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196 posts

Master Geek


Topic # 94474 12-Dec-2011 15:46
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A free router lured me to sign a two-year contract with Vodafone. I have 60 GB broadband data per month. If I doubled the data, I would get 120 GB data in total (pretty good deal). But I normally finish up 110 GB in three or four days right after a new broadband anniversary date started. And then I am 'desperately' looking forward the next data renewal date. 

I am only allowed to doubled my data once in a month. Why why? Hi Vodafone, I have some money in my pocket and ready to buy more data from you. Why don't you sell it to me?


I got to say that Vodafone's service is good in general. I had some problems and Vodafone got back to me and fixed the problems quickly. I was impressed. Smile     

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  Reply # 557036 12-Dec-2011 15:49
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You may have the $$$ to pay for extra data but it's part of capacity planning



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  Reply # 557037 12-Dec-2011 15:52
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The plan is supposed to be made according to the customers' needs, isn't it?Smile



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  Reply # 557039 12-Dec-2011 15:54
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johnr: You may have the $$$ to pay for extra data but it's part of capacity planning



You must know that some people have addressed the same issue in the Vodafone forum, right? 

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  Reply # 557044 12-Dec-2011 16:01
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listudio: The plan is supposed to be made according to the customers' needs, isn't it?Smile


And economics too.   If it was just customer needs then everybody would get unlimited broadband for $0 per month.

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  Reply # 557048 12-Dec-2011 16:03
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listudio:
johnr: You may have the $$$ to pay for extra data but it's part of capacity planning



You must know that some people have addressed the same issue in the Vodafone forum, right? 


It has come up on the Vodafone NZ forum but it comes up no where near as much now since the data caps have changed

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Reply # 557049 12-Dec-2011 16:03
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NonprayingMantis:
listudio: The plan is supposed to be made according to the customers' needs, isn't it?Smile


And economics too.   If it was just customer needs then everybody would get unlimited broadband for $0 per month.


We would pay them for how much data they used



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  Reply # 557055 12-Dec-2011 16:07
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NonprayingMantis:
listudio: The plan is supposed to be made according to the customers' needs, isn't it?Smile


And economics too.   If it was just customer needs then everybody would get unlimited broadband for $0 per month.



Did I say that the plan is supposed to be made  'JUST for customer needs'?  Didn't I say that I would 'PURCHASE' data from Vodafoone?



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Master Geek


  Reply # 557064 12-Dec-2011 16:20
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johnr:
NonprayingMantis:
listudio: The plan is supposed to be made according to the customers' needs, isn't it?Smile


And economics too.   If it was just customer needs then everybody would get unlimited broadband for $0 per month.


We would pay them for how much data they used



Hi juniors, can you guys be more reasonable?     

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  Reply # 557087 12-Dec-2011 16:51
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johnr: You may have the $$$ to pay for extra data but it's part of capacity planning


I don't really buy the capacity planning argument, there's only be a few people who would want to keep on buying data packs over 120GB.  Maybe it's because there's only a few people who would use this service is the real reason for not offering it?

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  Reply # 557090 12-Dec-2011 16:58
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johnr: We would pay them for how much data they used


Where can I sign up?? ;-)

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  Reply # 557106 12-Dec-2011 17:24
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listudio:
NonprayingMantis:
listudio: The plan is supposed to be made according to the customers' needs, isn't it?Smile


And economics too.   If it was just customer needs then everybody would get unlimited broadband for $0 per month.



Did I say that the plan is supposed to be made  'JUST for customer needs'?  Didn't I say that I would 'PURCHASE' data from Vodafoone?

Right, but unless you and the few other people who want it are paying enough to justify the $500k (or whatever) it costs vodafone to implement this in the billing system,  then they won’t do it.  Economics matter. 



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  Reply # 557202 12-Dec-2011 20:45
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jonb:
johnr: You may have the $$$ to pay for extra data but it's part of capacity planning


I don't really buy the capacity planning argument, there's only be a few people who would want to keep on buying data packs over 120GB.  Maybe it's because there's only a few people who would use this service is the real reason for not offering it?



+1 good point!  



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  Reply # 557204 12-Dec-2011 20:57
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Right, but unless you and the few other people who want it are paying enough to justify the $500k (or whatever) it costs vodafone to implement this in the billing system,  then they won’t do it.  Economics matter. 



Alright, yes, money is an issue, no doubt of it. But doesn't Telecom allows their customers having more broadband data as long as they are willing to pay for it? No matter how expensive the extra data costs, Vodafone should at least offer more options for the customers. Does Vodafone expect every single service generating money? A big competitive company would focus more on overall marketing strategy rather than a single cost. Even a little dairy owner knows that..

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  Reply # 557205 12-Dec-2011 21:04
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I understand you have a contract. What's the cost of getting out of it? And what would you save by getting an unlimited plan?

Also, what would it cost to get another line and add another service to what you've got?.




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  Reply # 557206 12-Dec-2011 21:09
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NonprayingMantis: If it was just customer needs then everybody would get unlimited broadband for $0 per month.


That's not "customer needs" but "customer wants".

 NonprayingMantis: Right, but unless you and the few other people who want it are paying enough to justify the $500k (or whatever) it costs vodafone to implement this in the billing system,  then they won’t do it.  Economics matter.  
 

Hmmm. Somehow I can't think the price (500k or whatever) justification is sound enough. Surely if they have plans that already allow for people to purchase extra packs then it's a matter of enabling the feature in more plans. Testing the billing for these plans wouldn't cost 500k...

listudio: Does Vodafone expect every single service generating money? A big competitive company would focus more on overall marketing strategy rather than a single cost. Even a little dairy owner knows that..


Not only Vodafone, but every single company wants services to generate money. Even if there was an option to buy more packs for a specific plan I wouldn't expect it to be below cost. Realism...

The way I'm reading this thread both sides posted flawed arguments, but I still would side with the customer who wants to buy more packs. 
 




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