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3889 posts

Uber Geek


  # 553196 3-Dec-2011 18:58
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adrianj:  does anyone know where or to whom i can complain? 


http://www.telstraclear.co.nz/company-info/complaints.cfm






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


8 posts

Wannabe Geek


# 553197 3-Dec-2011 18:58
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As a new subscriber in Johnsonville, I am devastated to find not only is my "broadband" slow but cable SKY is also affected. I want to add my name to the list of complaints about lack of service. Fortunately we are still in the 7 day cooling off period and may go back to Telecom after this fiasco.

 
 
 
 


8 posts

Wannabe Geek


  # 553198 3-Dec-2011 19:01
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Speedtest.net shows download speed of 1.43 Mbps and upload of 2.03 Mbps. Its been like this all day

500 posts

Ultimate Geek


  # 553199 3-Dec-2011 19:03
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Essem: Speedtest.net shows download speed of 1.43 Mbps and upload of 2.03 Mbps. Its been like this all day


Hopefully unless TelstraClear decide to have another stupid weekend like this you shouldn't have these problems on a day to day basis 

191 posts

Master Geek


# 553200 3-Dec-2011 19:05
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Teeps:
Skillie:
geeksonwheels: TelstraClear's advertisements claim that "customers will be able to Skype as much as they want!" during this free broadband weekend promotion. So... has anyone actually managed to have a successful skype video call with someone overseas this weekend?
 

Yes - I am on Skype at the moment...


I think you have already proved that you are not one of the people affected so wasn't much point in replying really! 


I have empathy for your situation in Hataitai - I hope it gets resolved soon.  In the meanwhile, I will continue to participate in this discussion, because I can Smile

190 posts

Master Geek
Inactive user


  # 553201 3-Dec-2011 19:06
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Speeds will go back to normal at 12pm sunday night or earlier

42 posts

Geek


  # 553202 3-Dec-2011 19:06
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DonGould:
adrianj:  does anyone know where or to whom i can complain? 


http://www.telstraclear.co.nz/company-info/complaints.cfm




thanks Don 

 
 
 
 


500 posts

Ultimate Geek


  # 553203 3-Dec-2011 19:07
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Skillie: I have empathy for your situation in Hataitai - I hope it gets resolved soon.  In the meanwhile, I will continue to participate in this discussion, because I can Smile


That is fine, but if you could qualify your posts with where you are it would be helpful as with the way you post it seems you are trying to undermine the fact that others have a problem 

190 posts

Master Geek
Inactive user


  # 553204 3-Dec-2011 19:07
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geeksonwheels: TelstraClear's advertisements claim that "customers will be able to Skype as much as they want!" during this free broadband weekend promotion. So... has anyone actually managed to have a successful skype video call with someone overseas this weekend?


ahh GOW aint heard your name for a while.. Hows things going Laughing 

42 posts

Geek


  # 553205 3-Dec-2011 19:14
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Teeps:
Essem: Speedtest.net shows download speed of 1.43 Mbps and upload of 2.03 Mbps. Its been like this all day


Hopefully unless TelstraClear decide to have another stupid weekend like this you shouldn't have these problems on a day to day basis 


until the next time they do this all you can eat cr@p without investing in the infrastructure 

191 posts

Master Geek


  # 553206 3-Dec-2011 19:15
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Teeps:
Skillie: I have empathy for your situation in Hataitai - I hope it gets resolved soon.  In the meanwhile, I will continue to participate in this discussion, because I can Smile


That is fine, but if you could qualify your posts with where you are it would be helpful as with the way you post it seems you are trying to undermine the fact that others have a problem 


No worries. As stated earlier, I acknowledge that some areas are experiencing slow speeds - however, it is not the situation in Kapiti. 

500 posts

Ultimate Geek


  # 553207 3-Dec-2011 19:16
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adrianj:
Teeps:
Essem: Speedtest.net shows download speed of 1.43 Mbps and upload of 2.03 Mbps. Its been like this all day


Hopefully unless TelstraClear decide to have another stupid weekend like this you shouldn't have these problems on a day to day basis 


until the next time they do this all you can eat cr@p without investing in the infrastructure 


The minute I see that they are doing this again I will be on the phone to them insisting I am not included and insisting my speeds aren't affected  

2 posts

Wannabe Geek


  # 553213 3-Dec-2011 19:34
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Teeps:
adrianj:
Teeps:
Essem: Speedtest.net shows download speed of 1.43 Mbps and upload of 2.03 Mbps. Its been like this all day


Hopefully unless TelstraClear decide to have another stupid weekend like this you shouldn't have these problems on a day to day basis 


until the next time they do this all you can eat cr@p without investing in the infrastructure 


The minute I see that they are doing this again I will be on the phone to them insisting I am not included and insisting my speeds aren't affected  


You're generous... the minute I see them doing this again, I will be looking for another provider.

I know it's First World Problems but seriously, they've ruined my entire weekend. A friend of mine is competing in an international Starcraft 2 tournament this weekend, and thanks to my sub-20KB/sec download speeds, I can't even watch him.

8 posts

Wannabe Geek


  # 553221 3-Dec-2011 19:44
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Is anyone else having issues with Telstra Sky too? Or is my Sky issue unrelated to the download overload?

31 posts

Geek


  # 553222 3-Dec-2011 19:46
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Kapiti here (Waikanae Beach) with InHome Cable

Choosing Wellington as server:



Letting it choose for me:



And that's with apparently 15/2

YouTube is basically impossible and my newsgroups which usually max out my connection at 2MBps are running about 800KBps

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