyone only post about the bad things...







4889 posts

Uber Geek
+1 received by user: 97

Trusted

  Reply # 42208 21-Jul-2006 20:26
Send private message

This is getting a bit strange. Since my phone service is still okay, I thought the problem might be on the pole on the street - the main feed on the street getting disconnected from the cable drop to my house (but the separate phone connection still okay). Then I turned on my other TV which still uses an analogue decoder and lo and behold there is a picture!  Plus I have split my connection to the cable modem so I can record analogue on my PC and that works also.

Called up TCL again and they can ping my analogue decoder but not my digital decoder or modem. So I doubt it's a cabling problem - must be something else in the network. It's sort of hard to believe that overnight my cable modem and digital cable box go belly up!




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Samsung 4K player, Google Chromecast

 


My Google+ page 

 

 

 

https://plus.google.com/+laurencechiu

 

 




4889 posts

Uber Geek
+1 received by user: 97

Trusted

  Reply # 42363 25-Jul-2006 10:12
Send private message

Just an update in case others ever experience this problem. Tech came by on Saturday. Found all my signal levels to be way too low but was surprised I could still get analogue TV service. Thought it might be a transformer in the demarc but no, the signal going into the demarc was also low. Up on the pole and then found the signal on the street feed was also too low. So outside his area of control and has referred it to TCL network folks.

Interestingly, if I am the only person in my node who has complained and yet the problem is in the network, I must be the only person in the node who has either digital cable or cable modem service. The other TCL customers must be phone or analogue cable only. Think of the marketing opportunities TCL has missed out on!




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Samsung 4K player, Google Chromecast

 


My Google+ page 

 

 

 

https://plus.google.com/+laurencechiu

 

 


573 posts

Ultimate Geek
+1 received by user: 8


  Reply # 42534 26-Jul-2006 15:42
Send private message

May be just low enough that having 4 decoders (analog, digital (+cablemodem), & cablemodem) was enough to drop it below the usable threshold.

Of course if the entire streets low, maybe they just got a new customer up the road which took you out. ;p

Jp.




Working for Service Plus - www.serviceplus.co.nz

Authorised Service Agent for Apple, BenQ, Navman, Sony, and Toshiba - warranty & non-warranty repairs.



4889 posts

Uber Geek
+1 received by user: 97

Trusted

  Reply # 42547 26-Jul-2006 17:35
Send private message

No idea what the problem was but two network techs came to the street today and fixed it. At least TCL credited me for one week's lost service and also threw in a credit for next month's phone rental




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Samsung 4K player, Google Chromecast

 


My Google+ page 

 

 

 

https://plus.google.com/+laurencechiu

 

 


64 posts

Master Geek
+1 received by user: 1


  Reply # 43065 1-Aug-2006 14:39
Send private message

TC have a 5 day wait for non business customers.

I iz your trusted friend
5785 posts

Uber Geek
+1 received by user: 137

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 43068 1-Aug-2006 15:22
Send private message

OT

infused: TC have a 5 day wait for non business customers.


Is this TC, TelstraClear?

I think we need to have a list of abbreviation.
I use:
TCL for TelstraClear Limited
TNZ for Telecom NZ
VFNZ for Vodafone NZ
Voda / VDFN for Vodafone




Internet is my backyard...

 

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

 

Please read the Geekzone's FUG

 


298 posts

Ultimate Geek
Inactive user


  Reply # 43071 1-Aug-2006 15:37
Send private message

How about..

TCL = TelstraClear Ltd
TC = Telecon
VF = Vodafone




4889 posts

Uber Geek
+1 received by user: 97

Trusted

  Reply # 43073 1-Aug-2006 15:53
Send private message

infused: TC have a 5 day wait for non business customers.



Maybe standard policy but if you press them you can do better. I complained on the Friday, was told initially that the earliest slot for a Tech was Tuesday but when I esclalated they got somebody around on Saturday morning. Alas the problem wasn't in the house but in the network so I didn't get resolution till Wednesday




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Samsung 4K player, Google Chromecast

 


My Google+ page 

 

 

 

https://plus.google.com/+laurencechiu

 

 


64 posts

Master Geek
+1 received by user: 1


  Reply # 43074 1-Aug-2006 15:58
Send private message

I ment Telstraclear, sorry for the confusion.

If you press most companies they will fit you in somewhere, i'm just saying normal policy is 5 days, which is pretty crappy service. Although, currently Telecom isn't doing much better.

14 posts

Geek


Reply # 43131 2-Aug-2006 09:28
Send private message

All phone companies are having trouble with finding tech, there a major shortage at present, Plus Telecom install techs going on strike want help either

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.