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Topic # 91496 14-Oct-2011 11:15
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Ok, I'm interested to hear how others deal with 3rd parties.

Following getting a customers service installed in Hornby by Telstra, I now need to set up the router and configure their computers with usage meter etc.  All the normal obvious stuff.

Clearly this means I need all the customers provider details.

2 Decades ago I'd just get a standard letter of authority signed and all providers would accept this and I'd get all the relevant details.

Yesterday I struck the 'oh, no the customer will have to provide those details to you...'... well the customer has trouble sending emails let alone forwarding them.

Now it's all a bit stupid really isn't it, because as I'm their email vendor, I can just access the emails directly in the server... but that's not the point.  It's not really the appropriate way to do it.

This is why I always prefer to just deal with smaller providers, because I get a single point of contact, some one with a degree of trust (which you earn on both sides) and all this stupidness is side stepped.

But how do others manage these relationships and do they find they steer away from the bigger providers because it's more of a headake to deal with them?






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


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3888 posts

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  Reply # 536258 21-Oct-2011 20:10
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Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


 
 
 
 


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  Reply # 536263 21-Oct-2011 20:31
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DonGould:
Morph: http://www.legislation.govt.nz/act/public/1993/0028/latest/DLM296639.html

Its the law.


Oh give me strength!




There is a way around this, ask your customers to put your name as 'an authority' on their accounts.

You only need to do this once, and then you'll have full access but no responsibility.

Because of the 'no responsibility' part, draft a contract between your customer and yourself detailing who's responsible for what, ie your only responsible for any thing caused as a direct response to your actions.

Good luck. 

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  Reply # 536303 21-Oct-2011 22:28
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jjnz1:
DonGould:
Morph: http://www.legislation.govt.nz/act/public/1993/0028/latest/DLM296639.html

Its the law.


Oh give me strength!




There is a way around this, ask your customers to put your name as 'an authority' on their accounts.

You only need to do this once, and then you'll have full access but no responsibility.

Because of the 'no responsibility' part, draft a contract between your customer and yourself detailing who's responsible for what, ie your only responsible for any thing caused as a direct response to your actions.

Good luck. 


I honestly don't see what your issue is here?

From what i have read from here and the other thread:

You ask in the forums for someone from TelstraClear to call

TelstraClear Calls

You get said info for this person

Person calls in and Signs up

You then Get back in touch with TelstraClear to ask for information . Get told no , then make this post

What jjnz1 has said is correct you can have that done IF the account holder wants you to have authority on the account.

I mean its the same as being a mechanic , going to a car yard scoping a car and talking with the salesman , people buy said car , you go back to the car yard and demand keys as you fix it...

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