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  Reply # 504518 10-Aug-2011 16:46
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mastapenguin: I was kindly told that the new network doesn't allow interleaving to be turned off.


mastapenguin: Interleaving has been turned off


I *love* it when CSRs tell you technical stuff Embarassed

TelstraClear certainly seem to be looking after you though, it's good to hear.

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  Reply # 504647 10-Aug-2011 20:53
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TelstraClear: We've changed the noise margin to 6db for you, hope this resolves the issue.
Happy to help :)
Tim


Nice! 



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  Reply # 504651 10-Aug-2011 21:00
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I *love* it when CSRs tell you technical stuff Embarassed

TelstraClear certainly seem to be looking after you though, it's good to hear.


It was a bit of a mix up, as I ended up speaking to the wrong team at TCL who don't sort out interleaving orders. It was quickly cleared up though so I'm happy. 

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