[TelstraClear] How was your TelstraClear performance during free data weekend

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] How was your TelstraClear performance during free data weekend

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130 posts

Master Geek

#553390 4-Dec-2011 10:00

The speed I'm getting in Paraparaumu is currently 2 up, 2 down. Browsing seems to be just about normal. However, my sons have made the decision to go out skateboarding instead of sitting in front of a screen.

It's not all bad news then. :-)

AliExpress

Shop now on AliExpress (affiliate link).

Teeps

501 posts

Ultimate Geek

#553392 4-Dec-2011 10:04

Shadbolt: I must confess that I'm a bit confused as to why people are painting TelstraClear as callous, outrageous, moronic, illegal gits for actually TRYING to do, for once, what people have been clamouring for - "all you can eat" broadband.

Be careful what you wish for.

I haven't read those words from anyone, seems your are trying to drum up a bit of conflict here!

Yes, we would all like to have true a 'all you can eat' service, but this isn't the way to do it if the network cannot cope, and anyone with a bit of foresight could have predicted that offering a weekend of free data would stress the network to beyond capacity and some people would suffer. I think it is unacceptable to think it is ok that some people should suffer and not be able to use a service that they pay for so a majority can have something for free. If people paid for the service that they required they would not need to go mad on a weekend when there was free data. If their cap is low why do they feel the need to use so much more data this weekend than they normally use and pay for? Just seems like greed to me!

I pay TC for 60GB per month, which is all I need, I don't need a free data weekend to top that up, all I would like is to be able to use the data I PAY for.

If TC do provide an 'all you can eat' service, don't expect it to only be for the cost on a 5GB/month allowance, customers will be paying for the privilege.

figjam

2 posts

Wannabe Geek

#553396 4-Dec-2011 10:13

sbiddle: I can guarantee to you now that backhaul will not the issue. The way DOCSIS works is the issue.

If you want to do some light reading check out how DOCSIS works. It's a shared access medium a across a node (not a auburb as there are around 100 nodes in the Wgtn region), and has a finite capacity, so if you have lots of people on a single node that are heavy users speed will be impacted. This differs from DSL which is not a shared medium.

DOCSIS3 improves on this with channel bonding which also greatly improves the maxium speeds that can be offered.

This is well worth a read as well: Bufferbloat: Dark Buffers in the Internet http://queue.acm.org/detail.cfm?id=2071893

Shadbolt

130 posts

Master Geek

#553402 4-Dec-2011 10:28

Teeps:
Shadbolt: I must confess that I'm a bit confused as to why people are painting TelstraClear as callous, outrageous, moronic, illegal gits for actually TRYING to do, for once, what people have been clamouring for - "all you can eat" broadband.

Be careful what you wish for.

I haven't read those words from anyone, seems your are trying to drum up a bit of conflict here!

Not at all. There have been several comments that Telstra has been wrong to mess up some users in this way, a call to "stop it now", and mattbush's comment from last night of, "If TCL marketers want to do this they should ensure they have paid for enough international band width...this is just crazy and must almost go against some consumer type laws as TCL have done this deliberately knowing they will affect a lot of their customer detrimentally"

That was the comment about "illegal" to which I was referring.

I'm looking forward to any post-event comment from Telstra's Gary. I'm hoping that he will share with us what the top brass at Telstra think was right and wrong.

Teeps

501 posts

Ultimate Geek

#553405 4-Dec-2011 10:41

Shadbolt: That was the comment about "illegal" to which I was referring.

But you also said that people had painted TC as "callous, outrageous, moronic, illegal gits" and only gave an example of one of those words.

I dont know of the legality, but do you think it is right for a company to effectively take away a service that someone has paid for to provide a service to others? If you went into a coffee shop and paid for a coffee and was just about to drink it and someone else came in and the owner gave your coffee to another customer who only bought a biscotti and left you with only the spillage left on the table to lick up would you think that is fair and legal? I wouldn't!

Tockly

345 posts

Ultimate Geek

#553406 4-Dec-2011 10:46

My speeds have died big time...

Taken on the 29/11
29/11

And then this morning...
04/12

Shadbolt

130 posts

Master Geek

#553411 4-Dec-2011 10:49

Teeps: I dont know of the legality, but do you think it is right for a company to effectively take away a service that someone has paid for to provide a service to others? If you went into a coffee shop and paid for a coffee and was just about to drink it and someone else came in and the owner gave your coffee to another customer who only bought a biscotti and left you with only the spillage left on the table to lick up would you think that is fair and legal? I wouldn't!

I like your analogy, and I do see what you mean! I'd rather see it as the other customer grabbing your coffee, and the barista not stopping them.

Questor

31 posts

Geek

#553412 4-Dec-2011 10:49

Having a terrible time this morning, video streaming especially

http://teevox.com/#/sc/naslseasontwo

A Starcraft 2 tournament going on atm - pauses every 10 seconds, and TCPView shows me downloading from the site at less than 300KBps - usually I can get 1.5MBps from there, even when the site is super overloaded

quickymart

13722 posts

Uber Geek

ID Verified

#553413 4-Dec-2011 10:50

Shadbolt: I'm looking forward to any post-event comment from Telstra's Gary. I'm hoping that he will share with us what the top brass at Telstra think was right and wrong.

I imagine that any official comment from TCL (no disrespect to Gary/Tim) around the free weekend would be along the lines of "it was really popular, wasn't it? A couple of customers experienced issues however..."
Trust me, I worked for them, I know what sort of communication to expect from their Marketing department...

DoomlordVekk

129 posts

Master Geek

Trusted

#553414 4-Dec-2011 10:51

freitasm: Typical Tragedy of Commons...

MF, you're starting to sound like a certain ex-CEO of a large Research and Education network provider...

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter – British Airways

The views expressed here are my own and are not reflective of other organisms or organisations.

Teeps

501 posts

Ultimate Geek

#553418 4-Dec-2011 10:58

Shadbolt:
Teeps: I dont know of the legality, but do you think it is right for a company to effectively take away a service that someone has paid for to provide a service to others? If you went into a coffee shop and paid for a coffee and was just about to drink it and someone else came in and the owner gave your coffee to another customer who only bought a biscotti and left you with only the spillage left on the table to lick up would you think that is fair and legal? I wouldn't!

I like your analogy, and I do see what you mean! I'd rather see it as the other customer grabbing your coffee, and the barista not stopping them.

Maybe, but the barista was the one who suggested he could take it ;-)

DoomlordVekk

129 posts

Master Geek

Trusted

#553420 4-Dec-2011 11:02

Shadbolt:
Teeps: I dont know of the legality, but do you think it is right for a company to effectively take away a service that someone has paid for to provide a service to others? If you went into a coffee shop and paid for a coffee and was just about to drink it and someone else came in and the owner gave your coffee to another customer who only bought a biscotti and left you with only the spillage left on the table to lick up would you think that is fair and legal? I wouldn't!

I like your analogy, and I do see what you mean! I'd rather see it as the other customer grabbing your coffee, and the barista not stopping them.

Gent's, the analogy is getting better each iteration it goes through but you're kind of forgetting that your coffee has actually come from a coffee shop 15 city blocks away, handed to waiting staff across 5 different coffee shops and if there has been some sloppage along the way and you only get half your coffee, you're generally OK with that, because it's some of the best coffee anywhere (or that can't be made or purchased in your city block).

The internet isn't a guaranteed thing, Best Efforts sums the internet very well.

Teeps

501 posts

Ultimate Geek

#553425 4-Dec-2011 11:19

DoomlordVekk:The internet isn't a guaranteed thing, Best Efforts sums the internet very well.

I agree, there's no guarantees, but I have history getting my Internet (and coffee), and until this very weekend I have had no problem getting it, but purely on the basis of an 'all you can grab' weekend I am paying for something that I usually get without problems, but because of general mismanagement and greed I am not getting that.

A best case scenario just doesn't work in this situation. Its not as if my connection has had this problem through normal usage, it has been caused by a decision to let anyone who can use up as much data as they can get hold of, without the network and resources to actually provide that. For some people this has worked wonderfully, for others of us it has been a disaster. It's not as if we all have the same opportunities to use as much as we like, I can't even get close to my normal usage never mind taking advantage of the 'all I can grab' if I wanted to!

floydbloke

3493 posts

Uber Geek

ID Verified

#553426 4-Dec-2011 11:21

sbiddle:
dets00b:I think its just the people from your suburb leeching a lot , your problem is probably congestion on your node. I wouldn't be surprised if it gets congested at other times aswell, probably needs more backhaul bandwidth

I can guarantee to you now that backhaul will not the issue. The way DOCSIS works is the issue.

If you want to do some light reading check out how DOCSIS works. It's a shared access medium a across a node (not a auburb as there are around 100 nodes in the Wgtn region), and has a finite capacity, so if you have lots of people on a single node that are heavy users speed will be impacted. This differs from DSL which is not a shared medium.

DOCSIS3 improves on this with channel bonding which also greatly improves the maxium speeds that can be offered.

I always respect your very knowledgeable and educational posts. This doesn't explain a 90%+ deterioration in my ADSL performance this weekend though.

Edit: typo

Roses are red, that much is true, but violets are purple, not ****ing blue!

DoomlordVekk

129 posts

Master Geek

Trusted

#553429 4-Dec-2011 11:30

Mr Biddle, does the DSL DSLAM not have a common upstream link into the provider network? That does kind of say that all users on a given DSLAM have a finite shared upstream capacity, does it not? Being a distance dependant medium does it also mean that those closer to the hog trough get their fill more often?

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