[TelstraClear] Does TelstraClear plan on increasing data?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Does TelstraClear plan on increasing data?

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9

BDFL - Memuneh
76418 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#526466 27-Sep-2011 20:51

A little bird tells me we're screaming, they're listening. The data cap increases were for DSL plans only, but there seem to be plans (no pun intended) for cable plans changes too.

Please support Geekzone by subscribing, or using one of our referral links: Dosh referral: 00001283 | Sharesies | Goodsync | Mighty Ape | Backblaze

freitasm on Keybase | My technology disclosure

NordVPN

Protect your online activity with NordVPN (affiliate link).

pwapwap

101 posts

Master Geek

#526473 27-Sep-2011 21:04

YAY!

droopanu

166 posts

Master Geek

#526480 27-Sep-2011 21:15

wow!!
just saw the new slingshot data plans.
250GB for $70. I currently pay $95 for 60GB on TCL.
anybody else thinking about switching?

kiwired23

90 posts

Master Geek

#526502 27-Sep-2011 21:56

I'm confused. On twitter they posted about having made adjustments to the cable pricing in Sept, increasing GST and data, but then linked to a GZ thread from Sept 2010...

TelstraClear

566 posts

Ultimate Geek

Trusted

TelstraClear

#526506 27-Sep-2011 22:01

kiwired23: I'm confused. On twitter they posted about having made adjustments to the cable pricing in Sept, increasing GST and data, but then linked to a GZ thread from Sept 2010...

I'll have a word with that person...

The new HomePlan plans are here: http://www.telstraclear.co.nz/sub-sites/homeplan-usage/index.htm

Cable customers - we're working on new InHome plans.

SilverwolfNZ

62 posts

Master Geek

#526532 27-Sep-2011 22:32

Awesome, I was starting to hate the thought that nothing would be changed :P

Zigg

280 posts

Ultimate Geek

#526555 27-Sep-2011 23:32

droopanu: wow!!
just saw the new slingshot data plans.
250GB for $70. I currently pay $95 for 60GB on TCL.
anybody else thinking about switching?

Very tempted. On DSL, for what I pay now for 25gb (increasing soon to 40), Xtra offer 60gb and ADSL2 speed.
So less data, less speed, for same price.

Screeb

688 posts

Ultimate Geek

#526577 28-Sep-2011 02:51

TelstraClear:
Cable customers - we're working on new InHome plans.

I hope you can appreciate that this phrase is little comfort to those of us who have been on cable for many years, having experienced the infamous delays in updated plans, and big let downs. Especially since it seems many TelstraClear employees didn't even know new plans were being worked on until just now. It would be nice if TelstraClear could be more specific on this. "Before the end of the year" was mentioned earlier. Can this be clarified/confirmed? How hard is it to come out with new plans? It should be something that's looked at constantly, not a yearly multiple-month-long head scratch about how to change them (and then most of the time not changing them, resulting in an average of several years between changes).

Mystik1

7 posts

Wannabe Geek

#526578 28-Sep-2011 03:59

SilverwolfNZ:
freitasm: I am very disappointed with TelstraClear. Just looking at new usage:

This is for DSL customers only though. In our household we are on cable, and pay $209.95 for 120GB.

Come one TelstraClear, you are really disappointing customers here.

I have to add to this that I'm very disappointed, DSL customers get updated plans/usage but we don't? Plans should at least add 25% usage per year to keep up with domestic competitors and international standards (Unlimited Usage mostly overseas).

If usage plans aren't updated our flat (who generally spends 250-350 per month on internet alone), is looking at going elsewhere.

Our household is getting near $400 a month bill due to internet overuse as children love their youtube :P we are considering going back to telecom unless telstra increases the cable caps by the end of next month as they upgraded their 40gb totalhome to 60gb for $105 month

morganjterrill

9 posts

Wannabe Geek

#527492 30-Sep-2011 00:57

TelstraClear:
kiwired23: I'm confused. On twitter they posted about having made adjustments to the cable pricing in Sept, increasing GST and data, but then linked to a GZ thread from Sept 2010...

I'll have a word with that person...

The new HomePlan plans are here: http://www.telstraclear.co.nz/sub-sites/homeplan-usage/index.htm

Cable customers - we're working on new InHome plans.

Entirely not good enough. I have been a Triple Service Cable Customer (plus movies) for a decade and in that time I have not been as underwhelmed in TelstraClear's sheer lack of common sense that I am forced to switch everything over to slingshot and SKY.

In the months leading up to HomePlan changes happening tomorrow, I kept a careful eye on the competition and noticed that multiple ISP's increased their plans. The main four ISP's are Telecom, Vodafone, Snap, Slingshot and together they make up the vast majority of internet connections in this country. I spent many weeks emailing TC and speaking with the "Customer Care" team about my personal situation and eagerness to have my data caps increased. No dice or even sympathy.

Then I found out TelstraClear was increasing caps which pleased me immensely until I read that it would not apply to me. So as an individual who budgets and considers value over all else I can't just sit around and accept that the last few months have not been an entirely disingenuous slap in the face. If I was upset that the competition was offering better prices, you can imagine how pissed off I was to find out that data increases came from my own ISP but could not apply to me.

Treating your customers in this way is psychopathic and cruel. Whoever works in your product planning and marketing departments should be fired unless they already were. Have they been replaced by under compensated workers in manilla? I wouldn't be surprised.

Now's not good. So see you back in 2006 where your current cable data caps are best suited.

Davos

85 posts

Master Geek

#527507 30-Sep-2011 06:43

I understand your frustrations - but after a decade you should be well aware this is SOP from TCL. Just the other day I received the TC Update email, where they pat themselves on the back for releasing a T-Box firmware upgrade - their marketing department just don't get it. Talk about polishing a turd.

DonGould

3892 posts

Uber Geek

#527597 30-Sep-2011 11:03

morganjterrill: Entirely not good enough. I have been a Triple Service Cable Customer (plus movies) for a decade and in that time I have not been as underwhelmed in TelstraClear's sheer lack of common sense that I am forced to switch everything over to slingshot and SKY.

M, as many know, I'm as wound up about this as everyone else. Like many, I got the flash marketing blurb in the email earlier in the week going on about how we're getting more data (though because I read GZ I already knew it didn't apply to me).

In my view the solution to this problem is to chip away at it slowly.

1. Don't use triple play from one provider - it never ends well in my view.
2. Don't use old resource - In my case that means I've upgraded everything to IP (I don't use POTS any more).
3. Spend your savings on more data - in my case I save so much by choosing a VoIP provider and IP alarm monitoring company that I have money left over to pay for more data.

This also means I'm in a better position to move when a better deal comes along.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

tieke

617 posts

Ultimate Geek

ID Verified

#530232 6-Oct-2011 16:26

How easy/is it possible to change from tcl cable to adsl? I used to have the triple package with them, but for the last year or two have pared that down to just broadband, thanks to Vfx and freeview. As our browsing speeds are often not that great anyway, any reduction in speed from the cable to adsl wouldn't be too much of a problem, whereas the price difference for a 40G cap is pretty massive ($70 vs $30/month).

blakamin

4431 posts

Uber Geek
Inactive user

#530250 6-Oct-2011 16:44

My cousin has phone and cable... He switched to sky already.
If nothing happens to cable soon (6 weeks), he's going to switch, because 40g isn't enough for the 2 of us and the prices to increase our cap ... LMAO!
Even steam being un-metered wont keep him here.

Wonder how long we have to wait?

Foo

522 posts

Ultimate Geek

#530252 6-Oct-2011 16:45

tieke: How easy/is it possible to change from tcl cable to adsl? I used to have the triple package with them, but for the last year or two have pared that down to just broadband, thanks to Vfx and freeview. As our browsing speeds are often not that great anyway, any reduction in speed from the cable to adsl wouldn't be too much of a problem, whereas the price difference for a 40G cap is pretty massive ($70 vs $30/month).

I have a friend who has just done that - he moved from either the double (or possibly triple) play 90 Gig plan on Telstra to the 250GB plan on Slingshot. He kept his cable connection hooked up until the ADSL connection was live, and it took eight days for the new connection to go live.

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9