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32 posts

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Topic # 94081 5-Dec-2011 23:06
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Our flat recently switched ISP from WXC to Telstraclear. With WXC (the ISP we've been with since we moved here), we had a VOIP line.

With Telstraclear, we switched back to a regular phone line. The reason for switching ISPs was because they offered us a deal that was $20/month cheaper, with more data, and 2 months free connection.

Now we discover that there's something wrong with our phone line. Having tried different routers, filters, cables and jacks, it turns out that the phone will always disconnect the ADSL. A standard filter won't fix the problem. Talking to a Telstraclear technician, they gave us the option of sending someone out to install a splitter on the phone line, which if it fixes the problem, will cost $200. A splitter will also mean that we can only use the modem on the jack that it's installed on.

How is a splitter different from a normal ADSL filter, other than being wired in?

Is it that a splitter is installed on the line's intial point of entry into the house, and therefore any extensions to that line can be wired on the "filtered side", stopping those extensions from causing problems? If this is the case, couldn't I just get under the house and disconnect everything but the initial point of entry and see if that fixes the problem?

If we do get a splitter installed, we could try and get the landlord to pay for it. Could be a tough sell given that fact that we've had working Internet and phone for the last 3 years.

Another option is that we switch back to WXC and our VOIP line, but then we have to pay a $200 disconnection fee to Telstraclear, plus we go back to paying more per month.

Yet another option would be to pay for a VOIP line on top of what we've got, and just use that instead of our real line.

Finally, we could just not use the phone at all. Not a desirable outcome given that mobile isn't quite cheap enough yet.

Advice? Thanks for your help.

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  Reply # 554275 5-Dec-2011 23:15
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Can't be too much help but did you try a different phone in case the one you have is faulty and causing extra interference?



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  Reply # 554276 5-Dec-2011 23:17
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Ahh, good question, forgot to mention that. Yes, tried 3 different phones (2 cordless, and a corded). Makes no difference.

We can actually hear the ADSL router when picking up the phone. 

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  Reply # 554281 5-Dec-2011 23:24
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Doubting that your line is at fault based on all the above.

Try a different router, and different filter.

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  Reply # 554282 5-Dec-2011 23:25
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joefish: Ahh, good question, forgot to mention that. Yes, tried 3 different phones (2 cordless, and a corded). Makes no difference.

We can actually hear the ADSL router when picking up the phone. 


If you have more than 5 jacks or a monitored alarm you may need a central splitter,  And no doubt you should have wiring maintenance so give tcl a call to discuss your options.

You actually shouldn't be able to hear the adsl router as it uses a digital frequency not analogue.  



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  Reply # 554305 6-Dec-2011 07:45
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Tony, I've tried both of a different router, and a different filter.

Morph, we can definitely hear the router through the phone. If the router is off, the phone is nice and clear. Turning it on causes both some white and high-pitched noise to be heard through the receiver. The router struggles to connect in this case. If the router is already connected, then we hear the white noise, and the router will disconnect within 30 seconds of picking up the phone.

I didn't think about the line maintenance. Good option to see where that leads.

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  Reply # 554308 6-Dec-2011 08:08
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joefish: Tony, I've tried both of a different router, and a different filter.

Morph, we can definitely hear the router through the phone. If the router is off, the phone is nice and clear. Turning it on causes both some white and high-pitched noise to be heard through the receiver. The router struggles to connect in this case. If the router is already connected, then we hear the white noise, and the router will disconnect within 30 seconds of picking up the phone.

I didn't think about the line maintenance. Good option to see where that leads.


Would say a Central Splitter would be a good option , But def give TCL a call :)

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  Reply # 554314 6-Dec-2011 08:34
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Morph:

You actually shouldn't be able to hear the adsl router as it uses a digital frequency not analogue.  


Maybe digital modulation techniques involve using analog signals.




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  Reply # 554320 6-Dec-2011 08:48
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Morph:
You actually shouldn't be able to hear the adsl router as it uses a digital frequency not analogue.  



This is incorrect. You will hear DSL tones if you plug a phone into an unfiltered line.


The problem the OP is having is clearly because no filter is plugged in. A central master filter is always the best option for DSL, and is the only way you will get maximum performance from an ADLS2+ connection. Plug in filters can't eliminate reflections caused by multiple jackpoints.



     


  

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