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71 posts

Master Geek


# 177763 13-Aug-2015 14:37
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In a real conundrum at the moment.

I live 400m from an adsl 1 ASAM DSLAM.    On the new adsl coverage maps it says I can get between 5-10 mbps etc.  Reality is you get 0.5mb or less for most of the evening and if lucky you can get 6mb dl during the day when no one is around.   

So I decided to go with a local WISP provider which initially started ok once they put a dedicated fibre link in but there are two providers in the area  and they are interfering with each other  and there seems to be a bit of battle going on.  Connection is shoddy was a stable ping of around 50 now and up/down to 200 with download speeds halved etc.

Well Spark announce  4g 700mhz for us rural people and at the time I put my address in and I get coverage just but enough and I am thinking put an  antenna up etc and increase the signal and all should be ok.  Well I go and check the website and now my address does does now allow 4G RBI only adsl.   WTF? 

So I go into Spark business shop in Timaru( have a busniess account with double fibre lines at work etc ; customer service stuff ) and they are not particularly clued up yet as it does not go live until September 2015 but they check my address and say you are unlikey to get the 4G because you have ADSL where you live......  Explained the situation but not really the people to be talking about.


Can someone from Spark tell me why I wont be able to have 4G once the towers are switched on and if it is because I live close to an ADSL cabinet then that really sucks as there is about 6mb-12mb shared between 50 houses.

I will give my address in a PM if required.  Cheers


ps this was going to be a life saver this 4G but.....

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Uber Geek

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Biddle Corp
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  # 1365667 13-Aug-2015 16:07
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Spark are cherry picking areas they will provide service. There reasons for doing this are pretty clear.

Since Spark don't want your business have you looked at RBI providers assuming there is coverage at your address?



71 posts

Master Geek


  # 1366069 14-Aug-2015 08:52
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No other coverage at this stage from Vodafone.

Really want to hear from the Spark representative on here to clarify things

 
 
 
 


31 posts

Geek

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Spark NZ

  # 1366455 14-Aug-2015 15:32
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sbiddle: Spark are cherry picking areas they will provide service. There reasons for doing this are pretty clear.

Since Spark don't want your business have you looked at RBI providers assuming there is coverage at your address?
 
Hi Steve,

While “cherry picking” seems like a bit of a pejorative, we can tell you that we’ve identified the areas where we know the service has the best chance ofdelivering reliable and super-fast speeds to customers using the 4G network. We’re focussed on making sure the customer experience is excellent and are not keen on selling a sub-par or average service. Don’t worry though, we value everyone’s business and we’re expanding availability constantly.   

hotrok: No other coverage at this stage from Vodafone.

Really want to hear from the Spark representative on here to clarify things

Hotrok, I’ve dropped you a PM to get your address – we’re keen to take a look.  Cheers guys

^Sam




We are Spark. We're about delivering what our customers want: Mobility, data, music, internet TV, cloud services, and much more.

Web: spark.co.nz | sparknz.co.nz
Facebook: fb.com/spark4nz
Twitter: @sparknz | @sparknzltd
Broadband: 0800 22 55 98
Mobile: 0800 800 163 | *123
General: 0800 800 123 | 123
Media enquiries: 0800 222 412


31 posts

Geek

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Spark NZ

  # 1368089 17-Aug-2015 16:56
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Just to clarify, we have recently expanded the availability of Rural Wireless Broadband, and now if you are in an area that has coverage and also has ADSL, you can choose which technology you'd like to use ^Sam




We are Spark. We're about delivering what our customers want: Mobility, data, music, internet TV, cloud services, and much more.

Web: spark.co.nz | sparknz.co.nz
Facebook: fb.com/spark4nz
Twitter: @sparknz | @sparknzltd
Broadband: 0800 22 55 98
Mobile: 0800 800 163 | *123
General: 0800 800 123 | 123
Media enquiries: 0800 222 412


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Uber Geek

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  # 1368100 17-Aug-2015 17:21
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Any coverage map coming? Often with rural properties the address checker may say no, but due to the large area, the house can of course be in very good Spark LTE700 coverage.




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




71 posts

Master Geek


  # 1368320 18-Aug-2015 07:01
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Hey that's good news! Thanks Sam

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