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28264 posts

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  # 1224783 29-Jan-2015 15:39
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RR:

As for Vodafone not being able to help...?  I worked for a telco in the past, and it's not about being unABLE to help, they just don't want to or don't know how.  If I were a 75 year old lady and went into a Vodafone/Spark/2 Deg store and explained my specific situation, I'd expect someone might try to help.  They can't, so I came here.  But thanks anyway.  Next time I'll just call a help desk in India.  :D



I'm not sure why Vodafone should be prepared to offer help for the use of a product outside the scope of a supported scenario. They've very clearly told you that the device needs to use a software dialer, and that's something will support. I'm quite sure what support you are expecting Vodafone to actually offer - there is absolutely nothing they can do to make their product work with a D-link router

D-link should be your support channel for their product, and I would fully expect them to provide support with their product if you had a stick that was supported. As you've got a USB stick that's not supported by then, there isn't much they can really do.



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  # 1224792 29-Jan-2015 16:00
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sbiddle:
RR:

As for Vodafone not being able to help...?  I worked for a telco in the past, and it's not about being unABLE to help, they just don't want to or don't know how.  If I were a 75 year old lady and went into a Vodafone/Spark/2 Deg store and explained my specific situation, I'd expect someone might try to help.  They can't, so I came here.  But thanks anyway.  Next time I'll just call a help desk in India.  :D



I'm not sure why Vodafone should be prepared to offer help for the use of a product outside the scope of a supported scenario. They've very clearly told you that the device needs to use a software dialer, and that's something will support. I'm quite sure what support you are expecting Vodafone to actually offer - there is absolutely nothing they can do to make their product work with a D-link router

D-link should be your support channel for their product, and I would fully expect them to provide support with their product if you had a stick that was supported. As you've got a USB stick that's not supported by then, there isn't much they can really do.


 

 

What Steve says. When I said 'talk to your vendor' I meant (for clarity) the people who supplied the D-Link.

 

 

Anyone supplying a solution should know that the device they've selected is fit-for-purpose. The vendor of the individual components is not responsible for the aggregated solution... and if you're reverting to a community forum for technical support you're already scraping the bottom of the barrell IMHO.




No signature to see here, move along...

 
 
 
 


RR



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  # 1224818 29-Jan-2015 17:00
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Thanks again all.  Yes, this was the bottom of the barrel.  When Voda couldn't tell me which device I could buy that would "just work", I didn't know what else to try.  I didn't want support with the router, just wanted a product that would connect without software, figured it must have been possible, wasn't aware it was router firmware reliant.  

I'm a web guy, I fix websites, I was tasked with finding a way to help this customer, and I thought the world-famous Geekzone was a good place to end the search.  But I'll trot off now with my tail firmly tucked between my legs.  Thanks for the exceptional subtle but educational beat down y'all!  LMAO

I'm also not new to forums, so I understand how things can be misundermistaken.  Next time, I will try harder.    tongue-out


Nick

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  # 1224821 29-Jan-2015 17:06
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This isn't a beat-down - but the lesson is to probably make clear that you've done all 'the usual' checks first, including checking the vendors website for data :-) Communities like this are usually receptive to plaintive 'help-me!' requests as long as they know you've done the basics first and are genuinely stuck.

 

 

Cheers.




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  # 1224822 29-Jan-2015 17:07
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This isn't a "beat down". It's merely pointing out that you were looking at the wrong place for support. If you didn't want to go to the effort of having to integrate various devices and ensure compatibility then buying an all-in-one 3G/WiFi hotspot would have been the best solution.

Using 3G sticks in routers always has been, and always will be a problem area. Yes in the perfect world it can work well, but there are plenty of issues that stop this ever being a mainstream plug and play solution for the many users.



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  # 1230790 3-Feb-2015 21:12
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Mobile Wifi or Mifi is a far more reliable setup. Spark have a 4G Huawei Mf910 which connects to basically all the frequencies of the nz telcos including 700Mhz band 28 LTE. Can connect up to 10 devices.

[url]http://www.sparkdigital.co.nz/solutions/mobility/mobile-devices/spark-mf910-hotspot-white/[url/]

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