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Professional Forum Lurker
BuzzLightyear: When you look at this from an employer perspective one of the arguments for off shoring is that lack of skilled local talent to be able to be employed in roles here. In fact, if you look at most call centre / helpdesk arrangements they will be largely filled with an immigrant work force. I also loathe dealing with off shore call centres but I not convinced that we have all the talented people needed in NZ to fill all the helpdesk roles required without some more serious investment in training or upskilling. It may be generalising to think all these companies are being evil and sending the work off shore.
BuzzLightyear: I'm not sure if it would be easier or more efficient to train a native english speaker to learn a technical skill vs training a technically skilled person to learn English. However, the natives (or local) will give a far better customer experience. My point was do we have the appropriately ready people in NZ to step into these roles and do we invest in training them?
Training and upskilling the local should be the focus but if a company is looking for a quick win this may seem on the surface to be more costly.
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