Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


3 posts

Wannabe Geek


Topic # 9022 14-Aug-2006 16:53

I have now been with Telstra for 2 months. During this time i have had the following issues with them

1: Installation of TV and Phone:

Delayed 4 weeks, then due to "weather", a delay of another 2 weeks.

2: Television Quality

IMHO the quality of their digital service is not up to broadcast standard, and them calling it anything else is just a sham. I found the picture completey unwatcheable.

3: Picture quality possible remedy

I called TCL complaining about picture quality, they refered me to their installation company for a fix. The install contractors asked me to then call back TCl and ask for a "Special Cable Order". TCL had never heard of such an order. Back to square one. I demanded a tech to come and look at what i was seeing. This was duely booked.......

However. They called me back 4 hours later saying they were having "Network Issues" in the area at the time, and therefore would not be sending out a tech. I called them out on this, knowing all too well after alot of research into their compression problems that a network issue was not the fault here. They flat out refused to send anybody. I cancelled my TV on the spot.


4: Cancellation Issues

Or, i thought id cancelled it. My next bill arrived and lo and behold, i was still being billed for tv, even though id returned the equipment. I rang them and was told that this was due to their billing cycle, and i had to pay, and would be reimbursed at the next billing cycyle. The fact id cancelled before the start of the cycle didn't seem to register with them. I flat out refused to pay for something i wasn't using, they eventually reneged after 3 calls to them

5: Internet Install

We decided that we would get the net at home finally after lacking it for a few months. Again a 3 week wait for install
And today they are meant to be here (between 12:30 - 4:30 as stated on the nice card that came in the post, along with the tv magazine they still send us regardless (WE DONT HAVE TV DAMMIT!!!!!)

But they havent showed, looks like ill be waiting on their stupid phone system i have to talk to (worst idea in the world) to resolve another issue

In conclusion, TCL suck, Telecoms not much better, but I think they actually might be better than TCl which is saying something.

For all those considering the switch. DONT!!!!!!

Create new topic
939 posts

Ultimate Geek
+1 received by user: 16

Trusted

  Reply # 43955 15-Aug-2006 01:01
Send private message

Regarding your hostile tone,while it may be, in your eyes atleast, the companies fault, remember when you ring TelstraClear the fault isn't caused by the person on the other end of the phone. 

If the installation was delayed at first 4 weeks and then another 2, I'm sure that you could have made an effort to have been rescheduled within the same [first] week. Polite persistence is the key. If you're talking about the wait between the time when you first rang TelstraClear and requested their services and the installation date, this is normal. I'm sure many other customers have experienced the same thing. I find it unlikely that an installation for a new customer would be delayed twice without some form of compensation [I was compensated when I was rescheduled for the next day].

With your digital TV problems, if the signal level recieved at your location was so low as to not give a clear/legible picture, thereby making TV "unwatcheable"[sic] the technician should have alerted you to this, and at the very least offered to install an amplifier if you had decided to proceed with the installation. Please also summarise your 'research' into the compression technology employed. I'm pretty sure that the picture quality is watchable, yes there are sometimes minor artifacts present, but this is negligible when Sky provides a similar level of quality.

The 3 week wait for cable modem installation is probably acceptable, while in your eyes, it may seem excessive, remember that the people who install the services are in demand, hance the wait, i'm quite sure that had you originally requested that internet services be part of your orignally-anticipated package, it would have been installed on day 1, like the rest of your services.

The TV Magazine would have been sent out to you automatically, as per their [TelstraClears'] billing cycle, which would explain why you have recieved one when you no longer subscribe to the TV service.

In short:

I'm not saying that you haven't had problems, I just think that you're over-reacting.




munchkin | Troll | Author | Artist | Citizen | Friend | Misanthrope

Join us in the Geekzone IRC channel!

 


All information contained in posts made by me shall be treated as PotatoZoo's own personal opinion unless otherwise specified.

 


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.