Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4
36 posts

Geek


  Reply # 494019 16-Jul-2011 14:51
Send private message

yes i have the data addon that says its free, but it uses it the last few times i have checked

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 494021 16-Jul-2011 16:48
Send private message

stevehall: yes i have the data addon that says its free, but it uses it the last few times i have checked


Is the App set to use HTTPS?

 
 
 
 


2385 posts

Uber Geek
+1 received by user: 286
Inactive user


  Reply # 494092 16-Jul-2011 19:11
Send private message

as far as i know its not the app but rather your facebook account settings. if u browsing facebook on your pc and the address bar shows https then encryption is on and it will be the same for the app on your mobile. and you therefore billed.

36 posts

Geek


  Reply # 494447 18-Jul-2011 07:30
Send private message

im not sure if it can be changed on the app or not, 
I rung vodafone yesterday who told me that the officail facebook for iphone App is NOT covered in free use.

Then i look on their website and it says it is

My tests show that I am being charged
 

BDFL - Memuneh
59418 posts

Uber Geek
+1 received by user: 10626

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 494453 18-Jul-2011 08:03
Send private message
2385 posts

Uber Geek
+1 received by user: 286
Inactive user


  Reply # 494457 18-Jul-2011 08:14
Send private message

definitely misleading.. As stated previously vodafone needs to update their T&C's to reflect all of this.



40 posts

Geek
+1 received by user: 1


  Reply # 494461 18-Jul-2011 08:18
Send private message

So John we've checked again using the data usage spreadsheet Vodafone supplied to my wife. After your change the chargeable component has dropped significantly, however there's still a billable entry at exactly the same time she accesses Facebook using the Facebook for Android app. It certainly still looks like some Facebook traffic is not getting correctly identified.

Just to be clear she's not accessing external content/links from within, just checking status, posting updates, looking at photo's people have uploaded to Facebook (no external links to Youtube, etc)

15/07/2011 12:29 WEB - Facebook 1,386.99
15/07/2011 12:29 Off-net WEB Traffic 439.36

With the web browser she also still gets some off-net usage recorded too but assume it's from external advertising etc. 15M Facebook traffic on the browser and 762kb off-net according to the billing records.

2385 posts

Uber Geek
+1 received by user: 286
Inactive user


  Reply # 494463 18-Jul-2011 08:26
Send private message

binarybrother: So John we've checked again using the data usage spreadsheet Vodafone supplied to my wife. After your change the chargeable component has dropped significantly, however there's still a billable entry at exactly the same time she accesses Facebook using the Facebook for Android app. It certainly still looks like some Facebook traffic is not getting correctly identified.

Just to be clear she's not accessing external content/links from within, just checking status, posting updates, looking at photo's people have uploaded to Facebook (no external links to Youtube, etc)

15/07/2011 12:29 WEB - Facebook 1,386.99
15/07/2011 12:29 Off-net WEB Traffic 439.36

With the web browser she also still gets some off-net usage recorded too but assume it's from external advertising etc. 15M Facebook traffic on the browser and 762kb off-net according to the billing records.


This is good news.

But how are we suppose to validate the binning if you on prepaid?

Its seriously about time that Vodafone offered online statements/billing information for prepaid customers.

36 posts

Geek


  Reply # 494470 18-Jul-2011 08:58
Send private message

The Page I looked at was http://www.vodafone.co.nz/specials-promos/nonstop/nonstop-facebook-and-twitter.pdf


Under Unmetered it says ...


Posting Status Updates
• Reading News Feeds (as long as no
external links, such as YouTube,
are clicked to view the content)
• All actions for Photos
(i.e. loading and viewing)
• All actions for Comments
• Setting up Events (including inviting
people and RSVPing)
• All actions for Profile/Group/Fan pages
• All actions for Personal Messages
(i.e. reading and sending messages)
• All actions for Chat
Access via the following applications
Facebook for Nokia
Facebook for Android
Facebook for iPhone
• Access to Facebook Mobi site and full sit
 



40 posts

Geek
+1 received by user: 1


  Reply # 494664 18-Jul-2011 13:05
Send private message

It certainly pays to have the T&Cs/web page up in front of you when ringing the Vodafone help desk. Most of the L1 help desk people seem very clueless and very often tell you the complete opposite of what's actually printed on the Vodafone web site.

My wife got told quite adamantly by the service agent that 'viewing, uploading or downloading photo's was not free for Facebook'. Another time it was 'we don't have that plan any more' followed by 'oh' when shown the web page.

2385 posts

Uber Geek
+1 received by user: 286
Inactive user


  Reply # 494670 18-Jul-2011 13:13
Send private message

binarybrother: It certainly pays to have the T&Cs/web page up in front of you when ringing the Vodafone help desk. Most of the L1 help desk people seem very clueless and very often tell you the complete opposite of what's actually printed on the Vodafone web site.

My wife got told quite adamantly by the service agent that 'viewing, uploading or downloading photo's was not free for Facebook'. Another time it was 'we don't have that plan any more' followed by 'oh' when shown the web page.


Seems like Johnr has done a duck on this thread...


 


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


Reply # 494682 18-Jul-2011 13:27
Send private message

BraaiGuy:
binarybrother: It certainly pays to have the T&Cs/web page up in front of you when ringing the Vodafone help desk. Most of the L1 help desk people seem very clueless and very often tell you the complete opposite of what's actually printed on the Vodafone web site.

My wife got told quite adamantly by the service agent that 'viewing, uploading or downloading photo's was not free for Facebook'. Another time it was 'we don't have that plan any more' followed by 'oh' when shown the web page.


Seems like Johnr has done a duck on this thread...


?



Have not done a duck in anyway thanks, I worked most of the weekend on planned work

I can't sit here 24/7 watching every single thread for updates and what is going on, Further to this I am not paid for the work I do on Geekzone and comments like this are not called for.

John

2385 posts

Uber Geek
+1 received by user: 286
Inactive user


  Reply # 494685 18-Jul-2011 13:31
Send private message

johnr:
BraaiGuy:
binarybrother: It certainly pays to have the T&Cs/web page up in front of you when ringing the Vodafone help desk. Most of the L1 help desk people seem very clueless and very often tell you the complete opposite of what's actually printed on the Vodafone web site.

My wife got told quite adamantly by the service agent that 'viewing, uploading or downloading photo's was not free for Facebook'. Another time it was 'we don't have that plan any more' followed by 'oh' when shown the web page.


Seems like Johnr has done a duck on this thread...


?



Have not done a duck in anyway thanks, I worked most of the weekend on planned work

I can't sit here 24/7 watching every single thread for updates and what is going on,

John


So any idea as to when Vodafone is going to fix this issue then?

Seems quiet serious as a lot of people have/are being billed incorrectly.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 494686 18-Jul-2011 13:33
Send private message

Thanks to you been so rude and your rude reply could not even say sorry I have no more value to add,

This is why official people that can do something will steer away cause of users like yourself

John

6299 posts

Uber Geek
+1 received by user: 378

Moderator
Trusted
Lifetime subscriber

  Reply # 494699 18-Jul-2011 13:44
Send private message

johnr: Thanks to you been so rude and your rude reply could not even say sorry I have no more value to add,

This is why official people that can do something will steer away cause of users like yourself

John


Before anyone tries to take a shot at JohnR, he, as all other company reps here, are under no obligation to answer any of your queries or help you out.  They do it because they want to help out the community here.

An alternative to try will be to contact Vodafone through their official support channels.  

1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.