Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


240 posts

Master Geek
+1 received by user: 3


Topic # 9495 22-Sep-2006 14:59
Send private message

This is my story.

24 of July 2006 I ordered a 'house move' service for 15 of September 2006 as I know if I’ll do it later I'll get a problem, so I did it early. As I was not sure when I'll get a key from our new house, I asked TCL that a technician should come after lunch.

15 of September a technician came at 4.00pm, he looked around to find out a grey box, after a few mins he did, but it did not help, so he told me he needs to find a 'pool'. During an hour his working around, from 'pool' to house and from house to 'pool' he told me finally that he cannot installed a digital TV and the internet as a signal is too low. Frown 

For my question how a previous owner had a triple package, he sad he does not know. Ok, I asked what next, he told me that next Monday (18 of September) all will be fixed. In Monday happened nothing. I called Tuesday morning and was asked what kind of problem do I have (surprise for me surprise for them), my understanding was that nobody knows nothing. So I explained a situation and TCL sad ok we will fix.

Wednesday night I called again and sad that nothing is changed and got an answer that ‘Yes, that’s right, we booked you for 4 of October’. I got shock. Then I tried to explain that is not quite right and was transfer to another department. Of course another department know nothing about the problem so I explained again. They told me they are going to investigate.

Still do the investigation.


Create new topic


240 posts

Master Geek
+1 received by user: 3


  Reply # 46637 22-Sep-2006 15:04
Send private message

PS: Interesting fact, I moved to my new house about 300m from the old one and never had a problem with 'a signal is too low' during 3 or more years.



240 posts

Master Geek
+1 received by user: 3


Reply # 48170 10-Oct-2006 10:23
Send private message

Still no luck. :( The TV is now works BUT on the half way. TV Guide, 1, 2, 3, 33, 40, 50, and 58 channels are not available. :( Why?



240 posts

Master Geek
+1 received by user: 3


  Reply # 49429 24-Oct-2006 09:31
Send private message

Today TCL techinician is coming to fix the TV issue. Cool

12 posts

Geek


  Reply # 50047 28-Oct-2006 11:49
Send private message

They do try but the communication between the TCL and the contractors who actually do the work is really bad.  I hear they have a really unfortunate customer relationship management system.



240 posts

Master Geek
+1 received by user: 3


  Reply # 50097 28-Oct-2006 20:42
Send private message

Moved to SKY.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.