Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




BDFL - Memuneh
65645 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

#112671 17-Dec-2012 11:36
Send private message

Just received:


New guidelines for prepaid phone card industry

The Commerce Commission has issued new guidelines for the prepaid phone card industry following customer complaints that some cards did not deliver the number of calling minutes advertised.
The guidelines are designed to give prepaid phone card companies a better understanding of how the Fair Trading Act applies to advertising their goods. 

Commerce Commission Competition manager Stuart Wallace said the Commission’s greatest concern was unrealistic headline rates on advertising material. 

“Consumers should not have to carry out a mathematical exercise to work out which card offers the best rate,” Mr Wallace said. 

“If companies use fine print to disclose fees and conditions that materially affect the headline rate, they are likely to breach the Fair Trading Act,” he said.

He cited an example where a customer bought a $10 phone card and made one call to the UK, which left a credit balance of $9.38. The following month the customer was unable to make any further calls as there was no credit left on the card. According to the phone card company, the credit balance had reduced due to a daily fee of 20 cents + GST, which applied after making the first call. The customer had not seen this fee on the advertising materials. 

The phone card company was convicted and fined $140,000 for this and similar advertising.

The Commission’s new guidelines cover a range of Fair Trading Act obligations, and include a checklist for advertisements. The guidelines are available from the Commerce Commission’s website, www.comcom.govt.nz/prepaid-phone-card-industry-guidelines, and are being distributed to New Zealand based companies who market phone cards.

Background
Prepaid phone cards allow people to pay in advance for local or international phone calls and are readily available from retail outlets including dairies and supermarkets, as well as online.

The Commerce Commission successfully prosecuted two phone card companies for misleading consumers about the cost of using their prepaid phone card in late 2011.




Create new topic
3344 posts

Uber Geek

Trusted
Vocus

  #733452 17-Dec-2012 11:39
Send private message

It's about time I must say.  A lot of these calling cards are dodgy in the extreme, don't know how they've got away with it for so long.

19282 posts

Uber Geek
Inactive user


  #733453 17-Dec-2012 11:41
Send private message

Agree about time!

 
 
 
 


23020 posts

Uber Geek

Trusted
Subscriber

  #737879 27-Dec-2012 22:57
Send private message

I suspect the only outcome will be the headline changes to "as low as"




Richard rich.ms

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Vodafone mobile data plans with unlimited data
Posted 26-Feb-2020 06:55


Vodafone launches innovation initiatives to help businesses use 5G
Posted 26-Feb-2020 05:00


Ultimate Ears HYPERBOOM brings massive sound and extreme bass
Posted 25-Feb-2020 09:00


Withings launches three new devices to help monitor heart health from home
Posted 13-Feb-2020 20:05


Auckland start-up Yourcar matches new car buyers with dealerships
Posted 13-Feb-2020 18:05


School gardens go high tech to teach kids the importance of technology
Posted 13-Feb-2020 11:10


Malwarebytes finds Mac threats outpace Windows for the first time
Posted 13-Feb-2020 08:01


Amazon launches Echo Show 8 in Australia and New Zealand
Posted 8-Feb-2020 20:36


Vodafone New Zealand starts two year partnership with LetsPlay.Live
Posted 28-Jan-2020 11:24


Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.