Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

3 posts

Wannabe Geek

Topic # 9022 14-Aug-2006 16:53

I have now been with Telstra for 2 months. During this time i have had the following issues with them

1: Installation of TV and Phone:

Delayed 4 weeks, then due to "weather", a delay of another 2 weeks.

2: Television Quality

IMHO the quality of their digital service is not up to broadcast standard, and them calling it anything else is just a sham. I found the picture completey unwatcheable.

3: Picture quality possible remedy

I called TCL complaining about picture quality, they refered me to their installation company for a fix. The install contractors asked me to then call back TCl and ask for a "Special Cable Order". TCL had never heard of such an order. Back to square one. I demanded a tech to come and look at what i was seeing. This was duely booked.......

However. They called me back 4 hours later saying they were having "Network Issues" in the area at the time, and therefore would not be sending out a tech. I called them out on this, knowing all too well after alot of research into their compression problems that a network issue was not the fault here. They flat out refused to send anybody. I cancelled my TV on the spot.

4: Cancellation Issues

Or, i thought id cancelled it. My next bill arrived and lo and behold, i was still being billed for tv, even though id returned the equipment. I rang them and was told that this was due to their billing cycle, and i had to pay, and would be reimbursed at the next billing cycyle. The fact id cancelled before the start of the cycle didn't seem to register with them. I flat out refused to pay for something i wasn't using, they eventually reneged after 3 calls to them

5: Internet Install

We decided that we would get the net at home finally after lacking it for a few months. Again a 3 week wait for install
And today they are meant to be here (between 12:30 - 4:30 as stated on the nice card that came in the post, along with the tv magazine they still send us regardless (WE DONT HAVE TV DAMMIT!!!!!)

But they havent showed, looks like ill be waiting on their stupid phone system i have to talk to (worst idea in the world) to resolve another issue

In conclusion, TCL suck, Telecoms not much better, but I think they actually might be better than TCl which is saying something.

For all those considering the switch. DONT!!!!!!

Create new topic
939 posts

Ultimate Geek
+1 received by user: 16


  Reply # 43955 15-Aug-2006 01:01
Send private message

Regarding your hostile tone,while it may be, in your eyes atleast, the companies fault, remember when you ring TelstraClear the fault isn't caused by the person on the other end of the phone. 

If the installation was delayed at first 4 weeks and then another 2, I'm sure that you could have made an effort to have been rescheduled within the same [first] week. Polite persistence is the key. If you're talking about the wait between the time when you first rang TelstraClear and requested their services and the installation date, this is normal. I'm sure many other customers have experienced the same thing. I find it unlikely that an installation for a new customer would be delayed twice without some form of compensation [I was compensated when I was rescheduled for the next day].

With your digital TV problems, if the signal level recieved at your location was so low as to not give a clear/legible picture, thereby making TV "unwatcheable"[sic] the technician should have alerted you to this, and at the very least offered to install an amplifier if you had decided to proceed with the installation. Please also summarise your 'research' into the compression technology employed. I'm pretty sure that the picture quality is watchable, yes there are sometimes minor artifacts present, but this is negligible when Sky provides a similar level of quality.

The 3 week wait for cable modem installation is probably acceptable, while in your eyes, it may seem excessive, remember that the people who install the services are in demand, hance the wait, i'm quite sure that had you originally requested that internet services be part of your orignally-anticipated package, it would have been installed on day 1, like the rest of your services.

The TV Magazine would have been sent out to you automatically, as per their [TelstraClears'] billing cycle, which would explain why you have recieved one when you no longer subscribe to the TV service.

In short:

I'm not saying that you haven't had problems, I just think that you're over-reacting.

munchkin | Troll | Author | Artist | Citizen | Friend | Misanthrope

Join us in the Geekzone IRC channel!


All information contained in posts made by me shall be treated as PotatoZoo's own personal opinion unless otherwise specified.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47

Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25

New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48

Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48

Oppo R11s: high-end Android, budget price
Posted 27-Feb-2018 16:27

Samsung New Zealand introducing the Galaxy S9 and S9+
Posted 26-Feb-2018 07:00

Fujifilm X beats its best with new top of the range, high-performance camera
Posted 24-Feb-2018 14:05

One million kiwis affected by cybercrime
Posted 24-Feb-2018 13:58

New Zealanders want to engage with government online and via mobile apps
Posted 24-Feb-2018 13:56

Samsung launches Samsung Max
Posted 24-Feb-2018 13:52

CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43

Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27

2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21

Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.