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295 posts

Ultimate Geek
+1 received by user: 7


  Reply # 616079 27-Apr-2012 15:11
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networkn: Regarding the post about XNet bashing 2talk... If you had been a 2Talk customer and knew how bad it was, you would soon come to know, that it would be hard to be worse than that.


I am a 2Talk customer ... and from a "product" pov have had very few issues.... as I have had issues with XNet.

2390 posts

Uber Geek
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  Reply # 616082 27-Apr-2012 15:14
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E3xtc: the great thing about next week is that there will always be another week after the next


And the month after that!

 
 
 
 


920 posts

Ultimate Geek
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  Reply # 616083 27-Apr-2012 15:14
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Yeah if they're too long I might be switching to Snap as well (unless i'm getting charged $199 for a install when i'm already on NDSL then it will be the next worst option).

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  Reply # 616084 27-Apr-2012 15:15
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Ever tried to get support? Of the 9 cases I had open, 1 was closed in a reasonable timeframe. They constantly tried to blame our config, but switching to another provider with the same equipment fixed all our issues and we are so happy now. VOIP isn't perfect, I wouldn't have made the switch if I knew then what I knew today..

35 posts

Geek


  Reply # 616125 27-Apr-2012 16:36
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I've finally decided that enough is enough. No more thread watching - I have just signed up with Snap. 



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Uber Geek
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  Reply # 616137 27-Apr-2012 16:40
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Oh look, SNAP managed to get their business plans updated.
http://www.snap.net.nz/work/step2

1355 posts

Uber Geek
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  Reply # 616146 27-Apr-2012 16:42
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boonrider: I've finally decided that enough is enough. No more thread watching - I have just signed up with Snap. 





Same here, I feel I have been pretty patient with Xnet as I find their service good but this is getting a bit silly now. 

Even if Xnet hadn't been promising new pricing for months now I would still be moving. I can get much cheaper pricing (and similar service levels) with snap.

I understand problems happen, but I don't see why they couldn't have announced the new pricing without launching the website. Customers will only stay loyal for so long. 

The rumored pricing that has been posted here doesn't help either, if that really is the new pricing then Xnet have clearly lost touch with the current market. (i'm fairly confident when/if the new pricing comes out it will be better than what is posted above)

I have had great service and support from Xnet but can now longer justify my monthly bill, maybe I will come back one day but for now, goodbye.
 

131 posts

Master Geek


  Reply # 616154 27-Apr-2012 16:46
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Me too... Home plan $90  @ landline and 65G data

295 posts

Ultimate Geek
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  Reply # 616156 27-Apr-2012 16:50
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boonrider: I've finally decided that enough is enough. No more thread watching - I have just signed up with Snap. 



Yup given its the 27th and Im guessing everyone has a monthly invoice date ... time to move.

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Ultimate Geek
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  Reply # 616161 27-Apr-2012 17:07
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networkn: Ever tried to get support? Of the 9 cases I had open, 1 was closed in a reasonable timeframe. They constantly tried to blame our config, but switching to another provider with the same equipment fixed all our issues and we are so happy now. VOIP isn't perfect, I wouldn't have made the switch if I knew then what I knew today..



So which ISP are you talking about Xnet or Snap as I would like to think that once your up and running support shouldn't be needed unless something drastic happened.  9 cases is a lot of issues to be needing support for.

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  Reply # 616179 27-Apr-2012 17:34
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Sorry I was actually talking about 2talk. I should have been clearer.

441 posts

Ultimate Geek
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  Reply # 616548 28-Apr-2012 13:55
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Called Xnet sales back today, They wouldn't say why the new plans are still not out.
If the info I got last week is the extent of any data bundling then they are going to be uncompetitive for anyone using over 5GB of data.

I'm exercising my customer choice.
Goodbye Xnet.

I've just signed up with Telstra Clear for homeline +40GB free data for $75 per month.
first 2 month free, free wireless modem, no connection fee to get an analogue phone put back on.
Free 40GB data is only for 12 months so I'll review the offerings again then.

Slingshot are also currently offering analogue phone & 20GB for $69 per month for a 12 month contract.

I'll miss free caller ID & voicemail from Fusion but i'll enjoy the 40GB more.

Regards Allen.


1520 posts

Uber Geek
+1 received by user: 114


  Reply # 616551 28-Apr-2012 14:02
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AllenG: Called Xnet sales back today, They wouldn't say why the new plans are still not out.
If the info I got last week is the extent of any data bundling then they are going to be uncompetitive for anyone using over 5GB of data.

I'm exercising my customer choice.
Goodbye Xnet.

I've just signed up with Telstra Clear for homeline +40GB free data for $75 per month.
first 2 month free, free wireless modem, no connection fee to get an analogue phone put back on.
Free 40GB data is only for 12 months so I'll review the offerings again then.

Slingshot are also currently offering analogue phone & 20GB for $69 per month for a 12 month contract.

I'll miss free caller ID & voicemail from Fusion but i'll enjoy the 40GB more.

Regards Allen.



The Slingshot deal if you sign up now, you get 200GB free which never expires

441 posts

Ultimate Geek
+1 received by user: 1


  Reply # 616552 28-Apr-2012 14:07
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semigeek: 

The Slingshot deal if you sign up now, you get 200GB free which never expires


Hi. Sorry I wasn't very clear. The TC free 40GB is per month for 12 months.

I'll re-evaluate what's on offer when the 12 month is up.

Regards Allen.

295 posts

Ultimate Geek
+1 received by user: 7


  Reply # 616643 28-Apr-2012 17:16
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AllenG: Called Xnet sales back today, They wouldn't say why the new plans are still not out.
If the info I got last week is the extent of any data bundling then they are going to be uncompetitive for anyone using over 5GB of data.

I'm exercising my customer choice.
Goodbye Xnet.

I've just signed up with Telstra Clear for homeline +40GB free data for $75 per month.
first 2 month free, free wireless modem, no connection fee to get an analogue phone put back on.
Free 40GB data is only for 12 months so I'll review the offerings again then.

Slingshot are also currently offering analogue phone & 20GB for $69 per month for a 12 month contract.

I'll miss free caller ID & voicemail from Fusion but i'll enjoy the 40GB more.

Regards Allen.


Thansk Allen

Looks like its SNAP for me if the data costs arent improving from XNet.

Over n Out.

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