[TelstraClear] How was your TelstraClear performance during free data weekend

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] How was your TelstraClear performance during free data weekend

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BDFL - Memuneh
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#553597 4-Dec-2011 17:10

adrianj: you must work for TC faults line with an attitude like that - either that or you're a wind up merchant

First, this kind of accusation is against our FUG. You read the FUG, right? I will help and reset it for your account.

Seconds, look at Talkiet's profile and you will see clearly who he works for. He's not hiding anything, if that's what you are implying.

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Talkiet

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#553598 4-Dec-2011 17:12

Teeps:
Talkiet:You need to remember that for all the people complaining about the performance, I'm _DAMN SURE_ there's a lot more people hungrily snarfing as much TV and movie content as they can and feeling quite satisfied, fat and happy about the offer. Are you saying their use of the resource is less important than your use of the resource?

To be brutally honest yes, I do think people should be able to use a service they pay for (I pay for 60GB per month that I do not use fully and wasn't going to change my use this weekend) before others get a chance of using something they don't pay for!

That's a fair and reasonable point actually - but would you at least concede that a very large number of users would have appreciated the chance to download as much as they want over a weekend?

What I'm getting at here is that some customers will love this, even with the performance issues, and some won't care for it at all.

If performance is really that important, then consider another ISP, or get a backup connection, or at least tell TCL in writing (one letter is worth approx 1000 online rants) that the free data weekend was a net negative experience for you.

It's a shame that performance was impacted for some people - some people were impacted more than others - but what about the data they got out of the weekend? It may very well inform investment decisions, or plan updates that will benefit everyone. It's not all about "LOL, free weekend dataz, lets see how many people we can annoy!!11!"

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

freitasm

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#553599 4-Dec-2011 17:14

KiwiNZ:
Talkiet:
KiwiNZ: [snip]If they are doing it legally then they are entitled if they are in breach of law and owner rights then no they are not entitled.

I think you'll find that't not how the law works, plus the ISPs have _no idea_ whether any particular traffic is infringing on copyright or not.

Cheers - N

Good lord pedantic much

It is the spirit I am talking about, me thinks you are deliberately trying to wind up a competitors customers.
That will not make Telecom look good, the opposite infact.

What was I saying about ethics ?

Pedantic much? If an ISP doesn't care what people are doing with their traffic (which is what we would expect) then you shout because they allow "illegal" traffic. If the ISP on the other hand would look at your traffic and block it or slow it down then I'm sure you would complain too.

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#553601 4-Dec-2011 17:15

Talkiet:
Teeps:
Talkiet:You need to remember that for all the people complaining about the performance, I'm _DAMN SURE_ there's a lot more people hungrily snarfing as much TV and movie content as they can and feeling quite satisfied, fat and happy about the offer. Are you saying their use of the resource is less important than your use of the resource?

To be brutally honest yes, I do think people should be able to use a service they pay for (I pay for 60GB per month that I do not use fully and wasn't going to change my use this weekend) before others get a chance of using something they don't pay for!

That's a fair and reasonable point actually - but would you at least concede that a very large number of users would have appreciated the chance to download as much as they want over a weekend?

What I'm getting at here is that some customers will love this, even with the performance issues, and some won't care for it at all.

If performance is really that important, then consider another ISP, or get a backup connection, or at least tell TCL in writing (one letter is worth approx 1000 online rants) that the free data weekend was a net negative experience for you.

It's a shame that performance was impacted for some people - some people were impacted more than others - but what about the data they got out of the weekend? It may very well inform investment decisions, or plan updates that will benefit everyone. It's not all about "LOL, free weekend dataz, lets see how many people we can annoy!!11!"

Cheers - N

According to my count I have downloaded about 300MB for the weekend, at my speeds for teh weekend I am surprised it is that high.

adrianj

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#553603 4-Dec-2011 17:18

If you see and actually look carefully he actually works for Telecom , You sir are a fool and obviously don't read what he is saying , I think its pretty much spot on
This picture made me laugh

And honestly hope your not one of those people that think by yelling at someone in the faults or sales or customer care team is the right way to fix things?

Speeds aint been the best as they normally have , They gave everyone prior notice so either make the most of it or stop bleeting

i read what he was saying pretty well thanks.

do tell how i'm supposed to make the most of this:-
Last Result:
Download Speed: 391 kbps (48.9 KB/sec transfer rate)
Upload Speed: 1103 kbps (137.9 KB/sec transfer rate)
Latency: 55 ms
Sun Dec 04 2011 17:10:39 GMT+1300 (New Zealand Daylight Time)

they have taken away what i have paid for - high speed internet. all i have been able to do is read this forum and stuff. you tube - unusable. in fact anything overseas pretty much unusable.

i'm glad you still have a usable service - i do not.

what irks me is the complete public lack of concern by TC staff for those of us stuck in this predicament by no fault of our own. the "tough you'll have to wait till monday, oh and we might do it again when we feel like it with no concern for those of you who get shafted by it". I am staggered that TC would do this promotion in full knowledge that it would slow down the network, without having a team watching the network utilisation ready to maintain something like a quality of service to it's users

oh and by the way, no i did not shout at faults. i told them i was unhappy and to pass it up to the line to the management.

freitasm

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#553604 4-Dec-2011 17:18

KiwiNZ: According to my count I have downloaded about 300MB for the weekend, at my speeds for teh weekend I am surprised it is that high.

I think we have downloaded about 50 GB (Virtual machine backups, iTunes movies, YouTube content) so far and uploaded about 10 GB (Crashplan backup).

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#553605 4-Dec-2011 17:18

KiwiNZ:
Talkiet:
KiwiNZ: [snip]If they are doing it legally then they are entitled if they are in breach of law and owner rights then no they are not entitled.

I think you'll find that't not how the law works, plus the ISPs have _no idea_ whether any particular traffic is infringing on copyright or not.

Cheers - N

Good lord pedantic much

It is the spirit I am talking about, me thinks you are deliberately trying to wind up a competitors customers.
That will not make Telecom look good, the opposite infact.

What was I saying about ethics ?

You're not even close. I don't care whether it was Telecom, or TelstraClear, or Snap, or Xnet, or whoever - when I see ill educated opinions and plainly wrong statements I'll pipe up. I'm well aware that there must be TCL reps here that simply can't defend what's happening, or even defend against some of the tripe being thrown their way...

Many of the participants here are doing a fine job themselves of winding each other up - what I'm trying to do is keep some facts in play. It doesn't help anyone or any ISP when customers continue to believe that their $not.much per month entitles them to unconstrained performance 24*7 and they believe that if for even a couple of nights a month performance drops they should get financial compensation!

It so happens that the way several ISPs have dimensioned their network in NZ, you can usually expect very close to line rate performance much of the time - unfortunately a great deal of people seem to believe that's their RIGHT, rather than it just being what's available most of the time.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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#553606 4-Dec-2011 17:19

freitasm:
KiwiNZ:
Talkiet:
KiwiNZ: [snip]If they are doing it legally then they are entitled if they are in breach of law and owner rights then no they are not entitled.

I think you'll find that't not how the law works, plus the ISPs have _no idea_ whether any particular traffic is infringing on copyright or not.

Cheers - N

Good lord pedantic much

It is the spirit I am talking about, me thinks you are deliberately trying to wind up a competitors customers.
That will not make Telecom look good, the opposite infact.

What was I saying about ethics ?

Pedantic much? If an ISP doesn't care what people are doing with their traffic (which is what we would expect) then you shout because they allow "illegal" traffic. If the ISP on the other hand would look at your traffic and block it or slow it down then I'm sure you would complain too.

I was responding to a comment along the lines that customers are entitled to use high traffic to download lots of TV/Movies etc. I was saying that yes they can download it but morally not entitled at the expense of others

But I have a head ache from the brick wall.

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#553607 4-Dec-2011 17:20

Talkiet:
Teeps:
Talkiet:You need to remember that for all the people complaining about the performance, I'm _DAMN SURE_ there's a lot more people hungrily snarfing as much TV and movie content as they can and feeling quite satisfied, fat and happy about the offer. Are you saying their use of the resource is less important than your use of the resource?

To be brutally honest yes, I do think people should be able to use a service they pay for (I pay for 60GB per month that I do not use fully and wasn't going to change my use this weekend) before others get a chance of using something they don't pay for!

That's a fair and reasonable point actually - but would you at least concede that a very large number of users would have appreciated the chance to download as much as they want over a weekend?

What I'm getting at here is that some customers will love this, even with the performance issues, and some won't care for it at all.

If performance is really that important, then consider another ISP, or get a backup connection, or at least tell TCL in writing (one letter is worth approx 1000 online rants) that the free data weekend was a net negative experience for you.

It's a shame that performance was impacted for some people - some people were impacted more than others - but what about the data they got out of the weekend? It may very well inform investment decisions, or plan updates that will benefit everyone. It's not all about "LOL, free weekend dataz, lets see how many people we can annoy!!11!"

Cheers - N

This thread was created for the purpose of feed back, last time I checked it was not for just positive feedback

freitasm

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#553609 4-Dec-2011 17:22

KiwiNZ: This thread was created for the purpose of feed back, last time I checked it was not for just positive feedback

Correct. Just remember though, as pointed out, this group is probably in the vocal minority... Just think of the size of the top three ISPs in the country and the number of people participating here.

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#553612 4-Dec-2011 17:25

freitasm:
KiwiNZ: This thread was created for the purpose of feed back, last time I checked it was not for just positive feedback

Correct. Just remember though, as pointed out, this group is probably in the vocal minority... Just think of the size of the top three ISPs in the country and the number of people participating here.

Agreed , but was this weekend not to test and gain feedback ?

If so negative feedback is important.

The results for this weekend reminds me of the disastrous time I spent on that terrible Telecom all you can eat
plan.

Teeps

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#553614 4-Dec-2011 17:25

Talkiet: That's a fair and reasonable point actually - but would you at least concede that a very large number of users would have appreciated the chance to download as much as they want over a weekend?

What I'm getting at here is that some customers will love this, even with the performance issues, and some won't care for it at all.

If performance is really that important, then consider another ISP, or get a backup connection, or at least tell TCL in writing (one letter is worth approx 1000 online rants) that the free data weekend was a net negative experience for you.

It's a shame that performance was impacted for some people - some people were impacted more than others - but what about the data they got out of the weekend? It may very well inform investment decisions, or plan updates that will benefit everyone. It's not all about "LOL, free weekend dataz, lets see how many people we can annoy!!11!"

Cheers - N

I totally agree, a lot of customers have got something that they do not pay for over the weekend, and I am sure they are very happy about that. On the flip side though, there are customers who have not got what they pay for, never mind anything for free.

I have no problem in TC making this offer to customers IF their network is capable of serving ALL their customers, that includes those who do not pay for their use to this level as well as those of us who are.

I have already spoken to TC and had my line checked yesterday to find if it was just a problem with my connection, it wasn't, I was told that Hataitai is having problems because of the free data weekend and I would just have to wait until Monday when it would be back to normal, so yes, I haven't just been making "1000 online rants" as you suggest, but have actually contacted TC. I will follow up tomorrow with an email (letters are so old fashioned now, but at these speeds your suggestion may be right, it could be quicker!) to let them know how their free data weekend affected my usage.

adrianj

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#553616 4-Dec-2011 17:37

(snip)Seconds, look at Talkiet's profile and you will see clearly who he works for. He's not hiding anything, if that's what you are implying.

i wasn't implying anything. i was just comparing his "aw diddums" style to the response i feel for i have received from TCL

caveat - i have no particular love or hate for any ISP, (except i will never never again use TC for business after a succession of awful account managers).

adrianj

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#553617 4-Dec-2011 17:40

Teeps: I totally agree, a lot of customers have got something that they do not pay for over the weekend, and I am sure they are very happy about that. On the flip side though, there are customers who have not got what they pay for, never mind anything for free.

I have no problem in TC making this offer to customers IF their network is capable of serving ALL their customers, that includes those who do not pay for their use to this level as well as those of us who are.

I have already spoken to TC and had my line checked yesterday to find if it was just a problem with my connection, it wasn't, I was told that Hataitai is having problems because of the free data weekend and I would just have to wait until Monday when it would be back to normal, so yes, I haven't just been making "1000 online rants" as you suggest, but have actually contacted TC. I will follow up tomorrow with an email (letters are so old fashioned now, but at these speeds your suggestion may be right, it could be quicker!) to let them know how their free data weekend affected my usage.

i couldn't agree more with Teep's comments above. i also contacted TC and will also be following up with an email to the complaints line listed earlier

DoomlordVekk

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#553618 4-Dec-2011 17:53

In the overall scheme of things however, short of being reminded specifically about this weekend, will it permenantly scar any of you/Make you give up on the Internet/lead to the downfall of society as we know it?

I'm guessing it's unlikely.

It has been an inconvenience, granted and the people concerned will look at the results/aftermath and decide that there might be better ways of approaching or executing something similar, if and when there is a 'next time'

The views expressed here are my own and do not reflect those of any other organism or organisation.

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter – British Airways

The views expressed here are my own and are not reflective of other organisms or organisations.

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