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295 posts

Ultimate Geek
+1 received by user: 7


  Reply # 581076 13-Feb-2012 21:04
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dpw:
hairy1: Hosting Direct.


Thanks - they certainly have competitive pricing. I wonder if anyone can tell us how they're finding customer service so far?

http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=65991 

1355 posts

Uber Geek
+1 received by user: 15


  Reply # 581079 13-Feb-2012 21:08
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thekiwi:
dpw:
hairy1: Hosting Direct.


Thanks - they certainly have competitive pricing. I wonder if anyone can tell us how they're finding customer service so far?

http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=65991 


Digging up a post from years ago isn't very helpful and doesn't provide a fair perspective - yes that happened but it is in the past.

If you read more recent posts around here things seem to have picked up and their customer service is much better than a few years ago. 

disclaimer: i used to be a HD customer a few years ago but i am no longer - never had any problem with their service. 

 
 
 
 


1348 posts

Uber Geek
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  Reply # 581148 13-Feb-2012 23:05
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jtbthatsme: Option 1 is nice but stuffed if I would pay $100 for 100 gig at any time.


I'm a bit confused, are you saying that you think $100 for 100GB is a bad deal!?

920 posts

Ultimate Geek
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  Reply # 581171 14-Feb-2012 02:30
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I didn't really state that well it is in reference to the 2nd 100gig costing $100 as well. There is no way that the cost for that should be the same as the 1st 100 gig.

I am on the Torrent plan so have 75gig free off peak but still manage to get my bills up around $120 - $150 per month with WXC due to a lot of online videos being watched by the kids (youtube) and also gaming (through Xbox and Steam) not just the kids lol).

4123 posts

Uber Geek
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  Reply # 581177 14-Feb-2012 06:07
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I am about to move from WXC to give the Hosting Direct VDSL 100G a go. A week has past since the cut over was supposed to happen but HD are blaming the delay on Chorus who think the ASID is incorrect, whatever that means. I figure if it is no good I can always move elsewhere.

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  Reply # 581473 14-Feb-2012 17:43
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Wonder if the new plans will include VDSL2 offerings?

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  Reply # 581575 14-Feb-2012 21:52
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jtbthatsme: I didn't really state that well it is in reference to the 2nd 100gig costing $100 as well. There is no way that the cost for that should be the same as the 1st 100 gig.


Ah right, sorry, I misunderstood. :)

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Uber Geek
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  Reply # 581576 14-Feb-2012 21:52
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dolsen: Wonder if the new plans will include VDSL2 offerings?


Damn, I really hope so!!!  I'd really like VDSL, but currently I can't justify the additional cost :(

192 posts

Master Geek
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  Reply # 581658 15-Feb-2012 09:00
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When I asked last year I was told that the new plans would include VDSL2 plans

576 posts

Ultimate Geek
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  Reply # 581773 15-Feb-2012 12:39
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Those Hosting Direct plans look quite tempting. Slingshot have some tempting plans, but last time I tried to sign up with them it took them three weeks to tell me they couldn't find my phoneline. Not willing to risk dealing with muppet customer service.

576 posts

Ultimate Geek
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  Reply # 581775 15-Feb-2012 12:41
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Just realized their price are exclusive of GST, that's a bit deceptive.

3267 posts

Uber Geek
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  Reply # 581892 15-Feb-2012 15:17
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Excluding is normal for a company that provide business services (like web site hosting), even some retailers. We just built a house with GJ Gardner and all quotes are GST exclusive.




You can never have enough Volvos!


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Uber Geek
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  Reply # 581902 15-Feb-2012 15:36
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Niel: Excluding is normal for a company that provide business services (like web site hosting), even some retailers. We just built a house with GJ Gardner and all quotes are GST exclusive.


+1 Pretty much all B2B pricing is exclusive of GST as most businesses can claim the GST back. IMO it's only deceptive if they don't clearly state it's exclusive of GST.

576 posts

Ultimate Geek
+1 received by user: 33


  Reply # 581922 15-Feb-2012 16:04
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Handle9:
Niel: Excluding is normal for a company that provide business services (like web site hosting), even some retailers. We just built a house with GJ Gardner and all quotes are GST exclusive.


+1 Pretty much all B2B pricing is exclusive of GST as most businesses can claim the GST back. IMO it's only deceptive if they don't clearly state it's exclusive of GST.


I'm not a business, and neither are most people on these forums looking for information about ISP's.

If they are going to target residential users they should include GST. It's reasonably clear at the bottom of the page but it should be clearer. All other ISPs include GST. Such business practices would make question whether I would want to do business with them.

At the very least they should include a "*' next to the price to indicate there are conditions on the price, the way their website designed is deceptive.

4123 posts

Uber Geek
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  Reply # 581925 15-Feb-2012 16:05
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I signed up and I am a business.

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