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8 posts

Wannabe Geek

Topic # 88737 22-Aug-2011 20:10
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I am a Naked Broadband customer in Hamilton. I am moving to a new place in september. Upon completing the deal, I called Vodafone in July to ensure that my broadband services would not be disrupted and that the move would ensure that I had full broadband waiting for me once I move.

I specified that the date of the move would be the 2nd of september.

This meant that a disconnection would occur at my current address on the 2nd of September and a new connection would be established at my new residence on the same day. I checked with the CSR and was told, 'No problem'.

The first inkling of problems was when I got billed for an early termination for the month of July. This was despite my new connection charge being waived as I would stay on for another 12 months (a decision I am seriously considering as you will find out); The early termination charge is still present and has not been removed despite me being told otherwise.

Without warning, on the 18th of August, my Broadband connection was disconnected.

I called up Vodafone 0800 438 448 and spoke to a CSR Ben. I was told there was a mistake and I would be reconnected on the 19th of August. I understand that people make mistakes so let this one go.

On the 19th, I get a call from Chorus telling me that they would be late reconnecting my broadband connection. I said ok, no problem and checked the address. To my disgust, they were going to reconnect me at my new address AND not my current address. I told the lady to reconnect me at my present address but she said a new job sheet needed to be done.

After work, I called Vodafone again and spoke to Felipe. I said the situation was unacceptable as I needed broadband over the weekend. A voucher was issued for a Vodem with a 2GB data for the weekend for me to do my work and that my broadband would be reconnected today the 22nd of August.

Today, I called Vodafone as there is still NO broadband connection. I spoke to another CSR Deevay and as I was clearly unhappy, I asked to be put through to a supervisor. The CSR informed me that the team leader Peter was on to it and would call me back within the next 2 hours to sort this mess out. That was at 14:08. It is now 20:13 and there has been no call from Vodafone.

So please vodafone, give me ONE good reason to remain a customer.

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  Reply # 510627 23-Aug-2011 14:11
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After that I would change ISP too.

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  Reply # 510642 23-Aug-2011 14:39
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We already have this under control


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