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Reply # 45533 5-Sep-2006 23:32
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mikman: VF should take the hit and that will be motivation to improve the system.


Why? Vodafone never said they where offering free txt, and from time to time real time billing doesn’t always occur. If you silly enough to believe the hoax txt and take advantage of that, then you should pay.

In regard to paying, the best thing to-do, if its possible I'm not sure, is for Vodafone to issue an IOU of the amount owing, then they can ensure a proportion of users will make payment.


I'm with Vodafone on this one.

And just a side note, if the 'txt' was from Vodafone, don’t they usually tell customers to call a 3 digit number for more information?








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  Reply # 45535 5-Sep-2006 23:48

Yes all promotions come with a shortcode fully explaining the promotion and listing the T&C for it

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  Reply # 45552 6-Sep-2006 13:10
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So all someone needs to do to throw a spanner in vodafones works is to take a recent text, like the one offering double the topup, and sent that to people with vodafone as the sender which the recording when you call the short code says to check for, then people will assume its legit since it all looks good and inundate vodafone with complaints when they dont get their free topup in a few days as the recording said. If they still have the message on there sim then they would have reasonable grounds to expect to get it out of VF, do you think that vodafone would be saying the same thing if that was to happen?  




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Reply # 45554 6-Sep-2006 14:36
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You should always call the short code to check the terms of the promo, or visit the Vodafone website.







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  Reply # 45555 6-Sep-2006 15:17
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nzbnw: You should always call the short code to check the terms of the promo, or visit the Vodafone website.
Shhh.... Logic overwhelming!




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  Reply # 45557 6-Sep-2006 16:09
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nzbnw:

mikman: VF should take the hit and that will be motivation to improve the system.


Why? Vodafone never said they where offering free txt, and from time to time real time billing doesn’t always occur. If you silly enough to believe the hoax txt and take advantage of that, then you should pay.

In regard to paying, the best thing to-do, if its possible I'm not sure, is for Vodafone to issue an IOU of the amount owing, then they can ensure a proportion of users will make payment.


I'm with Vodafone on this one.

And just a side note, if the 'txt' was from Vodafone, don’t they usually tell customers to call a 3 digit number for more information?



Sorry mate but not everyone is aware of how Vodafone usually do things like you seem to be.

Vodafones real time billing is always screwing up, sometimes my account credits are 3 to 5 days old. And when Vodafone does screw up, why should customers suffer?

Vodafone should take the wrap for their own screw ups, thats why Vodafone should absorb the cost!!

Fair enough their systems can't always run perfectly 24/7 forever, but when they do break down.... its their fault, so their loss, NOT customers loss!!

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  Reply # 45560 6-Sep-2006 16:57
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simon_nz90:
Vodafones real time billing is always screwing up, sometimes my account credits are 3 to 5 days old. And when Vodafone does screw up, why should customers suffer?


How are customer suffering from Vodafone's system being down?

The only reason customers are "suffering" is because they were stupid enough to forward messages hundreds of thousands of times saying that Friday was a free txt day. Being dumb is not Vodafone's problem.

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  Reply # 45568 6-Sep-2006 18:27
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simon_nz90:Sorry mate but not everyone is aware of how Vodafone usually do things like you seem to be.

Vodafones real time billing is always screwing up, sometimes my account credits are 3 to 5 days old. And when Vodafone does screw up, why should customers suffer?

Vodafone should take the wrap for their own screw ups, thats why Vodafone should absorb the cost!!

Fair enough their systems can't always run perfectly 24/7 forever, but when they do break down.... its their fault, so their loss, NOT customers loss!!


Vodafones prepaid terms and conditions:
(a) While we will do our best to provide quality services, because of the nature of
mobile telecommunications it is impossible to provide a fault-free service and the
quality and coverage of the services depends partly on your mobile phone, partly on
our network and partly on other providers and telecommunications networks to
which our network is connected or connects.


The customers used the service, they're not being overcharged - they are paying what they've used....




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  Reply # 45576 6-Sep-2006 21:08

(a) You must have a current Connection Agreement, and if that Connection Agreement relates to pre-pay services, then you must have a credit balance in order to be able to use the Messaging service;


Just for interests sake it also states this under Text and PXT Messaging (together "Messaging")

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  Reply # 45577 6-Sep-2006 21:18
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sbiddle:
simon_nz90:
Vodafones real time billing is always screwing up, sometimes my account credits are 3 to 5 days old. And when Vodafone does screw up, why should customers suffer?


How are customer suffering from Vodafone's system being down?

The only reason customers are "suffering" is because they were stupid enough to forward messages hundreds of thousands of times saying that Friday was a free txt day. Being dumb is not Vodafone's problem.


Simple anwser my friend, by being charged for a service they thought was free. - thats how!

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  Reply # 45578 6-Sep-2006 21:20
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cokemaster:
simon_nz90:Sorry mate but not everyone is aware of how Vodafone usually do things like you seem to be.

Vodafones real time billing is always screwing up, sometimes my account credits are 3 to 5 days old. And when Vodafone does screw up, why should customers suffer?

Vodafone should take the wrap for their own screw ups, thats why Vodafone should absorb the cost!!

Fair enough their systems can't always run perfectly 24/7 forever, but when they do break down.... its their fault, so their loss, NOT customers loss!!




Vodafones prepaid terms and conditions:

(a) While we will do our best to provide quality services, because of the nature of

mobile telecommunications it is impossible to provide a fault-free service and the

quality and coverage of the services depends partly on your mobile phone, partly on

our network and partly on other providers and telecommunications networks to

which our network is connected or connects.




The customers used the service, they're not being overcharged - they are paying what they've used....



My agruement is not that if the customer has credit, they shouldnt have to pay for what used, its if they didnt have credit, they shouldnt have to pay for it because its PREPAY, meaning the customer has the security of nto going into debt.....!

And not everyone knows the t and c's off by heart, sorry.

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  Reply # 45579 6-Sep-2006 21:24
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simon_nz90:
sbiddle:
simon_nz90:
Vodafones real time billing is always screwing up, sometimes my account credits are 3 to 5 days old. And when Vodafone does screw up, why should customers suffer?


How are customer suffering from Vodafone's system being down?

The only reason customers are "suffering" is because they were stupid enough to forward messages hundreds of thousands of times saying that Friday was a free txt day. Being dumb is not Vodafone's problem.


Simple anwser my friend, by being charged for a service they thought was free. - thats how!


But the only reason they thought it was free was because they read a txt a friend sent them. Vodafone didn't tell them it was free.

If your friends sent you a txt telling you to go and jump in front on a bus would you?


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  Reply # 45580 6-Sep-2006 21:27
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sbiddle:
simon_nz90:
sbiddle:
simon_nz90:
Vodafones real time billing is always screwing up, sometimes my account credits are 3 to 5 days old. And when Vodafone does screw up, why should customers suffer?


How are customer suffering from Vodafone's system being down?

The only reason customers are "suffering" is because they were stupid enough to forward messages hundreds of thousands of times saying that Friday was a free txt day. Being dumb is not Vodafone's problem.


Simple anwser my friend, by being charged for a service they thought was free. - thats how!


But the only reason they thought it was free was because they read a txt a friend sent them. Vodafone didn't tell them it was free.

If your friends sent you a txt telling you to go and jump in front on a bus would you?




That is a rather incomparable analogy.

I could say something as equally as incomparable - "if your friend texted you asking you out for a beer, would you act on it?"


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  Reply # 45587 6-Sep-2006 23:15
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simon_nz90: Simple anwser my friend, by being charged for a service they thought was free. - thats how!


*simon_nz90*, just excuse me while I go off on a tangent, and I apologise in advance no offence is meant, in any form.

***TANGENT***
Everyone, Vodafone are offering free calls!! Call any one any where and Vodafone won’t charge you, txt's are half price to Telecom and only 5cents to Vodafone numbers during weekdays!! *** END TANGENT***

Now back to topic, hypothetically you are saying Simon, that for every hoax that is distributed, Vodafone should honour it. I highly doubt the will honour the above.

People need to wake up and smell the coffee, unless the Telco says it; don’t believe it, because you will have nothing to fall back on.  If it sounds too good to be true, it probably is...








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Reply # 45588 6-Sep-2006 23:53
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If people believe the hoax texts and waste a lot of credit texting each other thinking its free then thats their fault and should pay for it!

What i think really sucks is people running out of credit and then finding they can still use services like texting etc and then getting charged for it next time they top up. Prepaid users have a reasonable expectation that when they run out of credit they will not be able to use those services. If Vodafones billing system breaks down and lets people keep using those services then it is not the fault of the customer.

Most of the time prepaid customers are unaware when they have run out of credit so if something is messed up then they will keep texting as they think they still have credit. To charge them for that is unfair. You cannot retroactively charge PRE-paid customers for a glitch in the system which allows people to keep using services they expect to be shut off as soon as they are out of credit.

Vodafone should take the hit on this one and sort out their system.

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