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3888 posts

Uber Geek
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  Reply # 536544 22-Oct-2011 20:12
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That was a fantastic post.  I don't agree with quite a bit of it, and some was brilliant and made me think.  Nice! ! ! :)

Screeb: Because they're run by their bean counters, not their visionaries.


Apple.

This issue was one of the things that almost destroyed Apple isn't it, until the brought Steve back into the fray and turned the company around.






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Geek
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  Reply # 536558 22-Oct-2011 20:58
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I fear there are a limited number of visionaries in the vicinity...however, more are produced each day so it may only be a matter of time....

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Ultimate Geek
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TelstraClear

  Reply # 537235 25-Oct-2011 11:22
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Hi all,

The ad about 1GB top-ups: InHome (cable) customers have had 1GB topups for some time. The advertising is about the fact that this method of top-up is now available to all customers. We feel this is a good deal in comparison to other providers who charge users a whole extra month size pack.
The pricing shown briefly on the screenshot of the email (a price was a requirement so that people don’t assume top-up packs are free) is the price that is relevant to most customers in most places in NZ. Cable pricing is not.

There are terms and conditions on the ad: “TelstraClear Residential and product specific terms and conditions apply”.

New plans for InHome (cable) customers: these have been approved and are in build now. We're hoping to have these ready in early December. 

Gary

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Ultimate Geek
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  Reply # 537237 25-Oct-2011 11:27
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December >.<

Any chance of details as I really hope the changes are good ones. I am over cap every month at the moment.

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Ultimate Geek
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TelstraClear

  Reply # 537253 25-Oct-2011 11:53
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Quinny: December >.<

Any chance of details as I really hope the changes are good ones. I am over cap every month at the moment.


Hi Quinny, I don't have any details yet, sorry. As soon as I know more I'll let you know.

Gary

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Subscriber

  Reply # 537269 25-Oct-2011 12:39
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TelstraClear: Hi all,

The ad about 1GB top-ups: InHome (cable) customers have had 1GB topups for some time. The advertising is about the fact that this method of top-up is now available to all customers. We feel this is a good deal in comparison to other providers who charge users a whole extra month size pack.



Good to see you finally have changed the stupid system where you'd use say 21GB and get charged for 30GB (3x 10GB) if you had chosen 10GB packs.

That was one of the reasons I moved off Telstraclear DSL a few years ago.

Also I'm sure it's just a funny coincidence that you have decided to made this change several months after Telecom started offering $2 per GB overage on their Total Home Broadband plans. Sealed

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Master Geek
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  Reply # 537479 25-Oct-2011 22:36
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The ad about 1GB top-ups: InHome (cable) customers have had 1GB topups for some time. The advertising is about the fact that this method of top-up is now available to all customers.


As someone on cable who only has 2GB topups, I've yet to see this. (Admittedly it's not the nuisance 10GB topups would be, but it's still incorrect - 1GB topups aren't available for the biggest plan tiers)

Roll on December, and hopefully not being charged 150% for additional data compared to adsl (my personal bugbear, probably even more than the more expensive you're-not-on-adsl plans).

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Uber Geek
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  Reply # 537974 26-Oct-2011 21:50
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TelstraClear: Hi all,

The ad about 1GB top-ups: InHome (cable) customers have had 1GB topups for some time. The advertising is about the fact that this method of top-up is now available to all customers. We feel this is a good deal in comparison to other providers who charge users a whole extra month size pack.
The pricing shown briefly on the screenshot of the email (a price was a requirement so that people don’t assume top-up packs are free) is the price that is relevant to most customers in most places in NZ. Cable pricing is not.

There are terms and conditions on the ad: “TelstraClear Residential and product specific terms and conditions apply”.

New plans for InHome (cable) customers: these have been approved and are in build now. We're hoping to have these ready in early December. 

Gary


Hi Gary,

I am sure it comes as no surprise that I do not agree with your point of view.

The ad does not make it clear that these fees are only for people using the Telecom Wholesale network.

The issue is that the ads are not only targeted at new potential users, but also existing users who are being given a perception that they pay less than they do.

I question that this is anti-competitive towards users in the cable areas as it suggests that they are getting a deal that they are not.  

Hence, when comparing their service offering with Telecom Retail, their perception, with out detailed checking, is that we are paying the same as the value being offered by Telecom.  When in fact, we are paying 50% higher prices.

This is a veiled attempt to keep customers from comparing the value of these current broadband plan with competitor as it presents that we are receiving a value we are not.

The Telstra Clear ad clearly shows $2 as a price on the screen and the audio at the time of the display says "Is that new?  They write to everyone like that..."

The key issue is that the audio statement is very clear - TelstraClear 'write to EVERYONE' when in fact their web site makes it quite clear that this is not true.  They only write to users who are being provided service over the Telecom Wholesale network.

D




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113 posts

Master Geek
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  Reply # 546910 18-Nov-2011 14:23
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Knock Knock!
Anybody home at Telstra. When are you going to announce data increase for cable customers?

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Uber Geek
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  Reply # 546920 18-Nov-2011 14:34
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nzfatmatt: Knock Knock!
Anybody home at Telstra. When are you going to announce data increase for cable customers?


Gary has publicly said that it will be December.

I've been hinted that news will come out on 28th.  I've been told plans are in test now.  I've been told we might get some pre-hints a bit closer to 28th but people won't say right now, it's clearly to far out still.






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


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  Reply # 546935 18-Nov-2011 15:11
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I hope so because I really don't want to move to get more data but I might have to. It's just that it's going to cause so much hassle if I move given I have no Telecom phone lines into the house at the moment. So the wiring costs are going to swamp any data savings for months.




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Ultimate Geek
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TelstraClear

  Reply # 549331 24-Nov-2011 12:10
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We have changed our InHome broadband (cable) pricing. There is a thread here: http://www.geekzone.co.nz/forums.asp?forumid=44&topicid=93582


In essence:

If you’re an InHome customer (ie, connected to TelstraClear by cable) you should get an email from us over the next day or two outlining pricing reductions to our plans.You’ll get more information later, but in general the changes are:

LightSpeed 40Gb plan was $69.95 now $65.95

LightSpeed 60Gb plan was $95.95 now $75.95

LightSpeed 90Gb plan was $139.95 now $95.95

LightSpeed 120Gb plan was $209.95 now $135.95

Bundles that include these broadband plans will have equivalent price reductions. The changes are effective from the date of your next billing period after 1 December.

There are no changes to lower LightSpeed plans (the 2G, 10G and 20G). Overage for all plans also remains unchanged.

This new pricing means you can stay on your current plan and save money, or move up to the next size data plan for the price you’re paying now. Remember that if you move to the 120G plan you’ll also have a 25Mb/s connection.

If you want to change your plan you can do it online after 1 December through ‘Customer Zone’ / ‘My Profile’ / ‘Order or Change Products’ (the orange button on the right after you’ve logged in).

Cheers, Gary

101 posts

Master Geek


  Reply # 549348 24-Nov-2011 12:29
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For those of us on the 40Gb plan can't move up to the 60Gb plan without paying more - you might want to be more careful in the words you use in your email out.

 
This new pricing means you can stay on your current plan and save money, or move up to the next size data plan for the price you’re paying now. Remember that if you move to the 120G plan you’ll also have a 25Mb/s connection.

Foo

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Ultimate Geek
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  Reply # 549351 24-Nov-2011 12:31
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pwapwap: For those of us on the 40Gb plan can't move up to the 60Gb plan without paying more - you might want to be more careful in the words you use in your email out.

 
This new pricing means you can stay on your current plan and save money, or move up to the next size data plan for the price you’re paying now. Remember that if you move to the 120G plan you’ll also have a 25Mb/s connection.


Ahhh, they do say "There are no changes to lower LightSpeed plans (the 2G, 10G and 20G)." which I think is pretty clear.

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Ultimate Geek
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  Reply # 549352 24-Nov-2011 12:31
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pwapwap: For those of us on the 40Gb plan can't move up to the 60Gb plan without paying more - you might want to be more careful in the words you use in your email out.

 
This new pricing means you can stay on your current plan and save money, or move up to the next size data plan for the price you’re paying now. Remember that if you move to the 120G plan you’ll also have a 25Mb/s connection.


Ditto for everyone under 40Gb too like me - why didn't 20Gb get any discount? (Would have been so bad if at least the overage was reduced) 

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