Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
3888 posts

Uber Geek
+1 received by user: 163


  Reply # 515580 2-Sep-2011 10:54
Send private message

Ragnor: $5 on it being Slingshot shaping/traffic management/proxy issue....


Yes I'm sorry, but I don't quite follow what's going on here.

Is the OP a TelstraClear cable or dsl customer, or are they just moaning they're getting a problem and the content is hosted on servers feed to him via TelstraClear?

I'd like to see some traceroute prints to explain what the go is.

Ragnor that was my very next question, given that the problem happens later in the peace, is it a tracked connection management issue?

My routers can slow traffic based on counters on connections.  So as the download gets bigger it slows down.






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


1574 posts

Uber Geek
+1 received by user: 11


  Reply # 515581 2-Sep-2011 10:55
Send private message

Ragnor: $5 on it being Slingshot shaping/traffic management/proxy issue....


It looks like it could be.

I'm also on Slingshot and can't get TV3Ondemand to play at all. The ad plays fine, but after that the video just sits at the bitrate selection screen saying that there is an issue with the video.

TVNZ OnDemand plays fine however.

Tested on both Firefox 6 and Chrome 13.

BDFL - Memuneh
60605 posts

Uber Geek
+1 received by user: 11541

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 515585 2-Sep-2011 10:59
Send private message

DonGould: Is the OP a TelstraClear cable or dsl customer, or are they just moaning they're getting a problem and the content is hosted on servers feed to him via TelstraClear?


The OP is on Slingshot and 2degrees sometimes. He's not with TelstraClear, only the content is hosted with TelstraClear.
 




3888 posts

Uber Geek
+1 received by user: 163


  Reply # 515589 2-Sep-2011 11:03
Send private message

freitasm:
DonGould: Is the OP a TelstraClear cable or dsl customer, or are they just moaning they're getting a problem and the content is hosted on servers feed to him via TelstraClear?


The OP is on Slingshot and 2degrees sometimes. He's not with TelstraClear, only the content is hosted with TelstraClear.
 


Thanks FM. so we've fairly much ruled out that this is a telstra issue then, but more likely a local or isp issue.






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


190 posts

Master Geek
Inactive user


  Reply # 515606 2-Sep-2011 11:27
Send private message

Ragnor: $5 on it being Slingshot shaping/traffic management/proxy issue....


That was my guess aswell. Slingshot will tell him that its TCL's fault.. And the blame game starts.

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 515781 2-Sep-2011 15:33
Send private message

Hi all,

We've worked with Mediaworks and investigated this.

As many of you have suspected, the issue appears to be with the OP's ISP. The TelstraClear network and Mediaworks systems continue to operate as they should.

Gary



193 posts

Master Geek


  Reply # 546461 17-Nov-2011 13:21
Send private message

This is the same issue as per the Singshot thread in the other forum.

But, By only using connectivity between TelstraClear and Mediaworks as your test environment you havn't really troubleshootda nything.

TelstracClear runs the content service and mediaworks is the television network which the content integrates to their website with.....

But The test is only a test if done from external networks.... AFAIK even Telstra residential customers would most likely take a more direct route to the content than the generic user connecting from Xtra or Slingshot or Xnet or whatever. Unless you test from those - then no test.

190 posts

Master Geek
Inactive user


  Reply # 546462 17-Nov-2011 13:24
Send private message

slippers: This is the same issue as per the Singshot thread in the other forum.

But, By only using connectivity between TelstraClear and Mediaworks as your test environment you havn't really troubleshootda nything.

TelstracClear runs the content service and mediaworks is the television network which the content integrates to their website with.....

But The test is only a test if done from external networks.... AFAIK even Telstra residential customers would most likely take a more direct route to the content than the generic user connecting from Xtra or Slingshot or Xnet or whatever. Unless you test from those - then no test.


TCL cable here , Works fine no probs

8025 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

  Reply # 546515 17-Nov-2011 14:33
Send private message

Didn't the other thread establish that a certain range of Slingshot users were having routing issues to the server delivering the streaming content.

Whether this was at Telstraclear's end or Slingshots wasn't confirmed.

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 546534 17-Nov-2011 14:50
Send private message

Hi everyone,

Our network and the TV3 services continue to perform as expected. Any issues being experienced are outside our network and users will need to contact their own ISPs.

Cheers, Gary

Edit: this older thread referring to an issue with Flash settings may be helpful: http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=66782



1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.