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240 posts

Master Geek
+1 received by user: 3

Topic # 9495 22-Sep-2006 14:59
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This is my story.

24 of July 2006 I ordered a 'house move' service for 15 of September 2006 as I know if I’ll do it later I'll get a problem, so I did it early. As I was not sure when I'll get a key from our new house, I asked TCL that a technician should come after lunch.

15 of September a technician came at 4.00pm, he looked around to find out a grey box, after a few mins he did, but it did not help, so he told me he needs to find a 'pool'. During an hour his working around, from 'pool' to house and from house to 'pool' he told me finally that he cannot installed a digital TV and the internet as a signal is too low. Frown 

For my question how a previous owner had a triple package, he sad he does not know. Ok, I asked what next, he told me that next Monday (18 of September) all will be fixed. In Monday happened nothing. I called Tuesday morning and was asked what kind of problem do I have (surprise for me surprise for them), my understanding was that nobody knows nothing. So I explained a situation and TCL sad ok we will fix.

Wednesday night I called again and sad that nothing is changed and got an answer that ‘Yes, that’s right, we booked you for 4 of October’. I got shock. Then I tried to explain that is not quite right and was transfer to another department. Of course another department know nothing about the problem so I explained again. They told me they are going to investigate.

Still do the investigation.

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240 posts

Master Geek
+1 received by user: 3

  Reply # 46637 22-Sep-2006 15:04
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PS: Interesting fact, I moved to my new house about 300m from the old one and never had a problem with 'a signal is too low' during 3 or more years.

240 posts

Master Geek
+1 received by user: 3

Reply # 48170 10-Oct-2006 10:23
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Still no luck. :( The TV is now works BUT on the half way. TV Guide, 1, 2, 3, 33, 40, 50, and 58 channels are not available. :( Why?

240 posts

Master Geek
+1 received by user: 3

  Reply # 49429 24-Oct-2006 09:31
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Today TCL techinician is coming to fix the TV issue. Cool

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  Reply # 50047 28-Oct-2006 11:49
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They do try but the communication between the TCL and the contractors who actually do the work is really bad.  I hear they have a really unfortunate customer relationship management system.

240 posts

Master Geek
+1 received by user: 3

  Reply # 50097 28-Oct-2006 20:42
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Moved to SKY.

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