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Topic # 93877 1-Dec-2011 08:01
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Can't get on the web at home, can't make a call out at home as "account is suspended', support number is overloaded?
Anyone  else getting these issues or able to shed any light?
 

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  Reply # 552083 1-Dec-2011 08:06
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Appears to be some web issues at present, the teams are looking at it at ?...I'm In a airport at so no real time info at present




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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  Reply # 552085 1-Dec-2011 08:09
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Found the following Tweet, seems like a ^^%**# up of the highest order

bigreddognz Andrew McIlroy

Thanks to my ISP will be a quiet morning. How do you 'accidently' suspend all your customers' accounts #xnet?

xpd

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  Reply # 552088 1-Dec-2011 08:34
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Maybe they all got copyright notices.....




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  Reply # 552089 1-Dec-2011 08:39
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"Maybe they all got copyright notices..... "

Or maybe just practising :)

Message up on their phone now, due to an "internal issue" some accounts were accidently suspended and we are working through resolving the issue.

I think a few people in their internal team are going to having an uncomfortable and long day



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  Reply # 552100 1-Dec-2011 09:05
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Haha the WxC billing/account team strike again!





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WorldxChange

  Reply # 552112 1-Dec-2011 09:19
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Yes correct and we humbly apologise , a number of accounts suspended this morning at 3.00am through a automated process.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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  Reply # 552114 1-Dec-2011 09:21
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Hi maverick, what is the ETA on a restore?

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WorldxChange

  Reply # 552118 1-Dec-2011 09:24
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Internet and VFX were done by 8.00am, Most Toll customers should all complete the remaining should be within the next 30 to 60 minutes,




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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  Reply # 552128 1-Dec-2011 09:33
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  Reply # 552132 1-Dec-2011 09:38
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Hey, my wife couldn't check facebook this morning, it was a disaster...


Am pleased is being resolved quickly, but I would appreciate if WXC could be a bit more transparent about how widespread this outage was, reading the webpage it suggests it was only a dozen or so, the could also have updated the website a lot quicker, 9:30am before an update was posted for an outage that happened at 3:00am is not acceptable, most people now have multiple channels for web access so updating the web page quickly would help

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  Reply # 552141 1-Dec-2011 09:51
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Understand , I don't think the issue became apparent until around 7.30 and someone forgot to get the info up to the Website in a timely manner, normally I chase this up but unfortunately I was not in the office but that is no excuse and yes not acceptable, it is my responsibility for it not being there and I apolagise for that.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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  Reply # 552145 1-Dec-2011 09:57
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maverick: Understand , I don't think the issue became apparent until around 7.30 and someone forgot to get the info up to the Website in a timely manner, normally I chase this up but unfortunately I was not in the office but that is no excuse and yes not acceptable, it is my responsibility for it not being there and I apolagise for that.


I'd be a new customer!  :)

That is totally the best attitude I love to see.  Things break, I've done it many times. 

I hate pr spin about dedication and blar blar...  I love it when a tech is just honest and says 'hey, sorry guys..."






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  Reply # 552155 1-Dec-2011 10:50
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DonGould:
maverick: Understand , I don't think the issue became apparent until around 7.30 and someone forgot to get the info up to the Website in a timely manner, normally I chase this up but unfortunately I was not in the office but that is no excuse and yes not acceptable, it is my responsibility for it not being there and I apolagise for that.


I'd be a new customer!  :)

That is totally the best attitude I love to see.  Things break, I've done it many times. 

I hate pr spin about dedication and blar blar...  I love it when a tech is just honest and says 'hey, sorry guys..."




I agree with this, services do break all the time and if it is to often for my liking then I simply take my business elsewhere. Appreciate the honest response  does more for pr than spin..

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  Reply # 552204 1-Dec-2011 12:02
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Appreciate the update Phil.  It was strange not being able to make calls this morning.

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  Reply # 552264 1-Dec-2011 13:31
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Glad VFX was sorted so quickly, looks like we didn't notice any impact at the office - if it'd run much past 8am I'm sure there'd have been much wailing and gnashing of teeth. Big ups for admitting the muckup and being straight up on the whole thing.




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