Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
425 posts

Ultimate Geek


  Reply # 42864 30-Jul-2006 14:38
Send private message

Don't know if it'll do you any good, but check out:

http://192.168.100.1

This is the usual address of the web-portal of the cable-modem.  All the statuses should be "Done" or "Operational".  The "Signal"  page also seems to show what quality signal you're getting.  Not that this will really be any help to you apart from telling you either the modem has a problem or the signal quality is rubbish (my SNR is 40dB and I know this is getting me a good connection, but I don't know what is considered a bad SNR).  TCL are probably the only ones who can sort those sorts of problems for you.





876 posts

Ultimate Geek
+1 received by user: 37

Subscriber

  Reply # 42866 30-Jul-2006 15:21
Send private message

JonC: Don't know if it'll do you any good, but check out:

http://192.168.100.1

This is the usual address of the web-portal of the cable-modem. All the statuses should be "Done" or "Operational". The "Signal" page also seems to show what quality signal you're getting. Not that this will really be any help to you apart from telling you either the modem has a problem or the signal quality is rubbish (my SNR is 40dB and I know this is getting me a good connection, but I don't know what is considered a bad SNR). TCL are probably the only ones who can sort those sorts of problems for you.







status is all done & operational.

Frequency 711000000 Hz Locked

Signal to Noise Ratio 36 dB

QAM 256

Network Access Control Object ON

Power Level -7 dBmV

for a new reading

HFC MAC Address 00:20:40:4C:76:60



Upstream Value

Channel ID 4

Frequency 22500391 Hz Ranged

Ranging Service ID 6585

Symbol Rate 2.560 Msym/s

Power Level 33 dBmV





425 posts

Ultimate Geek


  Reply # 42867 30-Jul-2006 15:51
Send private message

Well, I hate to speculate - I'm not an expert on cable modems, etc.  But I don't have the two lines:

QAM 256
Network Access Control Object ON

and my Power level  is 5 dBmV

So, if I were you, I'd be talking to a TCL techo about it.  Hope you get it sorted.


I iz your trusted friend
5802 posts

Uber Geek
+1 received by user: 140

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 42868 30-Jul-2006 16:17
Send private message

I too do not have the following:
In Downstream section
QAM 256
Network Access Control Object ON

and
In Upstream section
Ranging Service ID 6585
Symbol Rate 2.560 Msym/s


My downstream power level is 0dB (with numerous refreshes)




Internet is my backyard...

 

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

 

Please read the Geekzone's FUG

 


871 posts

Ultimate Geek

Trusted

Reply # 42870 30-Jul-2006 18:10
Send private message

Power level here: 6.8 dBmV
Give them a call :)



876 posts

Ultimate Geek
+1 received by user: 37

Subscriber

Reply # 42914 31-Jul-2006 12:33
Send private message

I just found this thread in another forum... sounds like my same problem



http://www.nzdsl.co.nz/PNphpBB2-viewtopic-t-216.phtml




I'm not amused.

my bill actually says High Speed Starter...

I'm going to ring now and upgrade my plan to 10GB, thanks guys for your help.







876 posts

Ultimate Geek
+1 received by user: 37

Subscriber

Reply # 42919 31-Jul-2006 13:06
Send private message

so I called and upgraded to the 10GB plan.

They gave me a new IP address to use when this one stops working and a password.

Did they screwed me? you'll be the judge. Thanks again for your help.





I iz your trusted friend
5802 posts

Uber Geek
+1 received by user: 140

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 42920 31-Jul-2006 13:13
Send private message

To be fair, I don't think TelstraClear screwed you, they did however emailed and send letter to their customers advicing that the plans change. And they DID said if you don't act on the change, then you will stay at the plan you were/are on.

And I saw this happened to my plan, though it is as old as yours, but the plan i was on was 5GB which going on to 10GB. But I was not ready to get phone line service as part of their triple service and the drop of modem rental. Few months later, TCL released new plans for 10GB+ where you don't need phone service, so I went ahead from 5GB to 20GB with the drop of modem rental and paying the same price as was on 5GB for 4x the traffic. And now with 4MBit/2Mbit speed.


In all saying, TCL did tell every customers what is about to happen and what are your options. I know they notified us and my guess for other TCL cable customers they should receive such notification too. However it is up to the Customer's action to decide.


My hunch is that you will/may not see any refund if you are seeking any, simply because you would have told about the plan change.




Anyhow, good to hear that you are on the new plan/speed and you'll enjoy the faster download as I couldn't believe how much faster it is and just got spoilt/pampered even more with TCL's cable! :-D




Internet is my backyard...

 

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

 

Please read the Geekzone's FUG

 


I iz your trusted friend
5802 posts

Uber Geek
+1 received by user: 140

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 42921 31-Jul-2006 13:15
Send private message

James Bond: They gave me a new IP address to use when this one stops working and a password.


New password? I don't recall you need to login or anything, it's a full internet where you put the right IP address and Gateway address and subnet mask and you're off. Though you cannot port your IP to your friend's place in another suburb to use their cable with your "account"/"connection"... I tried that and doesn't work. LOL as each suburb seems to have its own multiplex and subnet mask for that area.




Internet is my backyard...

 

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

 

Please read the Geekzone's FUG

 




876 posts

Ultimate Geek
+1 received by user: 37

Subscriber

  Reply # 42922 31-Jul-2006 13:25
Send private message

chiefie: To be fair, I don't think TelstraClear screwed you, they did however emailed and send letter to their customers advicing that the plans change. And they DID said if you don't act on the change, then you will stay at the plan you were/are on.

And I saw this happened to my plan, though it is as old as yours, but the plan i was on was 5GB which going on to 10GB. But I was not ready to get phone line service as part of their triple service and the drop of modem rental. Few months later, TCL released new plans for 10GB+ where you don't need phone service, so I went ahead from 5GB to 20GB with the drop of modem rental and paying the same price as was on 5GB for 4x the traffic. And now with 4MBit/2Mbit speed.


In all saying, TCL did tell every customers what is about to happen and what are your options. I know they notified us and my guess for other TCL cable customers they should receive such notification too. However it is up to the Customer's action to decide.


My hunch is that you will/may not see any refund if you are seeking any, simply because you would have told about the plan change.




Anyhow, good to hear that you are on the new plan/speed and you'll enjoy the faster download as I couldn't believe how much faster it is and just got spoilt/pampered even more with TCL's cable! :-D


I don't think they screwed me because I remember when they changed plans, it's just been awhile since then so I didn't connect the dots right away. Anyway I wont be seeking any refund, I'm just happy to have cable up and running at full speed :).







876 posts

Ultimate Geek
+1 received by user: 37

Subscriber

  Reply # 42923 31-Jul-2006 13:28
Send private message

chiefie:
James Bond: They gave me a new IP address to use when this one stops working and a password.


New password? I don't recall you need to login or anything, it's a full internet where you put the right IP address and Gateway address and subnet mask and you're off. Though you cannot port your IP to your friend's place in another suburb to use their cable with your "account"/"connection"... I tried that and doesn't work. LOL as each suburb seems to have its own multiplex and subnet mask for that area.




The password is for this



https://www.telstraclear.co.nz/usagemeter/

[Edited (KY): Fixed URL]





I iz your trusted friend
5802 posts

Uber Geek
+1 received by user: 140

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 42924 31-Jul-2006 13:53
Send private message

Ah.. yes, i remember the password for the usage meter. Shame the password would not work for "online service" on TCL's website.. grrrr...



Anyway, the reason why I mentioned the possibility of getting a refund from TCL for this mistake is because from that NZDSL site you mentioned, there were some people mentioning to get a refund, which I don't think is TCL's fault. Just thought I point it out here if any case anyone is looking/search for this information and was thinking about getting refund.



Anyhow, hope you enjoy the new speed/plan!




Internet is my backyard...

 

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

 

Please read the Geekzone's FUG

 




876 posts

Ultimate Geek
+1 received by user: 37

Subscriber

Reply # 43272 3-Aug-2006 20:12
Send private message

my IP is still working.... how long should the switching over take? they said Aug 1. I might call them tomorrow.





I iz your trusted friend
5802 posts

Uber Geek
+1 received by user: 140

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 43273 3-Aug-2006 20:25
Send private message

you might want to change to new IP for new speed?

I know when I got put on new plan, my old IP dropped dead and stopped working.




Internet is my backyard...

 

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

 

Please read the Geekzone's FUG

 




876 posts

Ultimate Geek
+1 received by user: 37

Subscriber

  Reply # 43276 3-Aug-2006 20:55
Send private message

chiefie: you might want to change to new IP for new speed?



I know when I got put on new plan, my old IP dropped dead and stopped working.


Well, the IP they gave me is not working/is not active yet plus my old IP is still working.

btw, is the default gateway just like the IP but with a .1 at the end?





1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.