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818 posts

Ultimate Geek
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  Reply # 553120 3-Dec-2011 16:01
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stocksp: Come on TC - time to admit you screwed up and stop this Now!


Wait until end of weekend with slow speeds = bad press
Stop it now = even worse press plus people still using it thinking its unmetered 

4974 posts

Uber Geek
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  Reply # 553123 3-Dec-2011 16:05
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stocksp: Come on TC - time to admit you screwed up and stop this Now!


How have they screwed up? Screwing up would be offering the unmeasured service and having it crash completely which is clearly not the case. Or actually billing for it(!).

What we have here is a community of techno savvy folks (mainly) who are seeing the manifestations of the offer and making comments on it.  And despite what people might want to think, this community is a small subset of the TCL customer base. What I would find intereting if their call centre were flooded with calls complaining about slow performance but no such data has been released here.

And this provides data for TCL on their bandwidth requirements should they ever move to an unlimited model.




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Samsung 4K player, Google Chromecast

 


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https://plus.google.com/+laurencechiu

 

 


 
 
 
 


191 posts

Master Geek
+1 received by user: 14


  Reply # 553124 3-Dec-2011 16:07
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stocksp: Come on TC - time to admit you screwed up and stop this Now!

 


 
I am getting great value out of the free data weekend - about 180GB extra for free!

I will think twice before condemning this trial as a failure...

2 posts

Wannabe Geek


  Reply # 553125 3-Dec-2011 16:14
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Yep, it's pretty terrible...



497 posts

Ultimate Geek
+1 received by user: 19


  Reply # 553127 3-Dec-2011 16:15
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Skillie: I am getting great value out of the free data weekend - about 180GB extra for free!

I will think twice before condemning this trial as a failure...


As I say, the only thing this is doing is giving opportunities for people who aren't prepared to pay for what they use to take take take, and those of us who'd just like to be able to use what we pay for can't! Seems like you're a prime example as your greed has meant others are having poor service this weekend

497 posts

Ultimate Geek
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  Reply # 553128 3-Dec-2011 16:24
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So suggestions of calling TelstraClear to tell them about my experiences of poor service go nowhere either as when I select the option for technical assistance I just get a recorded message saying they are having some problems with their high speed (hah!) internet service and then just get sent back to the options! Funny how their 'service status' page says 'no known problems'! 

3889 posts

Uber Geek
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  Reply # 553129 3-Dec-2011 16:25
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Teeps:
Skillie: I am getting great value out of the free data weekend - about 180GB extra for free!

I will think twice before condemning this trial as a failure...


As I say, the only thing this is doing is giving opportunities for people who aren't prepared to pay for what they use to take take take, and those of us who'd just like to be able to use what we pay for can't! Seems like you're a prime example as your greed has meant others are having poor service this weekend


I could counter by suggesting that Telstra just wants all the customers.  It's clearly not happy to just provide a better quality service and understand its market segment but wants to change it's market profile and target a different customer set that is currently somewhere else.

Or...  perhaps the focus is the opposite and they're attempting to educate their users about the benefit of their service so they'll stop loosing customers to competitors who are already delivering these kinds of services?






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191 posts

Master Geek
+1 received by user: 14


  Reply # 553130 3-Dec-2011 16:25
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Teeps:
Skillie: I am getting great value out of the free data weekend - about 180GB extra for free!

I will think twice before condemning this trial as a failure...


As I say, the only thing this is doing is giving opportunities for people who aren't prepared to pay for what they use to take take take, and those of us who'd just like to be able to use what we pay for can't! Seems like you're a prime example as your greed has meant others are having poor service this weekend


I don't agree with your statement - firstly - it is a theoretical data bonus of 180GB at an avg of 8.4Mbps (see earlier post) - if I knew what to grab I could have scored - but more more importantly, like you I only use what I pay for, and even with my normal download speed halved, I believe this trial still worthwhile.

3889 posts

Uber Geek
+1 received by user: 164


  Reply # 553131 3-Dec-2011 16:27
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Teeps: So suggestions of calling TelstraClear to tell them about my experiences of poor service go nowhere either as when I select the option for technical assistance I just get a recorded message saying they are having some problems with their high speed (hah!) internet service and then just get sent back to the options! Funny how their 'service status' page says 'no known problems'! 


Facebook, Twitter, Geekzone, Trademe, there's plenty of ways to communicate with Telstra... phones are such an out dated method ;)






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


6341 posts

Uber Geek
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  Reply # 553133 3-Dec-2011 16:29
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Teeps: So suggestions of calling TelstraClear to tell them about my experiences of poor service go nowhere either as when I select the option for technical assistance I just get a recorded message saying they are having some problems with their high speed (hah!) internet service and then just get sent back to the options! Funny how their 'service status' page says 'no known problems'! 

I was able to get through earlier but I went to "report a fault" rather than "technical assistance".

3889 posts

Uber Geek
+1 received by user: 164


  Reply # 553134 3-Dec-2011 16:37
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9. l3-peer.tlot03.pr.reach.com 9.6% 73307 319.0 321.6 149.4 3214. 84.4
10. vlan70.csw2.losangeles1.level3.net 7.5% 73307 314.5 322.1 151.7 3338. 85.5
11. ae-72-72.ebr2.losangeles1.level3.net 7.4% 73307 359.8 339.6 167.2 3306. 85.0

Still a bonkers amount of packet loss into Level3, but as you can see below, the fog is starting to lift on the local speed...

Last Result:
Download Speed: 4402 kbps (550.3 KB/sec transfer rate)
Upload Speed: 1056 kbps (132 KB/sec transfer rate)
Latency: 15 ms
Saturday, 3 December 2011 4:37:28 p.m.


I was pulling 2/2 while doing this test, though I suspect ssh must have backed off a bit to allow me to push the upload test.

Perhaps users have done their back ups or just give up hammering it with the slower speeds or got all the random stuff they thought of until the next time.




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


497 posts

Ultimate Geek
+1 received by user: 19


  Reply # 553136 3-Dec-2011 16:45
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Behodar: I was able to get through earlier but I went to "report a fault" rather than "technical assistance".


Just called and reported it as a fault and got to speak to someone. He was very helpful and checked my connection etc and said everything was working but has noted there have been a lot of problems in Hataitai and told I will just going to have to sit it out and wait until Monday or until the novelty wears off!

 

113 posts

Master Geek
+1 received by user: 12


  Reply # 553139 3-Dec-2011 16:55
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If people have a look at the Youtube MySpeed that will be interesting over time. The weekend hasn't kicked in yet, but the Your ISP speedup to the 1st not sure if it's US or NZ time has dropped below the speed over the past month.

http://www.youtube.com/my_speed



13580 posts

Uber Geek
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  Reply # 553144 3-Dec-2011 17:17
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I am getting close to dial speed. Not happy.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


3889 posts

Uber Geek
+1 received by user: 164


  Reply # 553146 3-Dec-2011 17:21
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KiwiNZ: I am getting close to dial speed. Not happy.


Time to get a mobile.  I can pull 2/2 on my mobile.






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


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