However the reality is CSR/helpdesk positions are low pay, high turnover and Telstraclear have earned a terrible reputation for customer service over time.
tasteywheat:sbiddle: This situation isn't unique - it just shows the problems that people face and the implications of poor internal wiring on DSL sync speeds with self installs.
The reality is that unless you have a master filter install statistically speaking you WILL suffer a drop in maximum DSL performance, the degree of this drop depends entirely on the state of your home wiring.
IMHO anybody who wants the best performance from their DSL should pay for a master filter to be installed, whether this is done by Chorus or a 3rd party. If you have an alarm this is a necessity.
That's great and knowing what I know now I will get that done. But, why wasn't this stated to me before getting the connection or during one of many support calls.
The promise of one thing and the delivery of only half that and the rather than turn around and say "We think your house wiring is faulty you'll need to get chorus to check it" they said "5Mbps ADSL2+ is a good connection for your location there's nothing more that can be done".
The thing that annoys me is that "5Mbps ADSL2+ is a good connection for your location" is a lie and I knew that it was.