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Topic # 164394 8-Feb-2015 13:16
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My dad is visiting from Europe - using a Lumia 930 with a Vodafone Italy SIM (Roaming is off)

Since about yesterday morning he's been unable to make ANY calls (including free VFIT service numbers) - he gets a recorded message from Spark saying that this call cannot be made and to ring *123

The main thing to mention is that during the first 2 days, the screen showed VFNZ, since yesterday it is showing Spark.

Any ideas?







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  Reply # 1232884 8-Feb-2015 13:21
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If roaming is off then I wouldn't expect anything to work.

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Reply # 1232901 8-Feb-2015 13:27
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As above if roaming is disabled / off then the SIM will only connect to the home network, It might camp onto a network but nothing else no services would work,

I am not sure why you would expect any services to work


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  Reply # 1232913 8-Feb-2015 13:45
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Do you mean "DATA roaming is off or roaming is off on his account?

You may need to talk to his carrier in Italy as there might be a block on services so they can explain it to you before you go so you don't get bill shock.
That's the main reason I have had problems overseas.

Dion



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  Reply # 1232979 8-Feb-2015 16:36
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Thanks for the replies. Will get my dad to contact his carrier and/or Spark.

The recorded message from Spark does actually state 'There is a call bar operating on this phone, for more information contact Spark on *123'

Now, I did turn roaming on (DATA Roaming). This does work for everything other than voice calls.






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  Reply # 1232989 8-Feb-2015 16:48
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Spark can't do anything, Roaming customers deal with home carrier network only!

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  Reply # 1233013 8-Feb-2015 17:38
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What if you searched for the VFNZ network and try attaching back to that...................




Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

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  Reply # 1233028 8-Feb-2015 18:00
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Why don't you switch the phone back to roaming on Vodafone?



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