Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
217 posts

Master Geek
+1 received by user: 35


  Reply # 499952 31-Jul-2011 09:48
Send private message

Thanks ;-)

As a noob I don't know the netiquite of the site yet. I thought GB was following it up. However I will make an official report to telstraClear.

1 post

Wannabe Geek


  Reply # 500131 1-Aug-2011 01:45
Send private message

I'm experiencing problems from about 11.30pm onward.

Gateway TimeoutThe proxy server did not receive a timely response from the upstream server.Reference #1.968da7cb.1312118292.78013b8


For those itching for their link (no comments) fix: http://redditsnapshot.sweyla.com/

Apologies if that last part is considered 'off topic'.
 

2 posts

Wannabe Geek


  Reply # 503172 8-Aug-2011 02:23
Send private message

Well good news.

On Friday I found this topic after while performing an error message search, which was received whenever trying to access Reddit between around midnight and 8am.

For the sake of reference, a month ago I update my DNS settings to fix a Zero Punctuation access issue (thanks to another thread), to the Clearnet ones listed here:
https://telstraclear.custhelp.com/app/answers/detail/a_id/1306

I took the advice from the TelstraClear technician who posted here, and contacted the help desk about the problem, and sent some ping/tracert info to them upon request (tip: they prefer info from a direct connection to modem with no router inbetween)

I am now able to access www.reddit.com between the hours of midnight and 8am without any problem, and without any change to the computer configuration.
So hopefully this means that someone on their end checked things out and tidied things up.

Do others who faced the problem find now that it is resolved for them too?

jb5

12 posts

Geek
+1 received by user: 4


  Reply # 503177 8-Aug-2011 06:45
Send private message

Works for me this morning too. It'd be nice if there were an easy channel to notify them of problems like this. I've had these exact problems in the past, but with a different site, but I couldn't get the message through to the helpdesk. I gave up and and a few weeks later the problem came right.

58 posts

Master Geek
Inactive user


  Reply # 503391 8-Aug-2011 15:41
Send private message

Hi everyone,

Our technical experts have got to the bottom of this and resolved the issue. If anyone has further problems, please let me know and I'll pass the info on. As mentioned in an earlier post, to ensure that your case is logged we recommend:

-          The faults team need traceroutes and also ping tests to the domain when you’re having problems.

-          Also dates and times when the website you were trying to reach was unavailable.

-          Ask the agent for a Case number. TelstraClear references are T(7) digits.

Normally with these types of issues you will be given an email addresses to send the information to. The email should have the reference number T(7) in the subject field and the results from the traceroutes etc in the email body.

Thanks for persevering while we worked it through.

Gary

2 posts

Wannabe Geek


  Reply # 503636 9-Aug-2011 04:48
Send private message

Well bugger. Reddit was available last night, but tonight we're back to the same old Gateway Timeout situation.

From the before and after, it looks like the destination IP address has changed for them.

Before (4am yesterday morning) 

Tracing route to a659.b.akamai.net [203.167.141.154]
over a maximum of 30 hops:

  1 * * * Request timed out.
  2 61 ms 16 ms 31 ms 218.101.61.101
  3 23 ms 23 ms 31 ms 203.97.86.195
  4 24 ms 24 ms 23 ms 203.167.141.154

Trace complete.

 

After (this early morning)


Tracing route to a659.b.akamai.net [203.167.141.161]
over a maximum of 30 hops:

  1 * * * Request timed out.
  2 11 ms 11 ms  9 ms 218.101.61.101
  3 25 ms 23 ms 24 ms 203.97.86.195
  4 23 ms 24 ms 23 ms 203.167.141.161

Trace complete.


I'll have to get in touch with them later on today about this.



217 posts

Master Geek
+1 received by user: 35


  Reply # 503643 9-Aug-2011 06:28
Send private message

Yep, its down for me this morning as well.

jb5

12 posts

Geek
+1 received by user: 4


  Reply # 503646 9-Aug-2011 07:00
Send private message

It didn't work for me at about 6:50 but seems to be working now at 7. Reddit was up because it still worked via SSL.

58 posts

Master Geek
Inactive user


  Reply # 503695 9-Aug-2011 09:29
Send private message

Darn. Thanks for logging this. We're having another look at it now.

Gary

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.