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3889 posts

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  Reply # 553545 4-Dec-2011 16:03
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mattbush:  I still don't understand why TCL did this.........
Are we naive enough to believe that customers dont want good international browsing speeds, or that we dont really need to be able to connect decently to itunes etc?


Matt I could think of 5 million reasons (being a reason for each dollar of loss they declared last year).

I'm sure the CEO is looking at what other providers in the market are doing and has talked to his staff about following market trends to win customers and slow the tide of loss.

But as I said, it does look like the CEO is just interested in re-centering the companies place in the market.

The general lack of complaints here does tend to suggest that they've got it about right.  Are you planing on leaving as a result of this weekend?  I'm not.






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  Reply # 553547 4-Dec-2011 16:07
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dets00b:
KiwiNZ: This is what I am paying Broadband rates for



no your paying for a broadband connection, here's something i found under the terms and conditions

6. Speed and Usage of Services

6.1You acknowledge that statements about the speed of the Services are not guarantees about continuous speed of your Speed Plan. Where a download or upload speed is specified, the Services are capable of burstable speeds up to the speed stated. Where a download or upload speed is described as Maximum
you will receive the highest speed your broadband connection can deliver. The actual speed your broadband connection can achieve will depend on a number of things including the condition of your telephone line, the distance from your telephone exchange, the equipment you use (including your computer), the time of day you are connecting and the Internet use by others connected to the network at the same time as you.


Last week and every week before that I achieved 15.0Mb/s down and 2.3Mb/s up.

Don't give me TOC rubbish. Telstraclear has screwed up and I will asking for a credit this week end as the have not met published service.




Mike
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The views stated in my posts are my personal views and not that of any other organisation.

 

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  Reply # 553548 4-Dec-2011 16:07
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It's a best-effort basis, nothing is guaranteed...but you may still be able to get a credit.

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  Reply # 553552 4-Dec-2011 16:13
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I think people who didn't use more data than usual would be totally justified in asking for a credit due to not being able to use resources they paid for. Since the service worked, just slowly, 50% of what you pay each day is probably reasonable. At $60/month or $2/day that's about $4, unless they want to keep customers happy by giving them a little extra.

My internet's working ok. Slower than usual, but usable, and ok given the price.




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  Reply # 553554 4-Dec-2011 16:16
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quickymart: It's a best-effort basis, nothing is guaranteed...but you may still be able to get a credit.


I'll certainly be requesting a credit.

if they plan on having many more of these weekends without rectifying the issue in Hataitai then i will definitely be considering changing suppliers (and swap the t-box for a my-sky at the same time)

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  Reply # 553557 4-Dec-2011 16:20
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KiwiNZ: [snip]
Don't give me TOC rubbish. Telstraclear has screwed up and I will asking for a credit this week end as the have not met published service.


detsoob was a bit foolish to list the actual terms and conditions you signed up to when you ordered the service, because clearly almost everyone expects _FAR_ better performance than they actually pay for.

You however are very foolish to suggest they haven't met "published service" when in fact I _strongly_ suspect IF there are ANY published service specifications, they will have met them.

I am completely open to being proved wrong, so if in your contract, or the terms and conditions you have with TCL, you actually do have specified service performance specifications, GO RIGHT AHEAD and provide a link to them here.

We're all waiting.

Cheers - N

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  Reply # 553560 4-Dec-2011 16:27
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So when the motorway is congested with cars im going to request compensation from the council for wasting my time , or maybe demand a discount on petrol prices for the extra fuel i used. Because they couldn't provide enough lanes for me to drive at the speed i wanted.

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  Reply # 553564 4-Dec-2011 16:31
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dets00b: So when the motorway is congested with cars im going to request compensation from the council for wasting my time , or maybe demand a discount on petrol prices for the extra fuel i used. Because they couldn't provide enough lanes for me to drive at the speed i wanted.


don't be faclie. if you're going to use an analogy, use one that actually compares properly

on a related note excellent coffee shop analogy whomever came up with that.

connection still cr@p here

Last Result:
Download Speed: 490 kbps (61.3 KB/sec transfer rate)
Upload Speed: 1239 kbps (154.9 KB/sec transfer rate)
Latency: 45 ms
Sun Dec 04 2011 16:31:29 GMT+1300 (New Zealand Daylight Time) 

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  Reply # 553566 4-Dec-2011 16:35
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Speed this morning was not as bad as yesterday but has progressively slowed down through the day:

Matamata - 12.4mb ADSL2+

Auckland

Download Speed: 1845 kbps (230.6 KB/sec transfer rate)
Upload Speed: 791 kbps (98.9 KB/sec transfer rate)
Latency: 56 ms

Wellington

Download Speed: 1535 kbps (191.9 KB/sec transfer rate)
Upload Speed: 798 kbps (99.8 KB/sec transfer rate)
Latency: 67 ms

Christchurch

Download Speed: 2059 kbps (257.4 KB/sec transfer rate)
Upload Speed: 791 kbps (98.9 KB/sec transfer rate)
Latency: 69 ms

I do wonder after this weekend how many Copyright Notices TelstraClear receives  

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Ultimate Geek
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  Reply # 553567 4-Dec-2011 16:37
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Talkiet:
KiwiNZ: [snip]
Don't give me TOC rubbish. Telstraclear has screwed up and I will asking for a credit this week end as the have not met published service.


detsoob was a bit foolish to list the actual terms and conditions you signed up to when you ordered the service, because clearly almost everyone expects _FAR_ better performance than they actually pay for.

You however are very foolish to suggest they haven't met "published service" when in fact I _strongly_ suspect IF there are ANY published service specifications, they will have met them.

I am completely open to being proved wrong, so if in your contract, or the terms and conditions you have with TCL, you actually do have specified service performance specifications, GO RIGHT AHEAD and provide a link to them here.

We're all waiting.

Cheers - N


Whilst I do agree that there are no published minimum specifications, you have to admit when you are used to a certain level of service, and then TC do an 'all you can grab' weekend which seriously disrupted some users ability to use their internet connections, it is fair to say that your connection is not running to its normal level of service and that should be recognised!

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  Reply # 553568 4-Dec-2011 16:37
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I do wonder after this weekend how many Copyright Notices TelstraClear receives  


THAT would be interesting to find out 

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  Reply # 553570 4-Dec-2011 16:41
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adrianj:
dets00b: So when the motorway is congested with cars im going to request compensation from the council for wasting my time , or maybe demand a discount on petrol prices for the extra fuel i used. Because they couldn't provide enough lanes for me to drive at the speed i wanted.


don't be faclie. if you're going to use an analogy, use one that actually compares properly
[snip]


It's quite a reasonable analogy.

If you want your [journey/download] to go as fast as possible, then [LandTransport/TelstraClear] should build [roading networks/data networks] able to handle the peak load of [traffic/traffic] regardless of the number of [cars/people downloading stuff] trying to use it at the same time.

Clearly, no-one expects roading networks to be built to handle absolute peak demand, so why expect data networks to be built that way? Note, if you're an experienced network designer familiar with cost contributors at a Telco level, feel free to offer specifics about how you could build their network heaps better for half the price)

Cheers - N


169 posts

Master Geek
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  Reply # 553573 4-Dec-2011 16:42
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If you want 15mb/s directly to you then that product you after is CIR uncontested international bandwidth, that should cost you somewhere in the $10,000 - $20,000 mark. 

ISP's have bandwidth pools and you're in it. 

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Master Geek
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  Reply # 553574 4-Dec-2011 16:45
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Clearly, no-one expects roading networks to be built to handle absolute peak demand, so why expect data networks to be built that way? Note, if you're an experienced network designer familiar with cost contributors at a Telco level, feel free to offer specifics about how you could build their network heaps better for half the price)

Cheers - N



Come on Neil, that sort of conversation would bore the pants off most cats here, they're getting far more entertainment TC bashing in a public forum.  There is something beautiful and Frankensteinian about it...



The views expressed here are my own and do not reflect those of any other organism or organisation.




"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter – British Airways

The views expressed here are my own and are not reflective of other organisms or organisations.

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  Reply # 553575 4-Dec-2011 16:46
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Teeps: [snip]
Whilst I do agree that there are no published minimum specifications, you have to admit when you are used to a certain level of service, and then TC do an 'all you can grab' weekend which seriously disrupted some users ability to use their internet connections, it is fair to say that your connection is not running to its normal level of service and that should be recognised!


I don't actually have a TCL connection anymore (not in coverage area for cable unfortunately)  but I basically agree with you... From everything I have seen, a very small population of heavy and sophisticated users are seeing some clear degradation of service over the weekend (although many are not noticing significant impacts)... IMO TCL should front up after the weekend and accept that under the ridiculous point loads put on it, there were issues and they'll take thos into account when deciding if to have any future free periods.

Personally I'd hope they don't completely ignore the issues of some (note even some users here didn't see serious impacts - and in the general population that percentage will be higher) and do admit they had issues in some places.

Recognised? Yes, by way of an apology for unforseen levels of impact to some users. Money, credit? If they do it will be to placate a VERY vocal minority - I hope they offer an apology and an assurance they'll take the results into account for future - nothing more.

Cheers - N


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