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3888 posts

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  Reply # 534720 18-Oct-2011 14:25
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Ragnor:  If I was you guys I wouldn't be holding my breath, switch to Telecom or Snap.


I'm busy connecting more people to Telstra at present. 

I've done two in the last week, simply because they have 2mbits up.






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  Reply # 535783 20-Oct-2011 19:30
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Gary,

That TV ad that says 1GB extra data needs to be tidyed up

http://www.telstraclear.co.nz/residential/inhome/internet/cable-broadband/naked-broadband.cfm

Clearly shows that extra data is 33% more expensive for 70,000 odd cable users.

The TV ad doesn't make clear that those prices only apply to customers on Telecom New Zealands network.





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190 posts

Master Geek
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  Reply # 535895 20-Oct-2011 23:33
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DonGould: Gary,

That TV ad that says 1GB extra data needs to be tidyed up

http://www.telstraclear.co.nz/residential/inhome/internet/cable-broadband/naked-broadband.cfm

Clearly shows that extra data is 33% more expensive for 70,000 odd cable users.

The TV ad doesn't make clear that those prices only apply to customers on Telecom New Zealands network.



... 

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  Reply # 536214 21-Oct-2011 17:12
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The general lack of response from Telstra seems to indicate what?

As at 5pm today the advertised price on their web site is still 50% higher for my service.

I consider the TV ad mis-leading and would like to know what others think.

I would also know how to take action about this with Fair Trading - BiDi are you about?  You seem to know about this stuff.






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BDFL - Memuneh
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3888 posts

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  Reply # 536231 21-Oct-2011 18:25
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freitasm: That screenshot is unreadable. You should cut the image to the essentials.


I can't edit the post now, it's gone past your time out.

I set the size in the editor. 

This image is hyperlinked to the full size image on my web server.





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  Reply # 536232 21-Oct-2011 18:26
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DonGould: This image is hyperlinked to the full size image on my web server.



Thanks for the new image. Much easier to read, isn't it? The previous image was too big the information was lost. 





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  Reply # 536234 21-Oct-2011 18:31
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freitasm:  Thanks for the new image. Much easier to read, isn't it?


Yes, sorry :)


freitasm:  The previous image was too big the information was lost. 


yes, sorry, I wanted to just capture the entire page so readers could make up their mind on the issues, but yes, you're quite right, I should have just presented the snippet.







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  Reply # 536243 21-Oct-2011 18:55
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The longer we wait the more I hope the updates are good and well thought out changes. Some stuff like - free offpeak. If its a "token gesture" such as a small change up it should have been out long before now.

190 posts

Master Geek
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  Reply # 536250 21-Oct-2011 19:40
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DonGould:
freitasm: That screenshot is unreadable. You should cut the image to the essentials.


I can't edit the post now, it's gone past your time out.

I set the size in the editor. 

This image is hyperlinked to the full size image on my web server.




 

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Ultimate Geek
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  Reply # 536253 21-Oct-2011 19:54
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Quinny: The longer we wait the more I hope the updates are good and well thought out changes. Some stuff like - free offpeak. If its a "token gesture" such as a small change up it should have been out long before now.


Ahahahhahhaahahhaahahaha, good one!

Oh, sorry, that wasn't a joke?

But seriously, even a "token gesture" would be a remarkable occurrence given TelstraClear's track record.

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  Reply # 536255 21-Oct-2011 19:58
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Screeb:  But seriously, even a "token gesture" would be a remarkable occurrence given TelstraClear's track record.


But as consumers, what can we do about it?




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Ultimate Geek
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  Reply # 536262 21-Oct-2011 20:30
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DonGould:  
The general lack of response from Telstra seems to indicate what?
As at 5pm today the advertised price on their web site is still 50% higher for my service.
I consider the TV ad mis-leading and would like to know what others think.
I would also know how to take action about this with Fair Trading - BiDi are you about?  You seem to know about this stuff.


I'm guessing that somewhere in that ad it will have some T&Cs which will point out that its referring to HomePlan customers which basically means that its perfectly valid. Not particularly fair to cable customers, but valid.

(Note I haven't seen the Ad so its just a guess) 

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  Reply # 536315 21-Oct-2011 22:51
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r2b2:
I'm guessing that somewhere in that ad it will have some T&Cs which will point out that its referring to HomePlan customers which basically means that its perfectly valid. Not particularly fair to cable customers, but valid.

(Note I haven't seen the Ad so its just a guess) 


I did consider that.

If that is the case, it didn't stand out to me when I watched the ad back again this afternoon.

The big bold 1Gb/$2 did stand out at me.

The issue here, in my view, is providers not being misleading in their presentation.

http://forums.whirlpool.net.au/forum-replies.cfm?t=1731601

It's not an easy balance to get right.  So if small under resourced providers don't always get it right in their attempts to address the public then I can be a little forgiving.

However this is not a small under resourced provider.  It runs an APRU of almost $150 a month from what I can tell, which is healthy.  The average revenue per staff member is almost half a million dollars a year.  There are many many small businesses that would love to have a turn over of just half that and do run a very honest business every day.

These guys are not impressing me currently and they're still not getting the message.

I followed the same pattern of behaviour from their parent company over  a decade ago and it was not considered acceptable in Australia but it seems is being viewed as acceptable here in New Zealand.

What I'd like to know is how we bring change in our number two national provider?




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Ultimate Geek
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  Reply # 536541 22-Oct-2011 19:45
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DonGould:
Screeb:  But seriously, even a "token gesture" would be a remarkable occurrence given TelstraClear's track record.


But as consumers, what can we do about it?


Well, as you know, not much. In theory, competition would straighten them out, but again, as you know, they offer something no one else does - fast upload compared to NZ ADSL. On top of that, it's harder to change from cable to ADSL than to change between ADSL ISPs (especially given TelstraClear's triple play), so there's some stickiness that's enough to hold back the masses from leaving. Only when it gets vastly out of step with other offerings will people start to move, and will TelstraClear update the plans. Three years later, rinse, repeat.

TelstraClear are the very definition of a slow-moving old-thinking company. Risk is not allowed. Everything they do must be tried and true.* They could have had the first HD PVR system years and years ago. They could have had great IPTV offerings years ago. They could have offered broadband speeds way faster than any ADSL ISP a long time ago. But they didn't. Because they're run by their bean counters, not their visionaries. Their CEO knows (and cares) little about the services they offer, but surely knows the smallest details of their finances.

There's nothing we can do about that. So long as they hold their valuable cable network, and before UFB is mainstream, they can and will do as they please. All we can do is hope that they realise there is much more money to be made being proactive, rather than (slowly) reactive.


*Which is really a shame when you consider that Paradise was perhaps the opposite of this.

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