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  Reply # 526394 27-Sep-2011 18:18
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The ones I've been given are: 203.96.152.4, 203.96.152.12

Wonder what the difference is, location?

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  Reply # 526427 27-Sep-2011 19:15
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thanks everyone will try now



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  Reply # 526899 28-Sep-2011 18:44
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Okay still just as slow, maybe even slower.

Google takes about 30 seconds to load when it does, if not, it just times out.

Youtube never works properly.

And I can't check my mail at yahoo.com.


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  Reply # 526950 28-Sep-2011 21:15
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Have you called tech support?




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  Reply # 527460 29-Sep-2011 22:26
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They never help with issues, just the "reset router" oh it still not working "maybe wait a couple minutes" usual crap

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  Reply # 527536 30-Sep-2011 08:52
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They don't say reset your router. They say we only support the configuration where the modem is plugged directly into the PC, please do that otherwise we won't help you.

Can you restate your problem, your setup (network setup, cable/ADSL, DNS servers), DNS servers in use, how many PCs you've tried, etc.




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  Reply # 527540 30-Sep-2011 09:03
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Perhaps that's the next step then...

- Take note of all your configuration (TelstraClear IP address, DNS, gateway)
- Unplug router and plug PC directly to modem
- Configure PC network adapter with TelstraClear information
- turn off modem for 15 minutes
- try again





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  Reply # 527559 30-Sep-2011 10:04
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Morning all...

I'm having issues with getting to www.westpac.co.nz for some strange reason that I've yet to get to the bottom of.

Like you guys I'm also having random problems with YouTube. I decided to have a bit of a YouTube session last night and ended up with just the spinning thing and waiting for ages.

So I don't think you're all going mad... there's randomness going on some where.... I thought it was just a problem in my network, but I'm getting less confident that it's my problem.







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  Reply # 527562 30-Sep-2011 10:05
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freitasm: - turn off modem for 15 minutes


FM why do you advise turning the modem off for that long?

As I understand it, the modem is just an ethernet bridge(?), what's you're reasoning for turning it off that long?  Can you please share your thoughts with us?  I'm quite interested in this one.






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  Reply # 527563 30-Sep-2011 10:06
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freitasm: westpac.co.nz loaded sub-second for me here.

Yes it's loading subsecond for me in Wellington, so it's not a westpac problem.  I'm just giving ppl the heads up that I'm seeing some strange issues as well.






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  Reply # 527564 30-Sep-2011 10:07
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This was explained before, a couple of times. The modem will just pass the MAC address of the device connected. The MAC address is stored in a table at the node, for up to 15 minutes and only one entry is allowed on that table.

The table timeout is something between 10 and 15 minutes.

If you swap a router for a PC, or another device, then the access will not work because the addresses don't match on the table. Leave it alone for 15 minutes to clear the table.





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  Reply # 527566 30-Sep-2011 10:10
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Thanks FM, I was wondering if that might have been it after I posted.




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  Reply # 527742 30-Sep-2011 15:46
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freitasm: This was explained before, a couple of times. The modem will just pass the MAC address of the device connected. The MAC address is stored in a table at the node, for up to 15 minutes and only one entry is allowed on that table.

The table timeout is something between 10 and 15 minutes.

If you swap a router for a PC, or another device, then the access will not work because the addresses don't match on the table. Leave it alone for 15 minutes to clear the table.



This is no longer the case, and you're able to have up to 10 simultaneous MAC Addresses at any one time.
This has been in place for quite some time now, due to the number of issues customers were having swapping between CPE's.

Cheers. 

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