Vodafone 3GB free data on smartphone plans to end (now extended to end of existing plans)

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Reply # 501122 3-Aug-2011 07:25

timbosan:
johnr:
joker97:
johnr: and something is coming to replace the offer that is permanent so watch this space

John

i have a feeling it's?going to be?around 1?- 2 gigs with no tethering option ... ??

No tethering option, Your kidding me right?

johnr - correct me if I am wrong, but Vodafone (even as far back as Bellsouth) has NEVER made a distinction between tethered data and data on the device in NZ.? Its quite different in the USA, but not here.

A Byte is a Byte is a Byte, and Vodafone charge the same for each one of them.

Correct

NzBeagle

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Reply # 501123 3-Aug-2011 07:52

I think it'd be a long shot that they'd try pull that off over here, the carriers in the states are in a league of their own.

jnimmo

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Reply # 501432 3-Aug-2011 15:47

Perhaps it is being replaced with a new set of plans including cheap iPhone 5's for resigning contracts ;)
I never get near my 3GB because Vodafone's extended 3G coverage doesn't work on iPhone 3GS

lizardb0y

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Reply # 501469 3-Aug-2011 16:16

freitasm: To be fair Vodafone always said it was temporary. Most of those comments sound like "hey I'm a freeloader and I'll diss the company who gave me such a huge bonus for so long"...

I can't agree with that. I went into a Vodafone shop about 3 months ago because I had just bought a Galaxy S and was starting to use more data than I'd expected. I explained that I was was completely happy with everything about my existing plan, except I needed more data. I wasn't on contract and had the option of moving to another carrier with no break fees.

The sales guy sold me on a 24 month Smart 2 contract on the basis that it came with 3GB data. He said that it was an "offer" (or some similar word) but that they'd been "offering it for years" and it wasn't likely to change.

I'm generally using 1-1.5GB, but with a definite upward trend, so if I don't get at least 2GB for the same price then I will have been sold a plan that is not fit for purpose on the basis of misleading statements. And that isn't right.

NzBeagle

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Reply # 501484 3-Aug-2011 16:32

I think Vodafone should've announced a better plan going forward, outlining options for those affected. For example, perhaps allowing affected users to resign early without being charged a break fee. Perhaps NBR let the horse out of the gate before Vodafone were ready to come out with new plans and/or options.

Wade

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Reply # 501493 3-Aug-2011 16:38

I imagine the iPhone 5 release will rekindle any drop in sales without needing to offer any data incentives

I hate to say but the step up from 3Gs/ip4 to ip5 is a lot more significant that the 3Gs to ip4 so uptake i imagine will be high

oxnsox

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Reply # 501537 3-Aug-2011 17:57

lizardb0y:
freitasm: To be fair Vodafone always said it was temporary. Most of those comments sound like "hey I'm a freeloader and I'll diss the company who gave me such a huge bonus for so long"...

I can't agree with that. I went into a Vodafone shop about 3 months ago because I had just bought a Galaxy S and was starting to use more data than I'd expected. I explained that I was was completely happy with everything about my existing plan, except I needed more data. I wasn't on contract and had the option of moving to another carrier with no break fees.

The sales guy sold me on a 24 month Smart 2 contract on the basis that it came with 3GB data. He said that it was an "offer" (or some similar word) but that they'd been "offering it for years" and it wasn't likely to change.

I'm generally using 1-1.5GB, but with a definite upward trend, so if I don't get at least 2GB for the same price then I will have been sold a plan that is not fit for purpose on the basis of misleading statements. And that isn't right.

Generally, it seems, that the shop staff aren't made aware of new offers until they're just around the corner... I'm guessing it's the marketing departments way of stopping telling customers 'there'll be a new deal next week'... marketing and sales want contracts signed now.

Maybe by flagging the change VF are giving XT and 2deg an opportunity to put a counter offer in the market... before they place their own????

But it would be nice if they could communicate with their customers better, it is a common complaint.

Either way I doubt they want to loose any customers, and with XT pushing their SMARTPHONE network barrow, VF will have to make any new offer enticing...... (increased) data cap spread over multiple sims would be nice... :)

wreck90

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Reply # 501559 3-Aug-2011 18:52

The thing is, the 3gb was offered for so long the perception is that it became a permanent part of the service for some people i guess.

It is good they are extending this for 6 months.

I come off vodafone contract this month woohoo.

I might give telecom a whirl . I'm tired of patchy vodafone performance . Vodafone say to call them when there are problems, but this means i would be constantly calling them. Maybe telecom will be the same but worth a shot, also , telecom does not tie you into a contract .

Vodafone would not let me continue on-account without a contract last time. Maybe they changed? Their arrogance annoyed me at the time .

lizardb0y

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Reply # 501570 3-Aug-2011 19:22

oxnsox:
lizardb0y:
freitasm: To be fair Vodafone always said it was temporary. Most of those comments sound like "hey I'm a freeloader and I'll diss the company who gave me such a huge bonus for so long"...

I can't agree with that. I went into a Vodafone shop about 3 months ago because I had just bought a Galaxy S and was starting to use more data than I'd expected. I explained that I was was completely happy with everything about my existing plan, except I needed more data. I wasn't on contract and had the option of moving to another carrier with no break fees.

The sales guy sold me on a 24 month Smart 2 contract on the basis that it came with 3GB data. He said that it was an "offer" (or some similar word) but that they'd been "offering it for years" and it wasn't likely to change.

Generally, it seems, that the shop staff aren't made aware of new offers until they're just around the corner... I'm guessing it's the marketing departments way of stopping telling customers 'there'll be a new deal next week'... marketing and sales want contracts signed now.

I think that's beside the point. Whether or not a "new offer" is on the way, if an offer is temporary and likely to disappear at any moment then staff must be trained to explain this. I was sold this plan solely on the basis that it came with 3GB data. I asked for advice ("I need a couple of GB a month data") and was sold a product ("It comes with 3GB data.")

If I had been told "It has 3GB of data temporarily but this may stop at any time before the end of your contract" then I absolutely would have gone with 2degrees, not Vodafone. It was implied that the 3GB data would last the life of my contract term. In fact, their website still implies this; "3GB Data" is still listed as a "Key Feature":
"Key Features" only last for 6 months?

NZtechfreak

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Reply # 501676 3-Aug-2011 22:24

There is clearly an asterisk besides the 3GB clause, in addition to the "Offer" bit, so what that implies is that there is this is subject to terms and conditions, not that its permanent. I get that you're miffed that some low-life customer service person essentially lied to you to make a sale, but I don't really think you can make a case that the website supports your argument.

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nakedmolerat

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Reply # 501677 3-Aug-2011 22:29

what about this screenshot? upgraded to 3GB of data

johnr

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Reply # 501966 4-Aug-2011 15:57

Here you go everyone a update for you all

http://forum.vodafone.co.nz/topic/8474-3gb-for-the-life-of-your-smart-plan/page__pid__66623__st__0&#...

lurker

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Reply # 501969 4-Aug-2011 16:04

Wow! That's a great deal. Only signed up recently so works out well for me.

ahmad

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Reply # 501979 4-Aug-2011 16:11

Good job Vodafone. First time I can recall where those in charge of pricing have listened to their customers' feedback. Very impressed.

lizardb0y

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Reply # 501984 4-Aug-2011 16:18

johnr: Here you go everyone a update for you all

http://forum.vodafone.co.nz/topic/8474-3gb-for-the-life-of-your-smart-plan/page__pid__66623__st__0&#...

A welcome change of heart. Thanks Vodafone.

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